Week 4 ~ Verbal + non-verbal communication

Question 1

What is the symbolic action theory?

Answer 1

Society is bound together through use of symbols. It is the basis of forming interpersonal relationships. A common symbol is understanding between people.

Question 2

What word describes literal meaning, objective meaning, dictionary definition?

Answer 2

Denotative.

Question 3

What does connotative mean?

Answer 3

Personal and subjective meaning.

Question 4

Concrete vs. abstract?

Answer 4

Concrete- physical things we experience with our 5 senses.
Abstract- no physical existence, ideas.

Question 5

What does arbitrary mean?

Answer 5

Agreed upon general meanings.

Question 6

What are the power of words?

Answer 6

They create our perceptions, influence our actions/thoughts, affect our relationships, and shape culture.

Question 7

What is the missed meaning of the same word or confusing a word/context?

Answer 7

Miscommunication.

Question 8

What are some ways we can establish a supportive relationship?

Answer 8

Solve problems instead of controlling, be genuine/empathize/flexible, and describe your feelings instead of evaluating others behaviour.

Question 9

What are the 5 steps to behave assertively?

Answer 9

1. Describe - how you view situation
2. Disclose your feelings
3. Identify effects - of others behaviour on you/others
4. Be silent - wait for response
5. Paraphrase - context/feelings

Question 10

What does it mean to be able to pursue one’s best interests w/out denying the rights of one’s communication partner?

Answer 10

Assertive.

Question 11

What does BOOST stand for when giving back verbal feedback?

Answer 11

B= balanced, mix of +/-
O= objective, don’t be too opinionated
O= observed, watch for things client does (body language)
S= specific, notice things
T= timely, not too rushed

Question 12

What are some style that influence therapeutic communication?

Answer 12

Moderates voice, advocate for client, encourage client involvement, and provide appropriate info using clear language.

Question 13

What is the primary way to communicate our feelings/attitudes, and demonstrates that actions speak louder than words?

Answer 13

Non-verbal communication.

Question 14

What is interaction adoption theory?

Answer 14

Interpret others non-verbal messages help us to adapt our communication.

Question 15

What are the non- verbal communication codes?

Answer 15

1- movement + gestures
2- eye contact
3- facial expression
4- vocal cues
5- spatial zones
6- touch
7- appearance

Question 16

What are the 4 functions for eye contact?

Answer 16

Cognitive (gives info), monitor (behaviour of others), regulatory (signal when we talk), expressive (reveal our emotions).

Question 17

What are the spatial zones?

Answer 17

Intimate space (0-0.5m)
Personal space (0.5-1.5m)
Social space (1.5m-3.5m)
Public space (3.5m +)

Question 18

What are the 5 movements according to function?

Answer 18

1. Emblem- substitute for a word, e.g. thumbs up
2. Illustrator- Accent/compliment a word, e.g. point
3. Affect display- communicates emotion, e.g. head in hands
4. Regulator- control flow/interaction, e.g. holding up a hand to stop
5. Adaptor- adapts to environment

Question 19

What are the 6 main emotion categories?

Answer 19

Surprise, fear, anger, disgust, sad, and happy.

Question 20

What is immediacy?

Answer 20

Communication liking, move towards/away.

Question 21

What is arousal?

Answer 21

Communication responsiveness. So a person that acts dull or passive is perceived as uninterested.

Question 22

What is dominance?

Answer 22

Communicates power. Status/position/importance.

Question 23

What is the process to check your perceptions?

Answer 23

Observe non-verbal behaviour, form mental impression of what you think they mean, and ask whether perception is accurate.