Week 5 - Recording the System Flashcards
(6 cards)
1
Q
What are the three ways to record the system?
A
- narrative
- flow chart
- ICQs and ICEQs
2
Q
Narrative
A
- e.g describe to me the sales system
- writing notes about what they say
3
Q
How good is narrative to record the system?
A
Easy to do but long
4
Q
Flow chat
A
- visually good to understand, see where things are missing
- need to learn how to use it e.g standard format, and takes time
5
Q
ICQS and ICEQs
A
- very similar - list of questions and going through them with person
- don’t forget to ask a question
- not all questions may be relevant
6
Q
What is the difference between ICQs and ICEQs?
A
ICQs - just questions
ICEQs - questions with additional comments available
