Week 6 Flashcards
(10 cards)
What is included in Quality management?
Quality planning
Quality assurance
Quality control
What does the ISO do?
Addresses quality management to help organisations fulfill the quality requirements of the customer with applicable regulatory requirements
What is the criteria for performance excellence?
- Senior leadership guidance
- The governance system
- The approach to leadership improvement
- How organisations ensure ethical and societal
responsibilities. - Establishing, implementing, and leveraging organisational strategic planning
- Listening to and getting information from customers
- Engagement with customers to serve their needs and build relationships
What is quality planning?
Process for identifying quality standards and requirements for the overall project and for tracking, monitoring and managing the expectations of planned quality
What are the quality planning steps? (4)
- Gathering input data
- Analyse data
- Set quality metrics
- Development improvement plan
What is quality assurance?
Process used to evaluate project performance and ensure that the project will satisfy the quality standards of an organisation
What is quality control?
Used to verify whether project outcomes meet acceptable quality, reflect the project scope, and satisfy stakeholders.
What is statistical process control?
An application of statistical methods to monitor and control a process in order to reduce variability
What is process capability?
A critical aspect of quality control that evaluates the ability of a project process to meet or exceed the expectations or pre-set specifications.
What is Design of Experiments (DOE)?
A statistical method for identifying which factors influence specific variables of a product or process and which variable has the greatest effect.
