week 6 - groups, social interaction, and preformance Flashcards
1
Q
emotional management
A
involves people obeying ‘feeling rules’ and responding appropriately in the situation
2
Q
Emotional labor
A
working in an area that requires emotional management
3
Q
Erving Goffman’s Dramaturgy
A
Portrays social interaction as a theatrical performance. We are all trying to look our best to others.
4
Q
Impression Management
A
a person’s efforts to create specific impressions in the minds of others.
5
Q
Role Distancing
A
Trying to distance ourselves from the roles that have been placed on us. ie: kiddie to the big table
