week 6 (managing organization change) part 2

Question 1

what are the 3 types of change ?

Answer 1

1. adaptive change
2. innovative change
3. radically innovative change

Question 2

reintroduces a familiar practice either in a different unit or in the same unit at a different point in time
what type of change is this ?

Answer 2

adaptive change

Question 3

introduces a practice that is new to the organization
what change is this ?

Answer 3

innovative change

Question 4

introduces a practice new to the industry
what change is this ?

Answer 4

radically innovative change

Question 5

change is based on notion that any change, no matter how large or small, has ripple effects
what is this ?

Answer 5

systems model of change

Question 6

an expression of the reason an organization exists
what is this ?

Answer 6

mission statements

Question 7

a long term goal that describes what an organization wants to become
what is this ?

Answer 7

vision

Question 8

the strength of our beliefs and attitudes about the extent to which changes are needed and out capacity to successfully implement them
what is this ?

Answer 8

readiness for change

Question 9

any thought, emotion, or behavior that does not align with actual or potential changes to existing routines
what is this ?

Answer 9

resistance to change

Question 10

a stable personality trait characterized by being less likely to voluntarily initiate changes and more likely to form negative attitudes toward the changes encountered
what is this ?

Answer 10

dispositional resistance to change

Question 11

when innovative or radically different changes are introduced without warning, affected employees often become fearful to the implications
what is this ?

Answer 11

surprise and fear of the unknown

Question 12

many changes cause employees to doubt their capabilities
what is this ?

Answer 12

fear of failure

Question 13

someone who is not directly affected by a change may actively resist it to protect the interests of friends and coworkers
what is this ?

Answer 13

peer pressure

Question 14

success can bread complacency. it also can foster a stubbornness to change because people come to believe what has worked in the past will work in the future
what is this ?

Answer 14

past success

Question 15

someone who is a catalyst in helping organizations deal with old problems in new ways
what is this ?

Answer 15

change agent

Question 16

the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker
what is this ?

Answer 16

job stress

Question 17

stress associated with positive emotions and outcomes
what is this ?

Answer 17

eustress (good stress)

Question 18

environmental characteristics that cause stress
what is this ?

Answer 18

stressors

Question 19

what are the 4 stressors in the model of job stressors ?

Answer 19

1. individual level
2. group level
3. organizational level
4. extra organizational

Question 20

a prolonged state of physical and mental exhaustion that cannot simply be remedied by a good nights sleep
what is this ?

Answer 20

fatigue

Question 21

typically physical and short term and is resolved by rest and sleep
what is this ?

Answer 21

tiredness

Question 22

occurs when employees show up but are sick or in no condition to work productively
what is this ?

Answer 22

presenteeism

Question 23

what are the two types of appraisals influence whether you experience a particular stressor as stress, and the degree to which it is stressful ?

Answer 23

1. primary appraisals
2. secondary appraisals

Question 24

perceptions of whether a stressor is irrelevant, positive, or negative
which appraisal is this ?

Answer 24

primary appraisals

Question 25

perceptions of how able you are to cope with a given demand
what appraisal is this ?

Answer 25

secondary appraisals

Question 26

behaviors and conditions that directly anticipate or solve problems
what is this ?

Answer 26

control strategy

Question 27

a coping strategy in which stressors are ignored or avoided
what is this ?

Answer 27

escape strategies

Question 28

coping strategies that focus on reducing the symptoms of stress, including relaxation, meditation, medication, and exercise
what is this ?

Answer 28

symptom management