Week 7 (Managing conflict and negotiations)

Question 1

the process in which one party perceives that its interests are being opposed or negatively affected by another party
what is this ?

Answer 1

conflict

Question 2

disagreements that threaten or diminish an organizations interests
what conflict is this ?

Answer 2

dysfunctional conflict

Question 3

characterized by consultative interactions, a focus on the issues, mutual respect, and useful give and take
what conflict is this ?

Answer 3

functional conflict

Question 4

• more effective management of change
• increased morale and group cohesiveness
• better, more candid and spontaneous communication
• improved creativity and problem solving
  what are these ?

Answer 4

benefits of conflict

Question 5

interpersonal opposition based on personal dislike or disagreement
what conflict is this ?

Answer 5

personality conflict

Question 6

the perceived incompatibility of goals or values between two or more individuals
what conflict is this

Answer 6

intergroup conflict

Question 7

suggests that the more members of different group interact, the less intergroup conflict they will experience
what is this ?

Answer 7

contact hypothesis

Question 8

arise because of the differences in values and norms of behavior of people from different cultures
what conflict is this ?

Answer 8

cross cultural conflict

Question 9

conflict that raises different opinions regardless of the personal feelings of the managers
what conflict is this ?

Answer 9

programmed conflict

Question 10

what are the two things included with programmed conflict ?

Answer 10

1. devils advocate
2. dialectic method

Question 11

a person who expresses a contentious opinion in order to provoke debate or test the strength of the opposing arguments
what is this ?

Answer 11

devils advocate

Question 12

dialogue between people holding different points of view about a subject but wishing to arrive at the truth through reasoned argumentation
what is this ?

Answer 12

dialectic method

Question 13

a shared belief among team members that it is safe to engage in risky behaviors, such as questioning current practices without retribution or negative consequences
what is this ?

Answer 13

psychological safety climate

Question 14

• group polarization
• increased group cohesiveness
• decreased amount of communication
• increased negativity of communication
• decrease in productivity
• increase in finger pointing
  what are these ?

Answer 14

behaviors associated with intergroup conflict

Question 15

• large psychological distance between groups
• large power/status difference between groups
• differences in ideology/philosophy about work
• scarce financial resources
• lack of trust between groups
• lack of communications
• historic factors
  what are these ?

Answer 15

enabling condition for worker/management conflict

Question 16

process whereby a conflict grows increasingly worse over time
what is this ?

Answer 16

conflict escalation

Question 17

the perception that expectations and demands between work and nonwork roles are mutually incompatible
what is this ?

Answer 17

work life conflict

Question 18

policies that enable employees to do their work from different locations besides the office
what is this ?

Answer 18

flex space

Question 19

a policy of giving employees flexible work hours so they can come and go at different times, as long as they work a set number of hours or meet deadlines
what is this ?

Answer 19

flextime

Question 20

any form of socially harmful behavior, such as aggression, interpersonal deviance, social undermining, interactional injustice, harassment, abusive supervision, and bullying
what is this ?

Answer 20

incivility