week 7 (managing conflict and negotiations) part 2

Question 1

unwelcome behavior that occurs over a period of time and is meant to harm someone who feels powerless to respond
what is this ?

Answer 1

bullying

Question 2

discrimination based on a protected class, that becomes illegal when it threatens your employment or is considered intimidating, hostile, or abusive
what is this ?

Answer 2

harassment

Question 3

a structured dialogue or debate of opposing viewpoints prior to making a decision
what is this ?

Answer 3

dialectic method

Question 4

interested parties confront the issue and cooperatively identify it, generate and weigh alternatives, and select a solution
what conflict resolution strategy is this ?

Answer 4

integrating

Question 5

tends to show low concern for yourself and a great concern for others. such people tend to minimize differences and highlight similarities to please the other party
what conflict resolution strategy is this ?

Answer 5

obliging

Question 6

high concern for self and low concern for others, often characterized by “I win, you lose” tactics. the other parts needs are largely ignored. this style is called forcing bc it relies on formal authority to force compliance
what conflict resolution strategy is this ?

Answer 6

dominating

Question 7

passive withdrawal from the problem and active suppression of the issue are common.
what conflict resolution strategy is this ?

Answer 7

avoiding

Question 8

is a give and take approach with a moderate concern for both self and others. this is appropriate when parties have opposite goals or possess equal power
what conflict resolution strategy is this ?

Answer 8

compromising

Question 9

a means for solving disputes using an independent third party and avoids the costs and problems associated with litigation or unilateral decision making
what is this ?

Answer 9

alternative dispute resolution (ADR)

Question 10

• facilitation
• conciliation
• peer review
• ombudsman
• mediation
• arbitration
  what are these ?

Answer 10

forms of alternate dispute resolution (ADR)

Question 11

act of assisting or making easier the progress or improvement of something
what form of alternative dispute resolution (ADR) is this ?

Answer 11

facilitation

Question 12

the action of stopping someone from being angry
what form of alternative dispute resolution (ADR) is this ?

Answer 12

conciliation

Question 13

the independent assessment of your research paper by experts in your field
what form of alternative dispute resolution (ADR) is this ?

Answer 13

peer review

Question 14

an official appointed to investigate individuals complaints against dishonest administration
what form of alternative dispute resolution (ADR) is this ?

Answer 14

ombudsman

Question 15

intervention in a dispute in order to resolve it
what form of alternative dispute resolution (ADR) is this ?

Answer 15

mediation

Question 16

the use of an arbitrator to settle a dispute
what form of alternative dispute resolution (ADR) is this ?

Answer 16

arbitration

Question 17

a give and take decision making process between two or more parties with different preferences
what is this ?

Answer 17

negotiation

Question 18

concern a single issue a fixed pie in which one person gains at the expense of another
what is this ?

Answer 18

distributive negotiation

Question 19

negotiation in which numerous interest are considered, resulting in an agreement that is satisfactory for both parties
what is this ?

Answer 19

integrative negotiation

Question 20

an individual general tendency to think, feel, and behave in ways associated with ethical and unethical behavior
what is this ?

Answer 20

moral character

Question 21

• ideal emotions
• managing emotions
• your hot buttons
• staying balanced
• post negotiation emotions
  what are these ?

Answer 21

managing emotions during negotiations