Week one - listening Flashcards
(22 cards)
What’s the difference between hearing and listening?
Listening is processing a message.
Hearing is receiving a message.
What are the five stages of listening?
Receiving, Understanding, Remembering, Evaluating, Responding
What are disclaimers and what are the pros/cons of using them?
Disclaimers, according to James Bennett, are statements made before delivering a message to reduce potential negative reactions or mitigate misunderstandings. They help soften the impact of what is about to be said.
What are the 3 skill clusters defined by Robert Bolton?
Attending, Following and Reflecting
Define Attending Skills
Attending is giving your physical attention to another person. I sometimes refer to it as listening with the whole body. Attending is nonverbal communication that indicates that you are paying careful attention to the person who is talking. Attending skills include a posture of involvement, appropriate body motion, eye contact, and a nondistracting environment.
Define Following Skills
This skill ensures you stay engaged and guide the conversation without controlling it.
Define Reflecting Skills
Reflecting ensures the speaker feels heard and understood by paraphrasing or summarizing their words.
It includes:
Paraphrasing (“So you’re feeling frustrated because…”)
Reflecting feelings (“It sounds like you’re really upset about this.”)
Summarizing (“To recap, you’re saying that…”
What are the 3M’s in 3M listening?
Multimodal Listening,
Mindful Listening and
Metacognitive Listening
What are the 5 Barriers to Effective Listening studied in class?
Physical / mental distraction
Language barrier
Biases and prejudices
Premature judgement
Hearing Impairment
What are the 4 Listening Styles studied in class?
Polite Listening, Empathetic Listening, Critical Listening and Active Listening
Define Polite Listening
Demonstrating attentiveness and respect, often through nonverbal cues like nodding or maintaining eye contact, even if you may not deeply engage with the content. Common in social and professional settings.
Define Empathetic Listening
Focusing on understanding the speaker’s emotions and perspective, often by providing supportive feedback. Used in counselling, friendships, and emotional conversations.
Define Critical Listening
Analyzing and evaluating the message for accuracy, logic, and credibility. Essential for decision-making, debates, and assessing arguments.
Define Active Listening
Fully engaging in the conversation by paraphrasing, clarifying, and providing thoughtful responses to ensure understanding. Considered the gold standard for effective communication.
What is Receiving in the 5 stages?
This is the first stage, where you physically hear or perceive the message. It involves paying attention, filtering out distractions, and being open to the message being communicated.
What is Understanding in the 5 stages?
At this stage, you interpret and assign meaning to the message. This requires grasping the speaker’s intent, context, and any nonverbal cues. Clarification may be needed to avoid misunderstandings.
What is Remembering in the 5 stages?
Effective listening involves retaining information for future use. Memory plays a crucial role in recalling key details and making sense of conversations over time. Techniques like summarization and repetition can aid retention.
What is Evaluating in the 5 stages?
Here, you analyse and assess the message. This involves distinguishing facts from opinions, considering biases, and determining the credibility and relevance of the information. Critical thinking is key.
What is Responding in the 5 stages?
This is the final stage, where you provide verbal or nonverbal feedback. It can be as simple as nodding, asking a question, or giving a more detailed response. Good listeners show they are engaged and understand what was said.
What is Multimodal Listening,
Recognizing that listening involves more than just hearing words. It includes nonverbal cues, tone, facial expressions, gestures, and even digital/multimedia inputs (e.g., videos, podcasts).
What is Mindful Listening
Being fully present and engaged in the listening process without distractions or preconceived judgments. This means focusing on the speaker’s intent and emotions while managing personal biases.
What is Metacognitive Listening
Using self-awareness and strategic thinking to improve listening comprehension. It involves monitoring, planning, and evaluating one’s own listening skills to adjust and enhance understanding.
