Week Ten: Therapeutic Communication Flashcards
How do people communicate?
Spoken words, facial expressions, body language, eye contact, gestures, tone of voice, non verbal sounds, etc.
What are the four levels of communication?
Intrapersonal, Interpersonal, small group and organisational.
What is intrapersonal communication?
“self-talk”, the communication that happens within an individual.
What is interpersonal communication?
Occurs between two or more people with a goal to exchange messages.
What is small group communication?
include staff meetings, conferences, teaching sessions and support groups.
What is Organisational communication?
When groups communicate to achieve established goals.
What does effective listening involve?
Effective listening involves focus, reflection, clarification, and validation.
What techniques can hinder a therapeutic relationship?
Asking personal questions, changing the subject, automatic responses, sympathy, asking for explanation and approval or disapproval.
What does ADPIE stand for
Assessment, diagnosis, planning, implementation, and evaluation.
What makes up Te Whare Tapa Wha
Taha wairua, taha hinengaro, taha tihana, taha whanau. (Whenua)
What does taha wairua stand for
Spiritual
What does taha hinengaro stand for
Mental and emotional
What does taha tihana stand for
Physical
What does taha whanau stand for
Family and social
