What are They Looking For

Question 1

What are the required qualities needed for a Cabin Manager?

Answer 1

Strong Motivation
Role Awareness
Leadership
Effective Teamwork
Customer focused
Meeting Objectives
Professional conduct

Question 2

What makes a good leader?

Answer 2

A willing heart, positive attitude and the desire to make a difference

Question 3

What are the 5 points of the Customer Charter?

Answer 3

Safety First
On your side
A big smile
Make it easy
Open & Upfront

Question 4

What is my pledge?

Answer 4

To Make sure that every passenger has an enjoyable experience and wants to fly with EZY again

Question 5

What are the 4 CSAT targets (these are CUSTOMER KPI’s)

Answer 5

Personal Welcome
Friendliness & Approachability of the crew
Being kept informed by Cabin Crew
Personal farewell

Question 6

What are the Operational KPI’s

Answer 6

Green light boarding
First wave departures within 0 mins
First wave departures within 3 mins
Total departures within 15 mins
Turn Success

Question 7

What are the Inflight revenue KPI’s

Answer 7

Inflight revenue
Personally asked to purchase
Do you want anything else
Receipts given

Question 8

Why do you want to become a Cabin Manager?

Answer 8

Motivation, leadership, awareness of brand, wanting to make a difference

Question 9

What makes a good Cabin Manager?

Answer 9

A cabin manager is a leader, someone who can get the best out of his team and strive to deliver and exceed objectives