WHAT YOU NEED TO KNOW

Question 1

what four roles are needed to access cmdb tables?

Answer 1

asset
itil
cmdb_read
itil_admin

Question 2

what are some key tables in the cmdb?

Answer 2

base table (cmdb)
ci table (cmdb_ci)
ci relationship (cmdb_rel_ci)

Question 3

what would you use to create, publish and manage ci policies to help maintain the CMDB?

Answer 3

CMDB Data manager

Question 4

where does CMDB stem from?

Answer 4

information technology Infrastructure library (ITIL)

Question 5

on a CI form, how can you change the view?

Answer 5

toggle between ci health dashboard and form view

Question 6

what displays the entire cmdb class hierarchy in a tree view format?

Answer 6

CI Class Manager

Question 7

what are a set of terms and definitions that can be used with all servicenow products on the Now platform?

Answer 7

CSDM
Common Service- standard and shared set of service-related definitions across our platforms
Data Model- CMDB framework

Question 8

what scans the network to inventory devices and applications and updates the CMDB w/ the results for each unique type of hardware/software

Answer 8

Discovery

Question 9

what finds devices on your network and the important attributes of them, establishes relationships between apps and devices/applications that communicate with one another?

Answer 9

Discovery

Question 10

What maps service-specific dependencies, based on the devices and applications that are used to deliver a service?

Answer 10

Service Mapping

Question 11

What’s another term for Top-Down mapping?

Answer 11

Service Mapping

Question 12

what discovers and models the relationship and dependencies between discovered CIs and automatically populates this info into the CMDB?

Answer 12

Service Mapping

Question 13

what’s an interactive graphical interface that visualizes relationships between CIs?

Answer 13

Dependency View

Question 14

what indicates the status of CIS and allows access to its related alerts, incidents, problems, changes and services?

Answer 14

Dependency views

Question 15

what are some ways you can interact inside of the Now Platform?

Answer 15

workspaces
forms
list
service catalog
dashboards
knowledge base

Question 16

what’s a set of installed applications on a servicenow instance, before any configuration or customization is done

Answer 16

baseline implementation

Question 17

what protects applications by identifying and restricting access to applications files and data?

Answer 17

Application scoping

Question 18

what are the 5 persons types in the Now Platform?

Answer 18

admin
special admin
process user (ITIL)
approver
requester

Question 19

what displays a set of records from a table within the content frame

Answer 19

list

Question 20

what are the two common ways to interact with data?

Answer 20

lists and forms

Question 21

what appears in the list pane but does not retrieve records when you click them

Answer 21

list categories

Question 22

what must you add when you create a list category so the category does appear?

Answer 22

filtered list (ux lists)

Question 23

What are the 3 List Context/Control Menus aka Additional Actions in a classic view?

Answer 23

1. / List control menu
2. Columns options menu
3. record context menu

Question 24

what the quickest method that allows a field value to be edited in a list w/o opening the record and also updates fields on multiple records

Answer 24

list editor

Question 25

what are the 3 MAIN components of form design

Answer 25

page header field navigator(fields, field types, filter, formatters) form layout

Question 26

what are the cell components of form design

Answer 26

handle icon settings icon remove icon field label

Question 27

what is an element used to display information that is not on a field in the record?

Answer 27

formatters

Question 28

what limits a field's available values?

Answer 28

dependent field

Question 29

how do you add a list category to a WORKSPACE list?

Answer 29

UI Builder

Question 30

What suffixes would you add to the URL for Employee Center, Service Portal, Knowledge Portal, CAB Workbench?

Answer 30

/esc /sp /kb /cab

Question 31

what's a robust ordering system for services and products offered by various departments for users?/ One stop shop

Answer 31

service catalog

Question 32

what roles can manage multiple Service Catalogs and proved services to different teams w/in the organization??

Answer 32

admin catalog_admin

Question 33

What's used to create or edit catolog items/record producers?

Answer 33

catalog builder

Question 34

T/F: Anything that can be ordered individually, is consider a catalog item

Answer 34

True

Question 35

T/F: Anything that exists as a part of a larger whole can be a catalog item.

Answer 35

False

Question 36

What defines the questions to ask end users ordering the catalog items & is global by default?

Answer 36

Variables

Question 37

What's a container that only has two fields? Name those fields

Answer 37

Variable sets Name & Description

Question 38

What are the major components of Service Catalog?

Answer 38

Items Record Producers Variables Variable Sets Flows

Question 39

What's a type of catalog item, interfaced alternative to lists and forms, that produces a task record? - Can be performed anywhere in the ServiceNow Platform

Answer 39

Record producers

Question 40

What does the record producer generate instead of a requested item?

Answer 40

Task record (.e.g. Incident)

Question 41

T/F Do create RITM records from record producers.

Answer 41

False. Do not. Use catalog items instead

Question 42

What's presented by the Order field number?

Answer 42

Variables

Question 43

What provides the ability to order multiple, related items as one request?

Answer 43

Order Guide

Question 44

What's created when an order is placed?

Answer 44

REQ# - Generated to keep track of an order RITM# - begins w/ RITM and consists of the item ordered, quantity, stage SCTASK# - what's needed to complete the delivery of each request item from start to finish

Question 45

What are the flow stages of an item in the delivery process?

Answer 45

Waiting for approval approved pending fulfillment deployment/delivery completed

Question 46

what defines conditions that are evaluated against users to determine which can access Service Catalog items?

Answer 46

User Criteria

Question 47

What does a flow consist of?

Answer 47

A trigger and one or more actions

Question 48

what can you use to expand Flow Designer to integrate with external instances and third party applications?

Answer 48

integration Hub

Question 49

What contains Flow Designer triggers and actions dedicated to a particular application?

Answer 49

Spokes

Question 50

Triggers can be

Answer 50

Record, date, and application based.

Question 51

What's an activity that initiates a flow?

Answer 51

Trigger

Question 52

What are statements that determine when or how an action runs?

Answer 52

Conditions

Question 53

What are operations executed by the system? ( creating/deleting/looking up records, updating field values, requesting approval)

Answer 53

Actions

Question 54

What happens each time you add an action to a flow?

Answer 54

Flow Designer adds a data pill to store its results

Question 55

What section of the Flow Designer contains data pills?

Answer 55

Data

Question 56

What enables owners to author cross enterprise work flows and create a single unified process? It's also used to provide end users with a simplified, task oriented view?

Answer 56

PAD( process automation designer)

Question 57

What's a conversations platform that helps users obtain information, make decisions and perform coming work tasks w/ a messaging interface?

Answer 57

Virtual Agent

Question 58

Which module would you go create a new report?

Answer 58

All> Reports > View / Run

Question 59

What are the four sections featured on Flow Designer?

Answer 59

Data Type Configure Style

Question 60

T/F: When you run a report, you automatically save/update.

Answer 60

False

Question 61

In Report Designer, what are the options to share?

Answer 61

Share Schedule Add to dashboard Export to PDF Publish

Question 62

What provides an easy way to categorize, flag and locate records?

Answer 62

Tags

Question 63

What's an iterative process that allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

Answer 63

PA (performance analytics)

Question 64

Which three Variable Types can be added to a Service Catalog Item?

Answer 64

checkbox select box multiple choice

Question 65

How is the Event Log different from the Event Registry?

Answer 65

Event Log contains generated Events, the Event Registry is a table of Event definitions

Question 66

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

Answer 66

they're the building blocks

Question 67

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

Answer 67

banner image browse tab title form header size

Question 68

What is the master table that contains a record for each table in the database?

Answer 68

sys_db_object

Question 69

Tables are made up of what?

Answer 69

Records Fields

Question 70

Which one statement correctly describes Access Control rule evaluation?

Answer 70

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

Question 71

how are workflows moved between instances?

Answer 71

Update sets

Question 72

Where can Admins check which release is running on an ServiceNow instance

Answer 72

Stats module

Question 73

What is generated from the Service Catalog once a user places an order for an item or service?

Answer 73

request

Question 74

T/F Configuration will not affect what others see on their forms.

Answer 74

false