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Flashcards in When In Doubt Lead Deck (25)
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1
Q

Organizational Structure

A

Defines roles and areas of responsibility

2
Q

Operational structure

A

How the Organization functions

3
Q

What is RBO

A

Relationships By Objectives

4
Q

Define the RBO

A

To enhance the relationship between labor and management, and bring labor and management together to work on mutual objectives and to discuss areas of conflict or disagreement. RBO does not take the place of formal negotiations.

5
Q

Ten steps for managing the RBO

A

Identify the issue, assign the issue, analyze the issue, make the decision, educate as necessary, implement the plan, review for effectiveness, revise if necessary, complete the process, regroup if necessary.

6
Q

(RBO) Identify the issue

A

What is happening

7
Q

(RBO) Assign the issue

A

Assemble the team

8
Q

(RBO) Analyze the issue

A

What is the problem

9
Q

(RBO) Make the Decision

A

What are we going to do

10
Q

(RBO) Educate as necessary

A

Training

11
Q

Implement the plane

A

Put in in play

12
Q

Review for effectiveness

A

Is it working

13
Q

Revise if necessary

A

Make changes as needed

14
Q

Complete the process

A

Review the outcome

15
Q

Regroup if necessary

A

Process failure

16
Q

What is the most important part of RBO?

A

The relationship of labor and managment

17
Q

In what ways does leadership manifest itself?

A

Personal leadership, Characteristics, organizational ethics, managing career development, Guidelines for creating and institutionalizing organizational and programmatic change, and developing and nurturing relationships with the community and neighborhoods.

18
Q

The five L’s

A

Love, Learn, Labor, Lagh, Leave.

19
Q

Five areas of the ethical contract

A

External Customers, Internal Customers, Leadership and follower-ship, professional conduct, and personal commitment.

(Study the five areas of ethical contract in When in Doubt Lead 2 now)

20
Q

What is MAP

A

Mental Aspects of Performance

21
Q

List the three periods of career management

A

Selection and Entry

The Career journey

Transiton to retirement

(sudy- chapter 3 when in doubt lead)

22
Q

N.O.F.R.S.

A

Neighborhood Oriented Fire and Rescue Service

(Skim Ch5 of when in doubt lead 2)

23
Q

The Stool Parts

A

Seat-Fire and Life safety

3 legs- Fire Prevention, Emergency Response, Public Ed.

The braces- Training and Preparation, Member and system support, Partnerships, relationships, and politics, and Infrastructure and equipment

24
Q

What detieriates management labor relations most?

A
25
Q

What factors lead to distrust?

A