Which Book? Flashcards
(28 cards)
Service portfolio management
Strategy
Demand Management
Strategy
Financial management
Strategy
Event management
Operation
Incident management
Operation
Problem management
Operation
Request fulfillment/management
Operation
Access management
Operation
Strategy management for IT services
Strategy
Business relationship management
Strategy
Design coordination
Design
Service catalog management
Design
Service level management
Design
Capacity management
Design
Supplier management
Design
Availability management
Design
IT service continuity management
Design
IT security management
Design
Service asset and configuration management
Transition
Knowledge management
Transition
Change management
Transition
Release and deployment management
Transition
Service testing and validation
Transition
Service evaluation
Transition
