Who Does What?

Question 1

Respond to Citations from Licensing and Human Rights

Answer 1

Director

Question 2

Complete Site Supervision Visits

Answer 2

All Program Staff

Question 3

Serve as a main point of contact for referrals to the agency

Answer 3

Admissions Coordinator

Question 4

Complete Annual Paperwork

Answer 4

Program Managers

Question 5

Market Services within the Region

Answer 5

Admissions Coordinators and Regional Coordinators

Question 6

Provide Regional Updates and Oversight to the Regional Team

Answer 6

Regional Coordinators

Question 7

Coordinates Regional Training Needs

Answer 7

QA Coordinators

Question 8

Review of Incident Reports

Answer 8

All Program Staff as well as RN Care Manager

Question 9

Perform Licensing Reviews of New Services

Answer 9

Regional Coordinator or other regional program staff

Question 10

Perform Home Studies

Answer 10

Regional Team and Admissions Team

Question 11

Meet initial referral

Answer 11

Admissions Coordinator or Regional Coordinator

Question 12

Perform Therapeutic Consultation

Answer 12

Behavioral Team Member

Question 13

Develop relationships with Providers

Answer 13

All Program Staff

Question 14

Develop and Revise Policies and Procedures

Answer 14

Directors

Question 15

Provide Leadership to all Wall Residences Employees

Answer 15

QA Team Members

Question 16

Minimize Risk through consistent review of Risk Management and Evaluation of Incidents that arise.

Answer 16

Operations QA Coordinator and QA Team Members

Question 17

Audit Oversight and Review

Answer 17

QA Team Members/Directors

Question 18

Know and build positive relationships with the individuals and the providers assigned, as well as the authorized representatives and / or legal guardians​

Answer 18

All Program Managers

Question 19

Support the providers assigned with issues as they arise – allow time on supervision visits for providers to express their concerns.

Answer 19

All Program Managers

Question 20

Scheduling supervision visits, writing plans / quarterlies, plan – quarterly meetings, annual provider evaluations, etc…

Answer 20

All Program Managers

Question 21

Develop positive relationships with the case managers and other professionals in contact with the particular service.

Answer 21

All Program Managers

Question 22

Bring concerns observed on home visits to the attention of the Regional Coordinator and the QA Team.

Answer 22

All Program Managers

Question 23

Assist in taking the temperature of the region – Provider morale – include this information in the case load updates.

Answer 23

All Program Managers

Question 24

Maintain a small case load to make sure that the role of the Program Manager is deeply understood.

Answer 24

Regional Coordinator

Question 25

Supervise, support and train assigned Program Managers- assign caseloads with an eye to resource management as well as individual preferences.

Answer 25

Regional Coordinator

Question 26

Develop additional services regionally – know vacancies and market services to local Community Services Boards & families.

Answer 26

Regional Coordinator

Question 27

Lead the agency response to crises and investigations for the region, including ensuring that correct reporting is completed and checklists are followed.

Answer 27

Regional Coordinator

Question 28

Plan and implement Program Manager Meetings, including case load staffing – so that significant issues can be reviewed in a larger group for additional support and problem solving.

Answer 28

Regional Coordinator

Question 29

Assist with Regional Training and Provider Meeting Development.

Answer 29

Senior Program Manager

Question 30

Maintain communication with the QA Team – send updates on strengths and needs of the region to the QA Team. 

Answer 30

Regional Coordinator

Question 31

Notify the QA Team of significant growth or loss of services so that personnel can be added or adjusted as needed with the best outcome for all.

Answer 31

QA Coordinator in conjunction with the Regional Coordinator.

Question 32

Ensure that the region is well represented in the Wall Residences Newsletter and Facebook updates.

Answer 32

Regional Coordinator with help from regional Program Staff.

Question 33

Ensure that potential providers in the region are well supported and that their vacancy listings are up to date.

Answer 33

Admissions Team in conjunction with the Regional Coordinator.

Question 34

Internal Transfer Process

Answer 34

Admissions Team, Regional Coordinator, and the incoming and outgoing Program Manager.

Question 35

Facilitate monthly Coordinator Connections meetings with these quarterly taking place in person.

Answer 35

QA Coordinator

Question 36

Review completed RCA's.

Answer 36

Director

Question 37

Review of Capacity Evaluations

Answer 37

Licensed Staff Member-Currently John Weatherspoon

Question 38

Facilitating RCA's

Answer 38

Regional Coordinator or Group Home Director

Question 39

Supervision of Program Managers

Answer 39

Regional Coordinator

Question 40

Supervision of Regional Coordinator

Answer 40

QA Coordinator

Question 41

Review of Investigation Reports

Answer 41

Regional Coordinator, QA Coordinator with finalization coming through a Director

Question 42

Complete PM 101, 102, and 103 Trainings with new staff

Answer 42

QA Coordinator in conjunction with the Regional Coordinator.

Question 43

Maintain a smaller program management case load and assist with regional support, home studies, state level training, etc.

Answer 43

Senior Program Manager

Question 44

Coordinate training opportunities and update the training available on Sharepoint

Answer 44

Rebecca Ledingham, Quality Assurance Coordinator – Special Projects