Whom Flashcards
- A “pull” training model allows employees to access training anywhere and may feature content in various formats, accessible from work computers, personal computers, and mobile devices.
A “push” training model is more rigid and works well for required training, such as compliance training, but wouldn’t be broadly suitable for the organization.
The 70-20-10 model refers to manager development, and although it may be applied to employees generally, it features a relatively small percentage of learning that is accessible on demand (10% coursework and training compared to 70% challenging assignments and 20% developmental relationships).
Developmental activities have a long-term focus on preparing for future responsibilities, but the term does do not refer to the method by which employees access or consume the materials.
A company is interested in enhancing organizational knowledge retention while providing an opportunity for “boomerang” employees to reconnect with the company following amicable departures. Which knowledge retention system would best fit the needs of the company?
A) Communities of practice
B) Learning management system
C) Alumni network
D) Mentoring
- Correct Answer: C
- In Peter Senge’s The Fifth Discipline, which discipline discusses our deeply ingrained assumptions that influence how we understand the world and how we take action?
A) Systems thinking
B) Personal mastery
C) Mental models
D) Shared vision
- Correct Answer: C
- How would a bank teller who works 38 hours per week and is paid $28,000 per year be classified under the Fair Labor Standards Act (FLSA)?
A) Independent contractor
B) Nonexempt employee
C) Exempt administrative employee
D) Exempt professional
B) Nonexempt employee
- An HR VP is looking to drive the organization to improve as a learning organization. How can the HR VP help create a culture that supports organizational learning?
A) Focus on instituting quality and continuous improvement to drive the organization moving forward.
B) Focus on constraining creativity and channeling it toward strongly defined organizational learning goals.
C) Create a program to set aside a week per year for all organizational learning to take place, separate from typical work activities.
D) Reward group learning and minimize individual learning, so that there are not disparate levels of learning among employees.
- Correct Answer: A
- A global organization invests heavily in learning and development. It has country-specific learning and development departments, each creating its own programs, all of which seem highly successful. However, the HR VP notices that training issues common to certain countries do not appear to affect other countries. Which of the following likely represents the cause of the discrepancy?
A) The organization focusing on each individual part of the learning and development system instead of the global system
B) The organization failing to make learning and development a core competency across all of its global channels
C) The organization failing to make learning and development a cornerstone strategy and failing to regularly reinvent itself
D) Key decision makers within the organization failing to think and act globally, creating discrepancies in resource allocations between divisions
- Correct Answer: A
426.Which type of needs analysis should a training director undertake to identify gaps between actual and desired transactional output in a customer service call center?
A) Department
B) Individual
C) Organization
D) Task
- Correct Answer: D
- Which is the best way to gather training needs information about customer service problems in an onshoring location?
A) Form an advisory committee consisting of training and operations managers.
B) Review employee records to define past customer service problems.
C) Conduct a series of focus groups with customer service representatives.
D) Have customer service representatives complete training questionnaires.
- Correct Answer: C
- HR has created instant feedback surveys to gauge employees’ responses to a set of diversity awareness training sessions. Which type of measure do these represent?
A) Learning
B) Reaction
C) Behavior
D) Results
- Correct Answer: B
- The director of HR has created a training program that allows learners to participate in a live crisis management simulation. Which adult learning style does this support?
A) Kinesthetic
B) Gustatory
C) Auditory
D) Visual
- Correct Answer: A
- Which is a primary advantage of using local training experts to help in designing and developing new programs?
A) Local audiences will have more input into program content.
B) Translation into local languages will be more accurate.
C) Development costs are significantly decreased for the organization.
D) Activities and delivery can be adjusted to local preferences.
- Correct Answer: D
- An organization has been analyzing annual employee surveys to understand how to better retain workers given career development trends showing that more and more employees expect to change careers multiple times. Which would be the best program to incentivize employees interested in future career changes to stay with the organization for a longer period of time?
A) Apprenticeships
B) Job enrichment
C) Dual career ladders
D) Job rotation
- Correct Answer: D
- Which option is an example of what leaders should do to establish a culture that fosters career development?
A) Incentivize hiring from internal sources regardless of whether internal candidates are the most qualified for the job.
B) Place value on and reward managers and supervisors who help employees with career planning.
C) View career development as an aspect of employee engagement and retention and fund it accordingly.
D) Publicize their own individual development plan to show employees how important career development is.
- Correct Answer: B
- What are three characteristics of formal mentoring that distinguish it from informal mentoring?
A) Deliberate pairing of mentors and mentees, established goals, expert training and support
B) Connection to organizational strategies, self-selection of mentors and mentees, long-term engagements
C) Self-selection of mentors and mentees, unspecified goals, no training and support
D) Unlimited employee access to the program, mix of individual and large-group sessions, unspecified outcomes
- Correct Answer: A
- The HR director of a relatively small organization is looking into the possibility of implementing a dual career ladder in order to enhance the internal mobility of employees. Which disadvantage of dual career ladders should the HR director consider before deciding whether or not to implement the program?
A) Resistance from employees over added management responsibilities
B) Low-performing managers being sheltered by the program
C) Resentment from employees who are not chosen for the program
D) Potential effectiveness of the program due to the organization’s size
D) Potential effectiveness of the program due to the organization’s size
- An HR VP is looking to implement a program to enhance career development in the organization’s employee base. Feedback in a recent employee survey indicated that employees don’t know very much about the function of other positions within the company, which limits the ability of employees to explore career paths that are not immediately related to their current position. Which program should the HR VP implement?
A) Job enrichment
B) Job enlargement
C) Job rotation
D) Apprenticeships
C) Job rotation
- Which tool uses in-basket tests, role plays, and psychological inventories to assess the abilities of a company’s leadership team?
A) Work samples
B) Situation judgment tests
C) Leader career battery
D) Assessment centers
- Correct Answer: D
- Which leadership assessment tool offers the highest usefulness and validity at the lowest cost?
A) Simulations
B) Psychological inventories
C) Situation judgment tests
D) Leaderless group discussions
- Correct Answer: C
- How should an HR director start a leader development needs assessment for the organization?
A) Assess current leaders in relation to organizational strategy and goals.
B) Conduct a 360-degree assessment and identify gaps for development.
C) Develop a list of leader competencies and technical skills needed.
D) Conduct competency-based interviews with leaders and note gaps.
- Correct Answer: A
- What is true regarding global leadership development?
A) A strong organizational culture of leadership development is required to be successful at developing leaders.
B) All countries share at least one leadership learning source: mistakes.
C) Leadership theories developed in one culture cannot be applied indiscriminately to other cultures.
D) The 70-20-10 model has universal applicability and utility.
- Correct Answer: C
- An organization is designing a leader development program. Which would be the most important experience to include?
A) Spending a week shadowing someone in a more senior position
B) Project assignment that is difficult and has some risk of failure
C) Well-defined task to be completed as a solo assignment
D) Attending a week-long leadership boot camp
B) Project assignment that is difficult and has some risk of failure
- Which HR approach can best address complaints and concerns received from a significant part of the workforce regarding a recent business journal publication of detailed executive salaries?
A) Conduct individual interviews with dissatisfied employees to determine level.
B) Ask the CEO to provide a company-wide statement regarding the publication.
C) Develop and distribute individualized total rewards statements for all employees.
D) E-mail job grade and pay range information to all employees for transparency.
C) Develop and distribute individualized total rewards statements for all employees.
- Which is the best metric to emphasize the effectiveness of an organization’s total rewards strategy?
A) Turnover rate
B) Return on investment
C) Retention rate
D) Survey results
- Correct Answer: B
- Which factor should an HR practitioner analyze when considering whether to modify an organization’s compensation philosophy?
A) Whether the organization pays more or less than any other business in the area
B) Whether the compensation provided is in the form of goods and services
C) Whether the philosophy continues to support the organization’s strategic initiatives
D) What types of initiatives the organization may provide this year
- Correct Answer: C
- What is the impact of internal pay equity on an organization?
A) It ensures that all employees have the same benefits.
B) It guarantees elimination of gender bias across all divisions.
C) It lowers the amount the organization spends on salaries.
D) It allows organizations to fairly compensate unique jobs.
- Correct Answer: C
