Wk2:Chap2 - Data Governance & IT Architecture Support Long-Term Performance

Question 1

Data governance?

Answer 1

The control of enterprise data through formal policies and procedures

Question 2

Enterprise architecture?

Answer 2

Guide for information systems, digital technology and business processes

Question 3

High quality data?

Answer 3

Trusted and accessible on demand

Question 4

What is Information Management?

Answer 4

• use of IT tools and methods to collect, process, consolidate, store and secure data from sources that are often fragmented and inconsistent.

Question 5

Key Performance Indicators (KPIs)

Answer 5

Present data in easy-to-comprehend and comparison-ready formats.

These measures demonstrate the effectiveness of a business process at achieving organisational goals.

Question 6

Data silos?

Answer 6

Stand alone data stores not accessible by other info systems that need data.

• sourcing silos : parts replenish, procuring
• operations silos: design, build, ship
• customer-facing silos: sales, fulfilment, billing, support

Question 7

Enterprise Architecture and Data Governance?

Answer 7

Enterprise architecture (EA) Core set of information systems and business processes that execute the transactions that keep the business performing.

Question 8

Enterprise Architecture is measured (for example) as:

Answer 8

• ROI
• Customer Satisfaction
• Low employee turnover
• Speed to market

Question 9

Enterprise Architecture comments (4)

Answer 9

1. Business architecture
2. Application Architecture
3. Data architecture
4. Technical architecture

Question 10

Industries dependant in governance (3)

Answer 10

• food industry
• financial services industry
• healthcare industry

Question 11

Master Data & Management (MDM)

Answer 11

Creates high-quality trustworthy data.

Strong data governance is needed to manage the availability, usage, integrity and security of the data throughout the enterprise.

Question 12

Information systems: the basics (3)

Answer 12

1. Data: describes products, customers, events, activities and transactions that are recorded, classified and stored.
2. Information: is processes, organised, or put into context data with meaning and value to the recipient.
3. Knowledge: is conveyed information as applied to a current problem or activity.

Question 13

Input-processing-output Model

Answer 13

Input> processing> output> communication

Output > storage

Question 14

Transaction Processing systems (TPS)

Answer 14

• International transactions: originate or occurs within the organisation
• External transactions: originate outside the organisation

Question 15

Batch processing ?

Answer 15

Collects all transactions for a time period, then processes the data and updates the data store

Question 16

Online Real-time Processing (OLTP)

Answer 16

Processes each transaction as it occurs (real-time)

Question 17

Difference between batch and online real-time processing

Answer 17

Batch processing costs less than OLTP but may be inaccurate from update delays

Question 18

Management Information Systems (MIS)

Answer 18

General purpose reporting systems that provide reports to managers for tracking operations, monitoring and control
- reports created or run according to a pre-set “schedule”
- “exemption”: generated only when something is outside designated parameters
“On Demand”: unplanned, generates as needed

Question 19

Decision support Systems (DSS(

Answer 19

Interactive applications that support decision making.
Support unstructured and semi-structured decisions with the following characteristics:
1. Easy to us interactive interface
2. Models or formulas that enable sensitivity analysis
3. Data from multiple sources

Question 20

IT infrastructure (3)

Answer 20

1. Data centres
2. Cloud computing
3. Virtualisation

Question 21

Data Centers

Answer 21

Large number of network servers used for the storage, processing, management, distributions and archiving of data, systems, web traffic, services and enterprise applications

Question 22

Unified data center

Answer 22

Cisco’s single solution integrating computing, storage, networking, virtualisation, and management into a single (unified) platform.

Gives greater IT flexibility and cutting costs

Question 23

What is the cloud

Answer 23

Term for infrastructure that uses the internet and private network to access, share, and deliver computing resources.

Question 24

Types of clouds (2)

Answer 24

1. Private cloud: single-tenant environments with stronger security and control for regulated industries and critical data.
2. Public Cloud: multiple-tenant virtualised services utilising the same pool of servers across a public network

Question 25

Cloud infrastructure

Answer 25

Provided on demand for storage virtualisation, network virtualisation and hardware virtualisation

Question 26

Virtualisation

Answer 26

Created by a sorftware later containing its own operating system and application as a physical computer

Question 27

Software as a service (SaaS)

Answer 27

End user apps, like sales force

Question 28

Platform as a service (Paas)

Answer 28

Tools and services making coding and development faster and more efficient

Question 29

Infrastructure as a service (IaaS)

Answer 29

Hardware and software that power computing resources

Question 30

Data as a Service (DaaS)

Answer 30

Data shred among clouds, Systems, apps regardless the data source or storage location