Word Note Flashcards
(112 cards)
1
Q
OSHA
A
Occupational Safety and Health Administration
2
Q
EEO
A
Equal Employment Opportunity
3
Q
COBRA
A
Comprehensive Omnibus Budget Reconciliation Act
4
Q
Situational Leadership
A
When you choose the best action for each situation
5
Q
Participative Leadership
A
When a supervisor asks for opinions in making decisions
6
Q
Mission Statement
A
Tells employees and others what is the main purpose of the company is
7
Q
Extrinsic Reward
A
A reward that comes externally from a person such as a raise
8
Q
Intrinsic Reward
A
A reward that comes as self-esteem
9
Q
Decision Tree
A
shows alternate paths for decision making
10
Q
Organizational chart
A
Shows the relationship between employees and their peers
11
Q
Gantt Chart
A
Shows timelines for projects
12
Q
Delphi Technique
A
When a supervisor administers a questionnaire among participants that have never met
13
Q
Theory Y
A
When a supervisor believes that all employees like work
14
Q
Theory X
A
When a supervisor believes that all employees are lazy and dislike work
15
Q
TQM’s goal is
A
Long-term success through customer satisfaction
16
Q
TQM Stands for
A
Total quality management
17
Q
Hawthorne Effect
A
When an interest in people changes the effect on the output
18
Q
Henri Fayol
A
Responsible for developing the 14 principle of management
19
Q
Information that is difficult to measure is called
A
Qualitative
20
Q
Charisma
A
Leadership characteristics that inspire employees
21
Q
Line and staff
A
The organizational structure where there are staff departments support other departments
22
Q
Functional
A
The organizational structure where a group performing a specialized task reports to a manager in that same area
23
Q
Autocratic leadership
A
When the leader keeps the power and makes decisions alone
24
Q
Matrix
A
The organizational structure where organizations are structured around a special project or event
25
Hierarchy of needs
Maslow's
26
Four stages of groups
Forming, Storming, Norming, Conforming
27
Traditional authority
Given to those with a specific title or function such as supervisor or vice president
28
Who create Theory X and Theory Y?
Douglas McGregor
29
Policy
A predetermined action course that serves as a guide for the identified and accepted objectives and goals
30
Objectives
Goals of an organization towards accomplishment of which all organizational activities are directed
31
Limiting factor
something which stands in the way of achieving a goal
32
The core of Planning is
Decision making
33
The Mechanistic Theory
Organizational change is inevitable and that organizations and people within the organizations have no other choice except following natural law
34
Classical organizational theory
Division of labor, vertical and horizontal specialization, etc.
35
Line employee
Someone who works on any type of assembly line, manufacturing, etc.
36
What are the two types of organizational structures
Wide span and narrow span
37
In a matrix organization a worker has how many bosses?
Two
38
In centralization all authority is concentrated where?
At the top
39
Four elements in a control system
Standards, measurement of performance, causal analysis, corrective action
40
Empowerment
Allowing employees to make their own decisions to help cutomers
41
Forward scheduling
Starts today and works out the schedule date for each operation in order to find out the completion date for the order
42
Loading
Working out hours required to perform each operation
43
Whistle blowing
When an employee reports to the media or the government about a company's wrong doings
44
Backward scheduling
Starts with the date on which the completed order is needed in the stores department for shipping, then works out backwards to determine the relevant release date for the order
45
Compensation
Salary and benefits
46
terminated
Fired
47
How often should a performance review take place?
Yearly
48
Job enrichment
Adding more job responsibilities
49
Studied operant conditioning
B.F. Skinner
50
Business ethics
A collection of principles and codes of conduct that affect the way companies do business
51
Stress
A person's response to change
52
Laissez Faire Leadership
A hands-off leadership approach with little supervision
53
Training
A program built primarily to assist employee development
54
Procedures
A plan that shows what methods are to be used
55
Just-in-time inventory
An inventory management system in which inventory arrives only when it is needed
56
Staffing
A systematic and methodical filling up of positions
57
Avoiding the risk
Avoiding certain industries
58
Methods of risk management
Assuming the risk, minimizing the risk, avoiding the risk or shifting the risk
59
Employee counseling
Counseling available for employees typically offered though a medical plan
60
Operations Research
Considers various factors to build a mathematical decision making formula
61
Group dynamics
Deals with role playing coupled with simulation which seek to emphasize group behavior
62
Systems Theory
Deals with interdependence instead of independence of variables
63
Classification method
Defines grades for requirements that are found common to various tasks
64
Decentralization
Decision making is widely dispersed
65
Controlling
Determining if the methods being used adequately match planned results
66
Ranking system
Determines salary according to ranking based on overall importance and responsibilities
67
Personnel records
Give all the data in the application along with education records, test scores and other factor
68
Unions
Formal associations of employees to represent employees in negotiations with management
69
Directing
Leadership + Motivation + Communication
70
Personnel appraisal
Helps the employee to know their strengths, weaknesses, opportunities and threats
71
United State Department of Labor
Makes sure that companies are in compliance with federal employment laws
72
personnel administration
Looks into manpower resources, aims at harmonious labor, works to achieve organization goals and keeps records
73
Methods of recruiting
Newspaper and television ads, headhunters, staffing firms, word of mouth, etc.
74
Organizational development
Methodical approach which seeks to improve organizational effectiveness
75
Managerial function
Planning, organizing, directing and controlling
76
Productivity
Output/input
77
Morale boosting
Makes sure that companies are in compliance with federal employment laws
78
Factor comparison
Points are allotted and wage rates for such key jobs
79
Operative function
Recruiting, developing, compensating and keeping records
80
Shifting the risk
Purchasing insurance policies
81
Minimizing the risk
Screening employees, network passwords, etc.
82
Points System
Requirements approprite to each job are analyzed and quantified
83
Budgets
Statements of targeted results reduced to quantifiable terms
84
Assuming the risk
Setting aside enough money to pay for potential losses
85
Risk analysis
Tells you what probabilities are there to arrive at decisional outcomes
86
Eustress
Stress that is used positively for personal growth
87
Motivation
The more motivated an employee is, the higher their work ability
88
Communication
The main purpose is to influence action and achieve goals
89
Methods of discipline
Verbal warnings, Written warning, suspension and termination
90
Lead time
The time it takes to get an inventory (from ordering to arrival)
91
Vertical specialization
When delegation is done through an existing line of authority
92
Collective bargaining
When a group with similar interests bargains as unit
93
Delegation
When supervisors pass on parts of their required tasks to others
94
Horizontal specialization
when one position is divided among more than one person
95
Supervisor
Works with people and groups to achieving organizational goals
96
On the job training
When you learn the job by actually doing it
97
ISO
International Organization for Standardization
98
Affirmative action
Benefiting underrepresented groups by taking factors such as race, gender, or religion into account in business and educational settings
99
Paternalism
The way people are governed or treated by an authority
100
Three first professions
Medicine, law and the ministry
101
Distributive Justice
With a strict or radical form of equality that is said to be necessary for all people
102
Retributive justice
Theory that punishments are justified because criminals create an imbalance in the order of society which has to be taken care of by action
103
"All the Law and the Prophets hang upon the Two Great Commandments, to love thy Lord God and to love thy neighbor"
Jesus Christ, New testament
104
Balancing harms
Balancing the harms that exist in both sides of the example of an ethical situation
105
Prohairesis
Called the distinguishing factor that separated human beings from all other creatures on the planet
106
Paradox
Something that seems to be contradictory and yet my nonetheless be true
107
Mary Wollstonecraft
Feminist philosopher and writer
108
Dihairesis
The judgement itself that was made by a person's Prohairesis
109
Environmental racism
Any practice which harms an environment that is low income, or where a specific race (often minority) is prevalent, more than it does other environments
110
Lawrence Kohlberg
Moral development was a six-stage process
111
Piece rate
When an employee is paid a fixed rate for each unit they produce
112
Goal of feminism
Complete equality between women and men
