Work Environments Flashcards
(29 cards)
Four types of business structures
Tall
Flat
Divisional
Matrix
What are the characteristics of Tall
CEO at the top
Few senior people in the upper ranks
Workers form the base
What are the charcteristics of flat
Lead to high quality products and customer service
Monitoring of individual and group performances
Motivations from other high quality staff
3 factors that impact on the type of organisational structure
The type of business
The size and location of the business
Management style
Definition of organisational structure
It is the way a business arranges its people into functional groups, enabling it to more effieciently control, coordinate and motivate its employees towards achieving its goals
Policy: definition and example
They outline the rules that establish how something will be done; the use of email and internet
Procedure: definition and example
Describes the steps that need to be taken to achieve the intent of the policy; prohibiting the download of material from sites of ‘poor taste’
Legislations which covers privacy
Information Privacy Act 2009 (state)
The Privacy Act 1988 (federal)
The purpose of Information Privacy Act 2009?
Protects the personal information of individuals
Individuals can access and amend their personal information
It sets out rules as to how agencies must handle personal information
OPPM
Organisational Policies and Procedures Manual
Definition of outsourcing
It is the term used when a business engages an outside organisation to provide goods or services that are not part of its core business
Businesses in private sectors
Sole trader
Partnership
Company
Trust
Public sectors
Public Agencies
Government Business Enterprises/Government Owned Corporation
Public Agencies: example
Department of Emergency Services
GBE: example
Australia Post
GOC: example
QLD Investment Incorporation
Definition of strategic plan
It is a road map to ensure the organisation is going in the right direction, having considered areas such as market forces, customers, and resources
Definition of mission statement
A mission statement reflects the essence of the business; what the business is about, why it exists, what goals it aims to achieve
Definition of a vision
It is the mental image of the future state of an organisation; what it might be, how it might get there
Purpose of a mission statement
It provides inspiration as well as a clear direction for all stakeholders involved in the business
Definition of whistleblowers
They are people who witness and report an act within an organisation that is illegal or unethical
Definition of ethics
Having a high standard of conduct in all matters for both the business and its employees individually
Definition of corporate social responsibility
It is the ‘social conscience’ of the business which considers the interest of society as a whole and takes responsibility for the way their activities impact on the community in general
Four types of unethical behaviour
Fraud
Inappropriate use of email
Misusing equipment
Taking money for own use
