Workplace Gold

Question 1

Type of authority that supervisors have over subordinates to compel compliance to a minimum standard

Answer 1

Positional authority

Question 2

Type of authority for coworkers the same rank as you, where you can influence, but not compel compliance

Answer 2

Personal authority

Question 3

Best way to influence individuals who outrank you

Answer 3

Establish strong working relationship with them in advance

Question 4

Effective leaders hold employees accountable without ________ or ______ them

Answer 4

Demeaning or embarrassing

Question 5

Most employees would feel more committed to their supervisor if they felt valued and ______ by that supervisor

Answer 5

Appreciated

Question 6

What are the three secrets of people management?

Answer 6

1. Everyone wants to feel important.
2. No one wants to look stupid.
3. Everyone wants to be appreciated.

Question 7

_____ is the general feeling that employees have about their work? They’re organization their leaders and even their coworkers.

Answer 7

Morale

Question 8

________ can lead to improved employee, enthusiasm, confidence, job satisfaction, commitment, and performance

Answer 8

High morale

Question 9

Most supervisors would agree that there appears to be a direct link between Morrill and

Answer 9

Job performance

Question 10

Leaders frequently get the blame for an employees low morale, but morale is an employees ________

Answer 10

Responsibility

Question 11

_______ are responsible for their own morale

Answer 11

Individuals

Question 12

The most significant factor affecting morale is

Answer 12

Work environment

Question 13

As a supervisor, you control the _______ that you create

Answer 13

Work environment

Question 14

Employee perception of supervisor morale influences their:

Answer 14

Morale

Question 15

Examples of external motivators that are within a supervisor control (3)

Answer 15

Keeping employees informed
Coaching
Career mentoring

Question 16

External motivators are things that you can provide to your employees by your (2)

Answer 16

Words or actions

Question 17

Improved motivation often develops:

Answer 17

One person at a time

Question 18

_______ are the unseen internal factors that contribute to an employees motivation

Answer 18

Internal motivators

Question 19

What motivational factor increases in specialized work groups or teams within an agency

Answer 19

Camaraderie

Question 20

It’s not your job to motivate others. It’s your job to create a work environment where:

Answer 20

Motivation can flourish

Question 21

Employees who understand their role in the organization in the importance of their role in completing the organizations mission are more likely to feel:

Answer 21

Motivated about their work

Question 22

The more you __________ the more successful you will be at understanding what motivates your employees

Answer 22

Get to know

Question 23

Leading by example works wonders on those employees who possess the potential to

Answer 23

Be motivated

Question 24

Your subordinates motivation starts with

Answer 24

You being motivated

Question 25

Why does accountability matter?

Answer 25

It shows you care enough about your employees to pay attention to their performance

Question 26

What type of supervisor uses accountability to demean or embarrass employees?

Answer 26

Command and control supervisors

Question 27

Misuse of accountability by one supervisor causes other supervisors to feel that they

Answer 27

Need to protect their subordinates

Question 28

Supervisors who use accountability like a hammer hurt morale and performance. Supervisors that try to protect their subordinates by failing to hold anyone accountable hurt _____ and _____

Answer 28

Mural and performance

Question 29

What process is part of the rules and regulations or policies of procedures of almost every organization?

Answer 29

Formal progressive discipline process

Question 30

Is accountability considered discipline

Answer 30

No

Question 31

_______ is the act of imposing a penalty for an offense

Answer 31

Punishment

Question 32

What might reduce the need to impose punishment?

Answer 32

Accountability used appropriately

Question 33

At what step in the progressive discipline cycle does a supervisor mindset change from wanting to help to “we need to document everything” to get rid of the employee

Answer 33

Step 5 supervisor begins to build a case

Question 34

Looking into the future, asking what can go wrong and then doing something to prevent it from going wrong is called what

Answer 34

Risk management

Question 35

Lawyers focus on fixing problems after they occur real wrist managers focus on addressing problems:

Answer 35

Before they occur

Question 36

Supervisors at all levels of their organization need to become ______ risk managers

Answer 36

Real

Question 37

What are the five steps in the accountability cycle?

Answer 37

1. Problem first observed. 2. Conversations. 3. Follow up 4. Performance discussion 5. Follow up.

Question 38

What is the difference between the second step of the progressive discipline cycle and the accountability cycle?

Answer 38

Aggressive discipline waits too long to have conversation

Question 39

________ are formal discussions, that clearly state the supervisors observations and expectations and ask the employee for commitment to meet those expectations

Answer 39

Performance discussion

Question 40

Follow up after performance discussions are _____

Answer 40

Crucial

Question 41

When should you initiate the first conversations?

Answer 41

When problem is first observed

Question 42

If you do not get the results you want from the conversation, what is the next step?

Answer 42

Performance discussion

Question 43

Performance discussions end by the supervisor asking for

Answer 43

The employees commitment to correct the problem

Question 44

Continuous feedback, sometimes documentation, giving recognition for correcting the problem, or consequences for failure or refusal to improve are all part of:

Answer 44

Follow-up

Question 45

Accountability is about one thing only, it is:

Answer 45

Future performance

Question 46

Which lesson says “practice doesn’t make perfect practice makes permanent”

Answer 46

The performance lesson

Question 47

It starts out as a minor issue, evolves into a _____and eventually becomes a ______

Answer 47

Habit Permanent behavior

Question 48

Silence is a ______ for unacceptable behavior, causing it to be repeated

Answer 48

Reward

Question 49

Nitpicking is being as excessively concerned with or critical of ________ details

Answer 49

Inconsequential

Question 50

Correcting unacceptable behavior that has predictable consequences is not nitpicking, it is

Answer 50

Leadership

Question 51

Reviewing and returning an employees report with critical errors and mistakes is an example of

Answer 51

Accountability

Question 52

It is not nitpicking to correct even minor mistakes, if allowing those mistakes will have

Answer 52

Consequences

Question 53

Correcting mistakes is not nitpicking it is

Answer 53

Early intervention

Question 54

Early Intervention of unacceptable behavior can prevent predictable

Answer 54

Negative consequences

Question 55

Early Intervention minimizes the need for

Answer 55

Formal discipline

Question 56

Where do you start when it comes to accountability, Early Intervention and risk management?

Answer 56

Start by stopping the inappropriate unprofessional morale killing behavior that you observe

Question 57

You should start with addressing problems that are most obvious and causing the most damage to employee ______ and _____

Answer 57

Morale and performance