World Class Manufacturer's

Question 1

What is a World Class Manufacturer?

Answer 1

-There is no satisfactory definition of “world class” but a successful global operator will have the capacity to totally and profitably delight the consumer through high quality products and service delivered at the right time at the right place.

Question 2

Attributes of a World Class Manufacturer

Answer 2

• Ability to remain world class through continuous improvement and innovation.
• You need to be the best in your field in terms of:
• Product design & performance
• Quality & reliability
• Least manufacturing cost
• Ability to keep introducing innovative designs more quickly than competitors.

Question 3

Important points of WC manufacturers

Answer 3

• Impossible to provide the highest quality, best service & lowest price simultaneously.
• WC company identifies which one is the most significant to customers
• Better to be in the top 10% for each category (numerous 2nd & 3rd placed finishes consistently) rather than the occasional 1st place.

Question 4

World Class Performance Indicators

Answer 4

-Customer service >98%

• Stock accuracy >99%
• Inventory turnover >25%
• Finished good stock <7 days
• Cost of scrap 0.5%
• Equipment set up time >20 minutes
• Maintenance costs

Question 5

Obstacles to World Class Performance

Answer 5

• Lack of leaders seeking continual improvement
• Failing to have a detailed understanding of competitors, markets, supply chains, etc.
• Little attention paid to innovation as a means to improve products, processes, process quality and cost base.
• Failure to sufficiently differentiate products and services from the competition
• Inability to realise full potential of their people by failing to adopt flatter organisational structures, team working & multi-skilling

Question 6

Performance Measures: Clarity, Simplicity, Feedback, Benchmaking.

Answer 6

1. Clarity - the measures can highlight the prioities for improvement in production management with clarity & focus.
2. Simplicity: the measures simplify even complex
3. Feedback
4. Benchmarking
5. The bottom Line

Question 7

The 7 Measures

Answer 7

1. Not Right First Time (Not RFT)
2. People Productivity (PP)
3. Stock Turns (ST)
4. Delivery Schedule Achievement (DSA)
5. Overall Equipment Effectiveness (OEE)
6. Value Added Per Person (VAPP)
7. Floor Space Utilisation (FSU)