Writing an E-Mail Flashcards
1
Q
Starting E-Mail
A
Dear ……..
2
Q
Refering to previous contact
A
thank you for…..
i refer to….
your enquiry about our products
3
Q
Saying why you are writing
A
iam writing to….
confirm
to ask….
to tell you
4
Q
Giving Information
A
we would tell you that
5
Q
giving good news
A
you will be glad to hear that….
6
Q
Giving bad news
A
we are sorry to tell you that…
7
Q
Thanking
A
thank you for….
8
Q
Making a request
A
could you please
9
Q
offering help
A
it would no problem for us
10
Q
enclosing documents
A
with an email iam attaching
11
Q
Apologising
A
we are sorry about the trouble you have had
12
Q
Setting deadlines
A
Please ensure that the goods reach us by ………
13
Q
assuring
A
we will do our best to put the matter right
14
Q
closing remarks
A
feel free to contact us any time
15
Q
Reffering to future contact
A
hearing from you next week
hear from you soon
