written communication

Question 1

six cs

Answer 1

Clear
Coherent
Concise
Correct (accurate statements)
Courteous
Confident

Question 2

most letters to patients

Answer 2

first class

Question 3

flyers, newsletters, bulletins

Answer 3

standard

Question 4

expedited and includes delivery on Sunday and Holidays

Answer 4

express

Question 5

best way to get an expedited delivery

Answer 5

priority

Question 6

Registered – is 1st class and priority

Answer 6

Use if sending valuables
Date and time of delivery can be tricked
Can get a receipt if desired

Question 7

certified mail

Answer 7

for termination letters, peer review organizations, applications for staff privleges, requests for information from the physician national data bank, and workers comp/legal correspondence.

Question 8

what does the MR say

Answer 8

Sign of the quality of care given
Reflects how well the physician is informed
Supports defensive medical practice
Justifies the billing
If well-kept, will help the office run smoothly

Question 9

who uses the MR

Answer 9

Patient
Clinical researchers
Peer reviewers
Reimbursement technicians
Professional licensing and accreditation agencies

Question 10

how long is the chart kept for

Answer 10

7 years in Michigan – Statute of Limitations
5 years after the patient dies
Usually the chart is moved to a “deceased” area

Question 11

can the chart be thinned down

Answer 11

yes take out part that are pertenant