XDL Personas

Question 1

Who is the AMI Program Manager persona in XDL?

Answer 1

Metering & Billing lead ensuring every meter read flows to billing; fixes read issues quickly.

Question 2

AMI Program Manager – first report they open in XDL?

Answer 2

Read Success & Exception dashboard (daily read success, missing reads, tamper flags).

Question 3

AMI Program Manager – core job-to-be-done (JTBD)

Answer 3

Deliver accurate, timely bills and proactive service by catching meter issues early.

Question 4

AMI Program Manager – key $ savings lever

Answer 4

Cuts truck rolls & revenue loss: ≈ $20k per 1,000 endpoints annually.

Question 5

Who is the Operations & Distribution Manager persona?

Answer 5

System Ops/Distribution lead guarding reliability & asset performance.

Question 6

Operations Manager – first XDL view they open?

Answer 6

Integrated Network Dashboard mapping sensor alarms + AMI data.

Question 7

Operations Manager – core job-to-be-done (JTBD)

Answer 7

See whole system & act before failures: prevent leaks/outages.

Question 8

Operations Manager – key $ savings lever

Answer 8

Leak reduction & avoided failures: ≈ $15k+ per 1,000 endpoints annually.

Question 9

Who is the Data Analytics & Integration Lead persona?

Answer 9

IT/Analytics architect integrating all utility data into a single source of truth.

Question 10

Analytics Lead – first XDL action they perform?

Answer 10

Direct SQL/API query exporting multi‑year usage data.

Question 11

Analytics Lead – core job-to-be-done (JTBD)

Answer 11

Deliver actionable intelligence from integrated data; enable self‑service BI.

Question 12

Analytics Lead – key $ savings impact

Answer 12

Unlocks five‑figure savings per 1k endpoints via revenue recovery & better decisions.