Year 10 Flashcards
(21 cards)
What are some bussiness types in retail
Chain
Cooperative
Departement store
E commerce
Franchise
Owner opperated
Specialty Store
what is the difference between award, agreement and contract
What is the EEO
Rights & responsibilities of employers
Rights and responsibilities of employees
Departements in a retail store
Finance/Cash office
HR/ payroll
Customer service
Stock
Pos
Management
Marketing
Stock buying
Visual Merchandising
Cashier/Sales
Providing service to customers and handling transactions
Filler/Faces
Shelf stacking putting out new stock
Specialist positions
Know about the products and can explain how to use
Merchandiser
Rearranging stocl/putting out new stock to create enticing environment for customers
Buyer
Purchasing stock
Accounting/ Finance
Payroll Human resources
Management
coordinating and leading people
Assertive
Confident and direct when trying to get what one wants or saying what one wants to say
Award
A legal document, which specifies the minimum conditions for employees
Bullying
Repeated unreasonable behaviour towards another person or group which creates a risk to health and safety
Closed questions
Questions that have a 1 or 2 word answer
Complaint Handling
A process used to resolve complaints of discrimination and harassment can improve staff satisfaction and avoid customer complaints
Conflict management
The process of limiting the negative aspect of conflict while increasing the positive aspects of the situation
Contract
A legally binding document recognizes and governs the rights and duties of the parties to agreement
Direct discrimination
