Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Year 11 Business Studies > Year 11 Words > Flashcards

Year 11 Words Flashcards

1
Q

Advertising

A

A method of communicating information about the product; the business pays for advertising time/space.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Aim

A

The intention to reach a goal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Air pollution

A

The presence or introduction of harmful substances into the air causing disease, allergies or damage to humans, animals, plants or the built environment.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Asset

A

Something the business owns, it has value

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Average rate of return

A

The average profit for the year as a percentage of the original investment. Average rate or return = average return per annum / initial x 100

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Boston matrix

A

A tool for analysing the contribution made by each product in a business’ product portfolio. It plots each product’s position according to its market share and the rate of growth of the market.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Brand image

A

The consumers’ perception of the brand; its character, qualities and shortcomings. It is developed over time and operates as a consistent theme through advertising campaigns.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Break-even chart

A

A diagrammatic representation of the costs and revenue for a product; it plots total costs against total sales revenue, showing the break-even point where they cross.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Break-even output

A

The point at which the business’ total sales equals the total costs. There is neither profit nor loss.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Buffer stock

A

A stock of raw materials held in reserve to protect the production process from unforeseen shortages.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Business plan

A

A detailed statement of how the business intends to operate, either at start-up or during a given period of time. Business plans are based on forecasts and so cover only a short time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Cash

A

Money that the business has in cash or at the bank

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Cash flow forecast

A

A financial planning tool that estimates the money coming into and going out of the business on a month-by-month basis; it allows the business to predict times when additional finance may be needed to maintain liquidity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Cash inflow

A

Money recieved by the business from its operations or investments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Cash outflow

A

Money paid out by the business to fund its operations or investment activities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Centralisation

A

Maintaining control by keeping authority at the senior levels of the organisation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Chain of command

A

The line through the hierarchy that shows who is responsible for whom from top to bottom of an organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Channels of distribution

A

The route the ownership of the product transfers from the seller to the buyer; it may be a single transaction or pass through others such as wholesalers, distributors, agents and retailers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Closing balance

A

The amount that remains in the account at the end of an accounting period

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Commission

A

An amount of money paid to an employee that is based on a percentage of the sales he/she achieved; paid in addition to a basic salary

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Competition

A

Ravalry between businesses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Competitive pricing

A

Setting the price of a product so that it is in line with competitors’ prices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Consumer law

A

Laws designed to ensure that businesses make products that are safe and of good quality, and that they deal with customers honestly and fairly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Consumer spending

A

The money spent by households on goods and services to satisfy their needs and wants.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Contracts of employment

A

A legal document that sets out the terms and conditions of the job for the employer and the employee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Cost

A

The money spent by a business on goods and services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Cost-plus pricing

A

Setting the price of a good or service at an amount higher than the cost of producing it so that a profit is made

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Customer

A

ndividuals, businesses or organisations that purchase goods/services and make decisions about which supplier to choose.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Customer engagement

A

The relationship between the business and the customer that puts the customer’s requirements at the centre of the operation to build brand loyalty

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

Customer loyalty

A

The likelihood that past customers will continue to buy from the business, enhanced by high quality customer service and/or reward programmes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Customer satisfaction

A

Whether customers are pleased with the goods/services they receive; whether they would purchase again.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Decentralisation

A

Where authority is spread widely through the organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Delayering

A

The reorganisation of the organisation’s employees so that there are fewer levels of management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Delegation

A

Allocating a task to someone who would not normally be responsible for it.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Demand

A

The quantity of a particular product that will be bought at particular price over a specific time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

Directors

A

The people who are elected by the shareholders to run the business on their behalf

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

Diseconomies of scale

A

When a business grows too large, leading to a possible increase in unit cost.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

Disposal of waste

A

The removal, storage or destruction of unwanted material. Methods include recycling, burning and landfill sites

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

Devidend

A

A portion of the after-tax profit that is paid to shareholders according to the number of shares they ow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

E-commerce

A

Business transactions carried out electronically on the internet

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

Economies of scale

A

The cost advantage of producing on a large scale. As output increases the unit cost decreases

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

Employees

A

Individuals who work full time or part time for the business; they have a contract of employment detailing their duties and rights

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

Employment law

A

Rulings that relate to the rights and responsibilities of people who work for a business; they affect the recruitment and selection process and how the business deals with its workers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

Enterprise

A

The ability to identify business ideas and opportunities to bring them to fruition and to take risks where appropriate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

Entrepreneur

A

A person who has the vision to use initiative to make business ideas happen, managing the resources and risks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

Equality act (2010)

A

Protects people from discrimination in the workplace and in wider society. It sets out the different ways in which it is unlawful to treat someone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

Ethical objectives

A

A business’ goals that relate to fair business practice or moral guidelines and make a positive contribution to the business’ reputation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
48
Q

Ethics

A

The moral principles that guide how a business operates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
49
Q

Exchange rates

A

The price of one currency based on another or the cost of buying one currency from another, for example £1 = $1.21

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
50
Q

Expansion

A

The process of increasing a business’ size

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
51
Q

Export

A

Good/service sold to a customer in another country

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
52
Q

Extension strategies

A

Methods that can be used to prolong the life of a product; could include price reductions, modifications to the product or relaunch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
53
Q

External growth

A

The growth of a business by joining with another by merger or takeover

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
54
Q

External sources of finance

A

Obtaining funds from sources that are not part of the business; possibilities include bank loan, mortgage, overdraft, additional partner or share issue

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
55
Q

Factors of production

A

The elements that combine in the production process: land, labour, capital and enterprise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
56
Q

Fixed costs

A

The costs that stay largely the same, regardless of the business’ output

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
57
Q

Flat organisational structure

A

An organisational structure with a wide span of control and few levels of hierarchy (a short chain of command).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
58
Q

Flow production

A

Using a production line to make goods continuously and in large numbers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
59
Q

Focus groups

A

A small number of people from the target market brought together to discuss a particular product; produces qualitative data about their preferences and opinions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
60
Q

Franchising

A

The sale of the rights to use/sell a product by a franchisor to a franchisee. A fixed fee and/or a percentage is paid in return. The franchiser specifies the standards and provides training and support

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
61
Q

Fringe benefits

A

Additional ‘perks’ that are in addition to a wage/salary; they are liable to income tax

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
62
Q

Full time

A

Working all the usual hours required of an employee; usually 35 hours or more.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
63
Q

Gap in the market

A

An opportunity for a new business (or expansion) which may meet a need that is not being met, or a group of potential customers who are not yet purchasing a particular good/service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
64
Q

Global warming

A

The steady increase in the earth’s temperature due to emissions and the build- up of greenhouse gases, resulting in climate changes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
65
Q

Globalisation

A

The trend for large businesses to operate on a worldwide scale; money, goods and services can be transferred across national borders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
66
Q

Goods

A

Items that are produced from raw materials for sale to businesses or consumers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
67
Q

Government grants

A

Money available from the government to fund projects that it wants to support; the money is not repaid, but there are conditions and often progress reports are required

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
68
Q

Growth

A

A business’ increase in size. Methods include: asset value, employees, market share, markets, profits and sales

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
69
Q

Health and safety at work act (1974)

A

Sets out the duties and responsibilities of both employers and employees for health and safety in the workplace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
70
Q

Hierarchy

A

The management structure of a business/organisation showing the levels of responsibility. It is often shown as an organisation chart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
71
Q

Hire purchase

A

Buying items by making a small initial payment and paying the remaining amount in instalments over an agreed period of time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
72
Q

Import

A

Good/service bought from a supplier in another country

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
73
Q

Income statement

A

A summary of the revenue and expenses over an accounting period that lead to a profit or loss position

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
74
Q

Induction

A

Training given to a new employee when they start a new job; it provides information about the business, its operation and working practices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
75
Q

Inspection

A

Testing/examining items to check that materials or items conform to the specified requirements/standards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
76
Q

Integration

A

Two or more businesses join together

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
77
Q

Interest rates

A

The rate charged for borrowing money over a period of time, or the reward for saving money

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
78
Q

Job analysis

A

The process of determining what the job entails, including responsibilities and tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
79
Q

Job description

A

A summary of what the job entails, including job title, duties and who they are responsible for/to.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
80
Q

Job production

A

A method of creating a single product to meet an individual order

81
Q

Job share

A

A system where two employees choose to share a full time job; they receive the salary and benefits on a pro rata basis according to the proportion of the full time hours that each works

82
Q

Just in case (JIC)

A

Organising procurement to ensure that the production process never runs out of stock, reducing the number of sales lost due to insufficient raw materials

83
Q

Just in time (JIT)

A

Organising the ordering of raw materials and components to be delivered just before they will be used, reducing the need for storage

84
Q

Lean production

A

Continually working to reduce the resources used to create products: raw materials, labour, machines and premises

85
Q

Level of employment

A

The percentage of the population of working age that are employed

86
Q

Liability

A

The extent of the owner’s/owners’ responsibility for the debts of the business

87
Q

Limited liability

A

The owners are not responsible for the debts of the business. The limit of their liability for the business’ debts is the amount they invested

88
Q

Loans

A

A fixed sum of money borrowed for a specified period of time at an agreed rate of interest; repaid in instalments

89
Q

Local community

A

The individuals, other businesses and organisations that are located close to the business. The business interacts with these groups

90
Q

Location

A

The site of a business and the reasoning behind the choice of site

91
Q

Logistics

A

Managing the movement of supplies and products to ensure the timely delivery of supplies to the production process and finished products to customers

92
Q

Loss

A

Where expenditure is greater than income

93
Q

Loss leader

A

A good or service sold at below cost price to bring customers into the shop with the intention that, once there, they may purchase full-priced items too

94
Q

Management

A

Organising and coordinating business activities in order to fulfil production and meet the business’ objectives

95
Q

Margin of safety

A

The amount by which current sales exceed the break-even level of output

96
Q

Market

A

Where those wishing to buy goods/services make contact with those who have them to sell

97
Q

Market research

A

Collecting information about the customers’ needs, wants and preferences that will help the business to make design, production and marketing decisions

98
Q

Market share

A

The proportion of the whole market for a product that is held by the business

99
Q

Marketing

A

The coordination of activities that ensure that customers get what they want, in the amounts they want, when they want it and at a price that suits them

100
Q

Marketing mix

A

The combination of four areas of marketing activities (price, product, promotion and place) to make sure that customers’ needs and wants are met while generating optimum revenue

101
Q

M-commerce

A

Business transactions are carried out electronically by mobile phone

102
Q

Mergers

A

When two or more businesses agree to join together

103
Q

Mortgage

A

A method of borrowing to purchase property, using the property as security

104
Q

Motivation

A

The reasons people are interested in and committed to their job

105
Q

National minimum wage

A

The lowest hourly rate that can legally be paid by an employer to an employee

106
Q

Needs

A

The human wants that are essential to survival; clothing, food, shelter, warmth or water

107
Q

Net cash flow

A

The difference between cash inflows and cash outflows. Net cash flow = cash inflows – cash outflows

108
Q

Noise pollution

A

A type and level of noise that is excessive and disturbing to people or animals

109
Q

Not-for-profit organisations

A

Associations, charities, co-operatives or voluntary organisations set up to further non-monetary ideals such as cultural, educational, religious and public service. Profits/losses are retained/absorbed

110
Q

Objective

A

A specific statement that defines a precise goal that can be measured and delivered within a given time

111
Q

Off-the-job training

A

Employees are trained away from their job, at a college, training provider or the business’ training centre

112
Q

On-the-job training

A

Employees learn alongside experienced colleagues while they are doing the job

113
Q

Opening balance

A

The amount brought forward from the end of the preceding accounting period so that it is the starting figure for the new one

114
Q

Opportunity cost

A

The cost of making one choice concerning the use of limited resources at the expense of an alternative choice

115
Q

Organic growth

A

A business grows by increasing its output, by increasing its customer base or by developing new product(s).

116
Q

Organisational structures

A

The way in which the organisation is divided into levels of management, functions and responsibilities

117
Q

Outsourcing

A

Contracting another business to carry out some of the business’ activities, often to reduce costs

118
Q

Overdraft

A

Borrowing from a bank by drawing from a current account so that the balance becomes less than zero

119
Q

Owners

A

Individuals who own the business or own a share(s) in it, in return for the rights to decision making and profits, balanced with the risks involved

120
Q

Part time

A

Working only a proportion of the full time hours

121
Q

Partnerships

A

A business that is owned and operated by a group of between 2 or more people

122
Q

Person specification

A

Identifies the requirements of the job holder, including qualifications, experience and skills

123
Q

Point of sale

A

Opportunities to communicate information about the product in the place where it is sold (retail outlet); window displays, hanging signs or shelf signs

124
Q

Post-sales servicing

A

Maintenance or repair of equipment by the manufacturer or supplier during or after the warranty

125
Q

PR

A

Managing the relations with groups such as consumers, the media, pressure groups or investors to present a favourable impression and generate interest

126
Q

Price penetration

A

Fixing a low price when a new product is first introduced (into an established market) so that the product gains market share quickly. Once the product is established, the price is then raised so that profit is increased

127
Q

Price skimming

A

Setting a very high price when a product (often technology item) is first introduced to the market in relatively small numbers; only those who can afford to pay high prices to own the latest models will be able to purchase the product. The price is later reduced so that others can afford to buy

128
Q

Primary industry

A

A business that extracts the earth’s natural resources

129
Q

Primary research

A

Collecting information first-hand direct from the public; field research including surveys, questionnaires and testing designed specifically for the market/product

130
Q

Private limited company (ltd)

A

A business that is owned by shareholders; the shares are not available to the general public. Shareholders have limited liability

131
Q

Procurement

A

The process of buying goods and services including dealing with:
 demand
 selection of suppliers
 analysing and negotiating prices
 making the purchase
 managing payments

132
Q

Product differentiation

A

Developing the features that set a product apart from others in the market (such as benefits, style, price) and using that as part of advertising and promotion

133
Q

Product knowledge

A

An in-depth understanding of the features, use and application of the good/service that will enable the person selling it to provide any information that the purchaser wants before committing to buy

134
Q

Product life cycle

A

The stages through which a product travels during its journey from being an idea to being old and dated: research and development, introduction, growth, maturity, decline

135
Q

Product portfolio

A

The range of products offered by one producer

136
Q

Product recalls

A

The withdrawal from sale by the manufacturer of a defective or contaminated item

137
Q

Productivity

A

The amount produced by a worker/machine/factory in a given time; the ability to produce more output with fewer resources

138
Q

Profit

A

The difference between the money received from the sale of a good/service and the amount it cost; the amount that remains after all the costs have been paid.
Profit = total revenue – total cost

139
Q

Profit maximisation

A

A business’ ability to make maximum profit with low operating expenses

140
Q

Profit sharing

A

A scheme that pays employees an additional amount based on the year’s profits

141
Q

Promotion

A

Communicating information about the product to:
 make consumers aware of a product
 remind customers about a product
 persuade customers to buy

142
Q

Proximity to market

A

Proximity to market
Businesses that serve their customers directly must be located close to those customers

143
Q

Public limited company (plc)

A

A business that is owned by shareholders. Anyone can buy shares in the business. Shareholders have limited liability

144
Q

Purchasing

A

The business buys the goods and services that it needs for producing the goods it sells or for delivering the services it sells

145
Q

Qualitative market research

A

Collecting information about potential customers’ opinions and preferences about the attributes/characteristics/properties of a product; open questions allow respondents to express their own views by not limiting their responses

146
Q

Quantitive market research

A

Using sampling techniques such as surveys where the findings are expressed numerically; closed questions allow a limited choice of responses and are easy to turn into statistics for analysis

147
Q

Raising finance

A

Getting the money to pay for starting the business or for developing it

148
Q

Raw materials

A

Businesses that use raw materials that are heavy and/or bulky choose to locate close to their suppliers to reduce the cost of transport or storage

149
Q

Recruitment

A

The process of hiring a new employee

150
Q

Recycling

A

The conversion of waste into reusable material

151
Q

Retailer

A

A business or person that sells goods to the consumer

152
Q

Retained profit

A

An internal source of finance; a portion of the year’s profit is kept back to fund projects

153
Q

Revenue

A

The income generated from the sale of goods/services

154
Q

Risk

A

The possibility that the return on investment will be lower than expected

155
Q

Salary

A

A method of paying employees for their work; based on a fixed annual amount, normally paid monthly

156
Q

Scarce resources

A

When the raw materials that are available are not sufficient to meet needs.

157
Q

Secondary industry

A

A business that uses raw materials to manufacture goods or construct items

158
Q

Secondary research

A

Examining information from published sources; desk research using information that has been collected for other purposes

159
Q

Segmentation

A

Breaking the whole market for a product into different groups or types of consumers with similar needs/wants/characteristics; enables the marketing mix to be designed to meet their needs more precisely

160
Q

Selection

A

The process of choosing which applicant to employ

161
Q

Service

A

An action that is carried out to fulfil a need or demand in return for payment

162
Q

Share(s)

A

The units of the business that are available for sale to investors

163
Q

Share issue

A

New shares in a business made available for the public to buy.

164
Q

Shareholder(s)

A

Those people who own shares in a limited company; each shareholder is a part owner of the business

165
Q

Shareholder value

A

The value that a shareholder is able to get for the money invested in the business: capital gains, dividend payments, pay-outs to shareholders or proceeds from buyback programmes

166
Q

Sicial objectives

A

A business’ goals that relate to fair treatment of the people concerned: customers, investors, suppliers or workers

167
Q

Sole traders

A

A business that is owned and operated by one person

168
Q

Sources of finance

A

Ways of obtaining the funds the business needs; money may be needed to meet short or long term needs

169
Q

Span of control

A

The number of people for whom a manager is directly responsible

170
Q

Staff retention

A

Keeping staff once they have been employed

171
Q

Stakeholders

A

Those with an interest in the way that a business operates

172
Q

Statement of financial position

A

Reports the assets, liability and equity of a business on a specific date; formerly known as the balance sheet

173
Q

Styles of management

A

The methods used by those in leadership roles to achieve the most effective outcomes from the employees for whom they are responsible

174
Q

Supplier

A

A business that provides goods/services

175
Q

Supply chain

A

The network of organisations, people, activities, information and resources that take the product/service from supplier to customer

176
Q

Survival

A

The capacity of a business to stay in business. It is dependent on the business selling sufficient amounts of its goods/services to cover all its costs

177
Q

Sustainability

A

The process of operating without damaging the environment or depleting natural resources

178
Q

Takeover

A

One business takes control of another

179
Q

Tall organisational structure

A

An organisational structure with a narrow span of control and many levels of hierarchy (a long chain of command

180
Q

Target market

A

The particular group of customers to which a business aims to sell its product; a particular market segment

181
Q

Technical economies of scale

A

The benefits that large businesses gain from having the funds to invest in expensive machinery that brings cost savings

182
Q

Telesales

A

Attempting to sell a good/service by making the initial contact by telephone

183
Q

Tertiary industry

A

A business that provides services to consumers or other businesses

184
Q

Total costs

A

All the costs involved in producing goods/services. Total costs = fixed costs + variable costs

185
Q

Total quality management (TQM)

A

A philosophy that involves everyone in the business in the quest for continual improvement in the attitudes, practices, structures and systems that combine to create a top-quality product

186
Q

Trade credit

A

The process of buying items from a supplier and paying for them later; for example, 30 days after invoice date

187
Q

Trade descriptions

A

Protecting customers from false or misleading descriptions about products or their prices

188
Q

Traffic congestion

A

The effects of overuse of transport networks, for example slower speeds, traffic queues and longer journey times

189
Q

Training

A

Employees learn the skills and techniques needed to do the job or to prepare for a new role

190
Q

Unique selling point (USP)

A

The key benefit of a good/service; it differentiates the product from others and will be the focus of advertising and promotion

191
Q

Unit cost

A

The average cost of each unit. Unit cost = total cost ÷ quantity

192
Q

Unlimited liability

A

When the owner(s) are responsible for all the debts of the business. Their personal funds would be used to settle the business’ debts if the business’ funds were insufficient

193
Q

Variable costs

A

The costs that change as the business’ output changes

194
Q

Wage

A

A method of paying employees for their work based on an hourly, weekly or piece of work basis, usually paid weekly or monthly

195
Q

Wants

A

Things that people would like to have; not limited to the things they need to survive

196
Q

Waste

A

The unwanted material left over from the production process; it may have little or no value and the business may have to pay for its disposal

197
Q

Wholesaler

A

A business or person that buys goods in large quantities from producers, stores them in warehouses and sells them on to retailers.

198
Q

Word of mouth

A

Personal recommendations from satisfied customers to prospective customers

199
Q

Zero-hour contract

A

A contract of employment where the employer is not obliged to provide any minimum hours of work; the employee is not obliged to accept any work that is offered

Year 11 Business Studies (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions