This class was created by Brainscape user olivier botz. Visit their profile to learn more about the creator.
By:
olivier botz
- decks
- flashcards
- learners
Decks in this class (13)
Creating a service project
Cite 8 functions the jira service...,
Cite 3 default project roles in a...,
3 options for setting default ass...
5
cards
Intro
List the 4 jsm roles,
Which jsm role s consume a jsm li...,
What can a jsm admin do
10
cards
Templates
List 7 templates available in jsm,
4 itsm specific project operations,
Are team managed projects availab...
5
cards
SLAs
What makes up a sla 2 items,
Cite 4 preconfigured slas
2
cards
Reports
List 4 default reports,
List 9 built in custom reports,
List 8 built in jql functions for...
3
cards
KB
Can unlicensed confluence users a...,
Where and how do you link a kb to...,
How to limit suggested articles
9
cards
Email Channel
Which issue fields are populated ...,
What needs to be set,
What email address can i use for ...
8
cards
Service Portal & Help Ctr
Which role can brand the help center,
Which role can brand a service po...,
How to set a portal as an open po...
7
cards
Agents vs Customers vs JSW / Business users
Cite 4 things agent can view but ...,
Can agents create issues and if s...,
What can agents do in the linked kb
16
cards
Translation
What can you translate in jsm,
Best practice instead of removing...
2
cards
Satisfaction (CSAT)
How do you turn on feedback colle...,
Where can you see and study the c...,
What can be modified in the surve...
3
cards
Notifications
Main differences between team and...,
Which role s can edit a notificat...,
Who can enable disable globally o...
22
cards
Issue , Request Types ans Categories
How do issues end up in the incid...,
What happens to an issue opened w...
2
cards
More about
ACP-420
- Class purpose General learning
Learn faster with Brainscape on your web, iPhone, or Android device. Study olivier botz's ACP-420 flashcards now!
How studying works.
Brainscape's adaptive web mobile flashcards system will drill you on your weaknesses, using a pattern guaranteed to help you learn more in less time.
Add your own flashcards.
Either request "Edit" access from the author, or make a copy of the class to edit as your own. And you can always create a totally new class of your own too!
What's Brainscape anyway?
Brainscape is a digital flashcards platform where you can find, create, share, and study any subject on the planet.
We use an adaptive study algorithm that is proven to help you learn faster and remember longer....
Looking for something else?
ACP
- 27 decks
- 706 flashcards
- 6 learners
Decks:
General Pathology, Hbp Pathology, Urogenital Pathology, And more!
PMI-ACP
- 28 decks
- 503 flashcards
- 243 learners
Decks:
Agile Analysis And Design, Agile Estimation, Communications, And more!
ACP Pharmacology Portage
- 65 decks
- 738 flashcards
- 15 learners
Decks:
Acetaminophen, Acetylcysteine, Acetylsalicylic Acid, And more!
