Client Care Flashcards

Decks in this Class (14):

• The Principles And Practice Of Client Ca

  The principles and practice of client care

  Sample Cards:

  what is client care,

  who are the clients you have identified,

  how do you identify who your clients are
  18 Cards
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• Information Contained Within A Client S

  Information contained within a client’s brief

  Sample Cards:

  what is the client project brief,

  what themes should the client project br,

  what content should be within the brief
  4 Cards
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• Defining Your Scope Of Services

  Defining your scope of services

  Sample Cards:

  what is the definition of scope,

  what is scope creep,

  what tools might the initial scoping inc
  5 Cards
  Preview Flashcards
• How Fees Are Established

  How fees are established

  Sample Cards:

  how should fees be decided and negotiate,

  what are the various fee structures,

  what is a cost plus fee structure
  13 Cards
  Preview Flashcards
• Appointment

  Appointment

  Sample Cards:

  what rics guidance is available for stan,

  what does the rics forms of consultant s,

  what might the appointment letter specif
  4 Cards
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• Insurance Requirements

  Insurance requirements

  Sample Cards:

  if you were going to set up a business a,

  what is professional indemnity insurance,

  how might you find a pii provider
  14 Cards
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• Stakeholders

  Stakeholders

  Sample Cards:

  what is a stakeholder,

  what are some examples of a stakeholder,

  what methods help identify stakeholders
  4 Cards
  Preview Flashcards
• Communication Systems With Clients And S

  Communication systems with clients and stakeholders

  Sample Cards:

  what is communication,

  when is communication successful,

  effective project communication should b
  10 Cards
  Preview Flashcards
• Complaints Handling Procedures Chp

  Complaints handling procedures (CHP)

  Sample Cards:

  where should your company chp be include,

  what should the chp be,

  what can the complainant do if they are
  6 Cards
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• Key Performance Indicators Kpis

  Key Performance Indicators (KPIs)

  Sample Cards:

  what is a kpi,

  why might kpis be used,

  to be effective a kpi must be what
  7 Cards
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• The Methods Of Data Gathering During The

  The methods of data gathering during the inception stage of a project including client briefings and site-based information

  Sample Cards:

  as part of the rics standard for consult,

  what techniques can be used to gather in
  2 Cards
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• The Law Applicable To Your Area Of Pract

  The law applicable to your area of practice, in particular those relating to employment law, statutory compliance, consents and approvals

  Sample Cards:

  what rics rules of conduct are relevant,

  what laws are relevant to confidentialit,

  what law is relevant to the duty of care
  11 Cards
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• The Principles Of The Preparation Of Alt

  The principles of the preparation of alternative outline proposals, including the methodology of preparing option appraisals

  Sample Cards:

  what is an options appraisal,

  what does an options appraisal contain,

  what happens following an options apprai
  4 Cards
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• The Principles Of Preparing Outline Sche

  The principles of preparing outline schedules of work

  Sample Cards:

  what is a schedule of works,

  what can a schedule of work help the con,

  how are schedules of work arranged
  4 Cards
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