This class was created by Brainscape user Nang Shi. Visit their profile to learn more about the creator.
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Nang Shi
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Decks in this class (14)
Lesson 1: Introduction
Includes the work of processingre...,
Morning shift,
Mid shift
13
cards
Lesson 2: Functions
Directly supervises all front off...,
Responsible to assist the front o...,
Directly supervises the reception...
15
cards
Lesson 2.2
Qualities of a good front office ...,
Selection of front office staff,
Always carry a smile with good he...
9
cards
Lesson 3: Terminologies
Confidential personalized series ...,
Money received by the hotel in ad...,
Money requested by hotel at check...
34
cards
Lesson 4: Hotel classification
Hotel classification,
Hotel location,
Hotel sizes
4
cards
Lesson 5: The Guest Room
Designed for one person,
Double room,
Twin room
13
cards
Lesson 5.2: Room Status Codes
Vd,
Vacant clean the room has been cl...,
Vci
9
cards
Lesson 6: Room Rate Structure
Room rate designations,
Understood to be the highest publ...,
This designation is designed to p...
9
cards
Lesson 7: INTERDEPARTAMENTAL COORDINATION
It is the role of the __________ ...,
_________ works directly with the...,
M embers of ________ team must br...
9
cards
LESSON 8: GUEST SERVICE
Establishing guest service guidel...,
Speaking as a mode of communicati...,
Use an appropriate greeting perso...
7
cards
LESSON 9: FRONT OFFICE ACCOUNTING
Tracks records and manages the fi...,
Positioning of t accounts,
Objectives of accounting
14
cards
LESSON 10: NIGHT AUDIT
Is an integral employee in the op...,
Role of night audit,
Performing operational duties
6
cards
LESSON 11: Phone Etiquette
Telephone etiquette tips
1
cards
LESSON 12: PHONETIC ALPHABET
A,
B,
C
25
cards
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front office
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