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Nang Shi
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Decks in this class (14)
Lesson 1: Introduction
Includes the work of processing 1,
Morning shift 2,
Mid shift 3
13
cards
Lesson 2: Functions
Directly supervises all front off...,
Responsible to assist the front o...,
Directly supervises the reception...
15
cards
Lesson 2.2
Qualities of a good front office ...,
Selection of front office staff 2,
Always carry a smile 3
9
cards
Lesson 3: Terminologies
Confidential personalized series ...,
Money received by the hotel in ad...,
Money requested by hotel at check...
34
cards
Lesson 4: Hotel classification
Hotel classification 1,
Hotel location 2,
Hotel sizes 3
4
cards
Lesson 5: The Guest Room
Designed for one person 1,
Containing one king size or queen...,
With two single beds designed for...
13
cards
Lesson 5.2: Room Status Codes
Vd 1,
Vc 2,
Vci 3
9
cards
Lesson 6: Room Rate Structure
Room rate designations 1,
Understood to be the highest publ...,
This designation is designed to p...
9
cards
Lesson 7: INTERDEPARTAMENTAL COORDINATION
It is the role of the __________ ...,
_________ works directly with the...,
M embers of ________ team must br...
9
cards
LESSON 8: GUEST SERVICE
Establishing guest service guidel...,
Speaking as a mode of communicati...,
Use an appropriate greeting 3
7
cards
LESSON 9: FRONT OFFICE ACCOUNTING
A systematic process wherein the ...,
Positioning of t accounts 2,
Objectives of accounting 3
14
cards
LESSON 10: NIGHT AUDIT
Is an integral employee in the op...,
Role of night audit 2,
Performing operational duties 3
6
cards
LESSON 11: Phone Etiquette
Telephone etiquette tips 1
1
cards
LESSON 12: PHONETIC ALPHABET
A 1,
B 2,
C 3
25
cards
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FRONT OFFICE
- Class purpose General learning
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