MB230 - Customer Service

This class was created by Brainscape user Paolo Gabrielli. Visit their profile to learn more about the creator.

Flashcard maker: Paolo Gabrielli

Decks in this class (9)

Cases - Work with cases / Get Started
Case
14  cards
Cases - Work with cases / Managing Cases
The creator of this deck did not yet add a description for what is included in this deck.
29  cards
Queues - Work with cases / Queues To Manage Case Workloads
The creator of this deck did not yet add a description for what is included in this deck.
16  cards
Entitlements - Work with entitlements and SLA / Create and Manage Entitlements
The creator of this deck did not yet add a description for what is included in this deck.
16  cards
SLA - Work with entitlements and SLA / Manage SLA
The creator of this deck did not yet add a description for what is included in this deck.
19  cards
KM - Work with KM / Create knowledge management
The creator of this deck did not yet add a description for what is included in this deck.
21  cards
KA - Work with KM / Use KA to resolve
The creator of this deck did not yet add a description for what is included in this deck.
11  cards
Getting started with Omnichannel / Connect and engage with customers with Omnichannel
The creator of this deck did not yet add a description for what is included in this deck.
19  cards
Routing And Work Distribuition /Connect and engage with customers with Omnichannel
The creator of this deck did not yet add a description for what is included in this deck.
16  cards

More about
MB230 - Customer Service

  • Class purpose General learning

The creator of this class did not yet add a description for what is included in this class.

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  • 68 flashcards
  • 1 learners
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