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Total quality management

This class was created by Brainscape user Charlotte Vanden Berghe. Visit their profile to learn more about the creator.

By: Charlotte Vanden Berghe
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Decks in this class (15)

Chapter 1: total quality management
Quality customer and manufacturer...,
Quality 2,
Total quality 3
15  cards
Chapter 2: Competitiveness
Relationship between competitiven...,
Cost of poor quality 2,
How to reduce poor quality and it...
9  cards
Chapter 3: Ethics
Ethics 1,
Human factors contribution to une...,
Organizational factors contributi...
17  cards
Chapter 4: Quality culture
Important points of quality culture 1. difference between traditional and quality culture 2. how to establish a total quality culture 3. how to facilitate change 4. how to maintain a quality culture
8  cards
Chapter 5: Strategic management
What is strategic management 1,
Competitive strategies 2,
Strategic management and total qu...
19  cards
Chapter 6: Partners
What does partnering mean 1,
Traditional relationships vs cont...,
Partnering model 3
15  cards
Chapter 7: Customers
Who is a customer traditional and...,
Customers and quality 2,
Steps for identifying customer ne...
14  cards
Chapter 8: Employees
Employee empowerment what is it 1,
Rationale for employee empowerment 2,
Inhibitors of empowerment 3
12  cards
Chapter 9: Leadership
What is leadership 1,
Leadership techniques 2,
Characteristics of good leaders 3
13  cards
Chapter 10: Teams
What is a team 1,
Rationale behind a team 2,
Necessary conditions for teams 3
12  cards
Chapter 11: Communication
What is communication 1,
What is effective communication 2,
Communication levels 3
21  cards
Chapter 12: Training
What is training 1,
What is education 2,
Training vs education 3
15  cards
Chapter 13: Politics, negativity and conflict
What is internal politics 1,
What is power 2,
Types of power 3
16  cards
Chapter 14: ISO
What is iso 9000 1,
Qms 2,
Why was iso developed 3
10  cards
Afkortingen
Swot 1,
Vrio 2,
Qfd 3
74  cards

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Total quality management

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