Afkortingen

Question 1

SWOT

Answer 1

strengths, weakness, opportunities, threats

Question 2

VRIO

Answer 2

valuable, rare, inimitable, organization
–> what abour your capabilities?

Question 3

QFD

Answer 3

quality function deployment

Question 4

CVA

Answer 4

customer value analysis

Question 5

WOHCAO

Answer 5

watch out here comes another one

Question 6

SQI

Answer 6

service quality indicators: reflect customer’s views concerning their satisfaction with the performance of an organization

Question 7

NGT

Answer 7

nominal group technique

Question 8

MBWA

Answer 8

management by walking around

Question 9

QMS

Answer 9

quality management system (ISO)

Question 10

EFQM

Answer 10

European foundation for quality management

Question 11

PDCA

Answer 11

Plan do check act / analyze

Question 12

ASQ

Answer 12

American society for quality offers certifications in a variety of disciplines

Question 13

TQM

Answer 13

total quality management

Question 14

COQ

Answer 14

cost of quality

Question 15

CON(P)Q

Answer 15

cost of non(poor) quality

Question 16

CSR

Answer 16

corporate social responsibility

Question 17

CRM

Answer 17

customer relationship management

Question 18

SME

Answer 18

small-medium enterprises

Question 19

QC

Answer 19

quality circles

Question 20

TPM

Answer 20

Total productive maintenance

Question 21

FMEA

Answer 21

Failure mode effect analysis

Question 22

RPN

Answer 22

Risk priority number

Question 23

DOE

Answer 23

Design of experiments

Question 24

POC

Answer 24

point of cause

Question 25

MIS

Answer 25

Management information system

Question 26

TRIZ

Answer 26

theory of inventive problem solving

Question 27

SCAMPER

Answer 27

substitute, combine, adapt, modify, put to other uses, eliminate, reverse

Question 28

VOC

Answer 28

voice of customers

Question 29

HOQ

Answer 29

house of quality

Question 30

MVP

Answer 30

minimum viable product

Question 31

SQC

Answer 31

statistical quality control

Question 32

SPC

Answer 32

statistical process control

Question 33

CuSum

Answer 33

Cumulitative sum

Question 34

EWMA

Answer 34

estimated weighted moving average

Question 35

AQL

Answer 35

acceptable quality level

Question 36

LTPD

Answer 36

Lot tolerance proportion defective

Question 37

ANI

Answer 37

average number of inspected items

Question 38

OC

Answer 38

operating characteristics curve

Question 39

AOQ

Answer 39

average outgoing quality

Question 40

AOQL

Answer 40

average outgoing quality limit

Question 41

CTQ

Answer 41

critical to quality

Question 42

JIT

Answer 42

just in time

Question 43

WIP

Answer 43

work in progress

Question 44

QCO

Answer 44

quick changeover

Question 45

SMED

Answer 45

single minute exchange of dies

Question 46

TPS

Answer 46

Toyota production system

Question 47

RIE

Answer 47

rapid improvement events

Question 48

GMP

Answer 48

good manufacturing practices

Question 49

SOP

Answer 49

standard operating procedure

Question 50

VSM

Answer 50

value stream mapping

Question 51

RACI

Answer 51

responsible, accountable, consulted, informed

Question 52

DMAIC

Answer 52

define, measure, analyze, improve control (in context of six sigma)

Question 53

SIPOC

Answer 53

suppliers, input, process, outputs, customers (related to six sigma)

Question 54

TOC

Answer 54

theory of constraints

Question 55

OEE

Answer 55

Overall equipment effectiveness

Question 56

CEDAC

Answer 56

Cause-and-effect with the addition of cards

Question 57

SW

Answer 57

standardized work

Question 58

POUS

Answer 58

point of use storage

Question 59

KPIV

Answer 59

Key proces input variables

Question 60

KPOV

Answer 60

key process output variables

Question 61

NPMO

Answer 61

non-conformances per million opportunities

Question 62

iTLS

Answer 62

integrated TOC, lean and six sigma

Question 63

CBT

Answer 63

computer based training

Question 64

AMA

Answer 64

American management association

Question 65

ISO

Answer 65

international organisation of standardization

Question 66

SCM

Answer 66

supply chain management

Question 67

IAF

Answer 67

international accreditation forum

Question 68

EAP

Answer 68

employee-assistance plan

Question 69

SBU

Answer 69

strategic business unit

Question 70

ANSI

Answer 70

American national standards institute

Question 71

TAT

Answer 71

turnaround time

Question 72

FOG

Answer 72

facts opinions guesses

Question 73

ROI

Answer 73

return on investment

Question 74

APQC

Answer 74

American productivity and quality center