This class was created by Brainscape user Jenny Chau. Visit their profile to learn more about the creator.
Flashcard maker:
Jenny Chau
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Decks in this class (13)
Basic Facts
No deck description has yet been added by the author.
5
cards
Chapter 1: The metamorphosis of services
No deck description has yet been added by the author.
15
cards
Chapter 2: Special features of services
No deck description has yet been added by the author.
11
cards
Chapter 3: Service quality
No deck description has yet been added by the author.
16
cards
Chapter 4: Understand and involve customers
No deck description has yet been added by the author.
17
cards
Chapter 5: Service vision, service design and service interaction
No deck description has yet been added by the author.
15
cards
Chapter 6: Service Marketing: Customer Experience Management and Customer Relationship Management
No deck description has yet been added by the author.
10
cards
Chapter 7: Service guarantees, service failure and service recovery
No deck description has yet been added by the author.
11
cards
Chapter 8: Manage and involve employees in service organizations
No deck description has yet been added by the author.
10
cards
Chapter 9: Leadership in service organizations
No deck description has yet been added by the author.
10
cards
Übungen
No deck description has yet been added by the author.
10
cards
Group Presentations
No deck description has yet been added by the author.
5
cards
Guest Presentations
No deck description has yet been added by the author.
4
cards
More about
Tourism management
- Class purpose General learning
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