This class was created by Brainscape user Jenny Chau. Visit their profile to learn more about the creator.

Flashcard maker: Jenny Chau

Decks in this class (13)

Basic Facts
No deck description has yet been added by the author.
5  cards
Chapter 1: The metamorphosis of services
No deck description has yet been added by the author.
15  cards
Chapter 2: Special features of services
No deck description has yet been added by the author.
11  cards
Chapter 3: Service quality
No deck description has yet been added by the author.
16  cards
Chapter 4: Understand and involve customers
No deck description has yet been added by the author.
17  cards
Chapter 5: Service vision, service design and service interaction
No deck description has yet been added by the author.
15  cards
Chapter 6: Service Marketing: Customer Experience Management and Customer Relationship Management
No deck description has yet been added by the author.
10  cards
Chapter 7: Service guarantees, service failure and service recovery
No deck description has yet been added by the author.
11  cards
Chapter 8: Manage and involve employees in service organizations
No deck description has yet been added by the author.
10  cards
Chapter 9: Leadership in service organizations
No deck description has yet been added by the author.
10  cards
Übungen
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10  cards
Group Presentations
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5  cards
Guest Presentations
No deck description has yet been added by the author.
4  cards

More about
Tourism management

  • Class purpose General learning

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