007 Cont.

Question 1

Professional ethics

Answer 1

A set of moral principles that govern your professional behaviour that you are expected to uphold as a requirement of your profession.

Question 2

Validation

Answer 2

The empathetic response that indicates one person is listening to another or indicates reassurance or approval.

Question 3

Reframing

Answer 3

Reflecting s persons message to provide an alternative point of view without belittling the persons experience.

Question 4

Supportive communication

Answer 4

Verbal and non verbal behaviour produced with the intention of providing assistance to others perceived as needing that aid.

Question 5

Person centred message

Answer 5

Communication that reflects one persons ability to identify what another person may be experiencing .

Question 6

Sympathy

Answer 6

Feeling of compassion or sorrow felt for someone who is experiencing stress

Question 7

Empathising

Answer 7

Understanding what another person is feeling or thinking in a situation and experiencing similar thoughts or feelings as a result of interacting with them.

Question 8

Building rapport

Answer 8

Matching
Normalising
Verbal encouragers
Pacing

Question 9

Personality

Answer 9

Refers to the patterns of thought, feeling, motivation and behaviour that are expressed in certain circumstances.