Flashcards in 01 Intro and basic concepts Deck (8)
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1
What is a model? What do models help to overcome?
Why models?
- A model is an attributed graph that represents a business issue, consequently, it represents a business process.
- Models helps us to realize a business requirement with an information system by means of a concept that helps to understand business and IT specialists:
- Business requirement =>
- Conceptual model
- Design specification
- Implementation
- => Information System
- Business requirement =>
- Conceptual model
- Design specification
- Implementation
- => Information System
2
What is EPC? Name some key characteristics of it:
- A graphic modeling language for the representation of business processes.
- EPC = Event-driven process chain
- Event driven: events cause functions.
- Process chain: events and functions follow an alternating sequence.
- Elements:
- Events
- Functions
- Logical operators
- Linking lines/arrows
- Advantages: easy to learn, intuitive, relative freedom in design, many tools available.
- Disadvantages: large models or complex processes can get unclear, missing standard lead to propietary solutions.
- Events
- Functions
- Logical operators
- Linking lines/arrows
3
What is Business Process Management (BPM)?
-
BPM includes concepts, methods and techniques to suport the design, administration, configuration, enactment and analysis of business processes.
- A business process consists of a set of activities that are performed in coordination in an organizational and technical environment.
- These activities jointly realize a business goal. Examples:
- Credit applications and approvals (bank)
- Claim settlements (insurance)
- Building a car (automotive industry)
- Credit applications and approvals (bank)
- Claim settlements (insurance)
- Building a car (automotive industry)
4
What are the key elements of Business Processes?
Business Processes consist of:
- Tasks (what is done in which order?)
- People (who does it?)
- Information (what information is needed?)
- IT (which IT systems can support process execution?)
- Products/services (what is the outcome?)
Business processes are also related to
- Business partners
- Customers
5
In relation to the needs for action (change), what are some sources of faulty/inefficient processes?
Sources of faulty/inefficient processes:
- Quality pressure in products and services
- Certification obligation
- Quick adjustment to frequently changing bureaucratic and legal demands
- Increased competitive pressure
- Handling of steadily increasing complexity
- Requirement for transparency in and beyond the company
- Higher requirements of internal audits
- Achievement of customer satisfaction
- Constantly increasing customer requirements
- Easier and more accurate control mechanisms for the management
- Permanent cost pressure
... implies continuously improving business processes.
6
What are the tasks of BPM?
BPM includes concepts, methods and techniques that support...
-
Design of processes
- How should a business process look like?
- How should be individual tasks of a business process be arranged?
-
Administration of processes
- How do we organize BPM? How BPM using BPM tools?
-
Configuration of processes
- How can business processes be implemented organizationally?
- How can business processes be implemented technically?
- How do we align business software to the business process? (customizing)
-
Enactment of processes
- How are business processes being executed in software?
- How can process instances be routed correctly?
- How can we trace the current state of a process instance?
-
Analysis of processes
- How can we improve business process?
- How can we analyze business processes: from a representation? based on data produced from a running process?
7
What is the focus of the Information Modeling Lecture? (in the business process lifecycle)
The focus of the Information Modeling lecture on the Business process lifecycle:
-
Design: process identification and modelling.
- Letures: BPM Tools overview, Graph-based model formalization, Meta modeling, Meta modeling tools, Modeling frameworks, Terminological standardization, Configurable process models
-
Analysis: validation, simulation, verification.
- Lectures: Model query languages (grap search based, temporal logical based)
- Configuration: system selection, implementation, test and deployment.
- Enactment: operation, monitoring, maintenance.
-
Evaluation: proces mining, busines activity monitoring.
- Lectures: Process mining
8
