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Flashcards in 01 Intro and basic concepts Deck (8)
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1

What is a model? What do models help to overcome?

Why models?

  • A model is an attributed graph that represents a business issue, consequently, it represents a business process.
  • Models helps us to realize a business requirement with an information system by means of a concept that helps to understand business and IT specialists:
    • Business requirement =>
    • Conceptual model
    • Design specification
    • Implementation
    • => Information System

2

What is EPC? Name some key characteristics of it:

  • A graphic modeling language for the representation of business processes.
  • EPC = Event-driven process chain
  • Event driven: events cause functions.
  • Process chain: events and functions follow an alternating sequence.
  • Elements:
    • Events
    • Functions
    • Logical operators
    • Linking lines/arrows
  • Advantages: easy to learn, intuitive, relative freedom in design, many tools available.
  • Disadvantages: large models or complex processes can get unclear, missing standard lead to propietary solutions.

3

What is Business Process Management (BPM)?

  • BPM includes concepts, methods and techniques to suport the design, administration, configuration, enactment and analysis of business processes.
  • A business process consists of a set of activities that are performed in coordination in an organizational and technical environment.
  • These activities jointly realize a business goal. Examples:
    • Credit applications and approvals (bank)
    • Claim settlements (insurance)
    • Building a car (automotive industry)

4

What are the key elements of Business Processes?

Business Processes consist of:

  • Tasks (what is done in which order?)
  • People (who does it?)
  • Information (what information is needed?)
  • IT (which IT systems can support process execution?)
  • Products/services (what is the outcome?)

 

Business processes are also related to

  • Business partners
  • Customers

5

In relation to the needs for action (change), what are some sources of faulty/inefficient processes?

Sources of faulty/inefficient processes:

  • Quality pressure in products and services
  • Certification obligation
  • Quick adjustment to frequently changing bureaucratic and legal demands
  • Increased competitive pressure
  • Handling of steadily increasing complexity
  • Requirement for transparency in and beyond the company
  • Higher requirements of internal audits
  • Achievement of customer satisfaction
  • Constantly increasing customer requirements
  • Easier and more accurate control mechanisms for the management
  • Permanent cost pressure

... implies continuously improving business processes.

6

What are the tasks of BPM?

BPM includes concepts, methods and techniques that support...

  • Design of processes
    • How should a business process look like?
    • How should be individual tasks of a business process be arranged?
  • Administration of processes
    • How do we organize BPM? How BPM using BPM tools?
  • Configuration of processes
    • How can business processes be implemented organizationally?
    • How can business processes be implemented technically?
    • How do we align business software to the business process? (customizing)
  • Enactment of processes
    • How are business processes being executed in software?
    • How can process instances be routed correctly?
    • How can we trace the current state of a process instance?
  • Analysis of processes
    • How can we improve business process?
    • How can we analyze business processes: from a representation? based on data produced from a running process?

7

What is the focus of the Information Modeling Lecture? (in the business process lifecycle)

The focus of the Information Modeling lecture on the Business process lifecycle:

  1. Design: process identification and modelling. 
    • Letures: ​​BPM Tools overview, Graph-based model formalization, Meta modeling, Meta modeling tools, Modeling frameworks, Terminological standardization, Configurable process models
  2. Analysis: validation, simulation, verification. 
    • Lectures: ​​Model query languages (grap search based, temporal logical based)
  3. Configuration: system selection, implementation, test and deployment.
  4. Enactment: operation, monitoring, maintenance.
  5. Evaluation: proces mining, busines activity monitoring.
    • Lectures: ​​Process mining

8