03 Occupational Stress & Safety

Question 1

Stress is a (blank) to a situation that is perceived as challenging or threatening to a person’s well-being

Answer 1

an adaptive response

Question 2

Stress can also be a (blank)

Answer 2

state

Question 3

Stressful states are situations where people experience (blank)

Answer 3

extraordinary demands, constraints, or opportunities

Question 4

3 stages of the general adaptation syndrome

Answer 4

1. alarm reaction
2. resistance
3. exhaustion

Question 5

3 types of job strains

Answer 5

• psychological reactions
• physical reactions
• behavioral reactions

Question 6

7 common sources of work stressors

Answer 6

• task demands
• role ambiguities
• role conflicts
• ethical dilemmas
• interpersonal problems
• career developments
• physical setting

Question 7

This refers to being asked to do too much or little or being asked to do very difficult work relative to one’s capabilities

Answer 7

task demands

Question 8

This refers to the extent to which employees are uncertain about what their job functions and responsibilities are

Answer 8

role ambiguities

Question 9

This refers to people experiencing incompatible demands either at work (intra-role) or between work and non-work (extra-role)

Answer 9

role conflicts

Question 10

3 common sources of life stressors

Answer 10

• family events
• economic difficulties
• personal affairs

Question 11

True or False

Life stressors can spillover and affect people at work

Answer 11

true

Question 12

This refers to self-serving behaviors used to increase the probability of obtaining positive outcomes in orgs

Answer 12

organizational politics

Question 13

Behaviors designed to influence others with the goal of helping both the org and the person playing the politics

Answer 13

positive politics

Question 14

Manipulative behaviors designed to achieve personal gain at the expense of others and he org

Answer 14

negative politics

Question 15

4 common outcomes of org politics

Answer 15

• employee stress
• lower performance
• lower levels of job satisfaction
• higher turnover

Question 16

The extent to which employees are able to make decisions about their work

Answer 16

control

Question 17

High levels of control are associated with these 4 outcomes

Answer 17

• high job satisfaction
• high org commitment
• high job involvement
• high performance

Question 18

The machine controls when the worker must make a response

Answer 18

machine-paced work

Question 19

Machine-paced work has been associated with these 3 outcomes

Answer 19

• anxiety
• dissatisfaction
• health symptoms

Question 20

This refers to a distressed psychological state that an employee may experience after being on the job for a long period of time

Answer 20

job burnout

Question 21

3 dimensions of job burnout

Answer 21

• emotional exhaustion
• depersonalization
• reduced personal accomplishment

Question 22

2 ways to reduce job burnout

Answer 22

• take a vacation

- provide emotional managerial support

Question 23

Which among the 2 ways of reducing job burnout is short-lived?

Answer 23

taking a vacation

Question 24

3 major individual differences in stress

Answer 24

• threshold levels
• personality
• coping strategies

Question 25

3 symptoms of workaholism

Answer 25

- highly involved in work - inner pressure to work - low enjoyment of work

Question 26

The extent to which a person interprets an event or situation to be personally threatening

Answer 26

appraisal

Question 27

The evening shift is also referred to as (blank)

Answer 27

swing

Question 28

This refers to the 24-hour cycle of physiological functions maintained by every person

Answer 28

circadian rhythms

Question 29

Which type of employees has greater sleep problems: temporary night shift workers or permanent night shift workers?

Answer 29

temporary

Question 30

This refers to longer shifts than the typical full-time work but involves fewer working days

Answer 30

compressed work weeks

Question 31

The main disadvantage of compressed work weeks

Answer 31

work fatigue

Question 32

2 advantages of compressed work weeks

Answer 32

- more free time | - reduced commuting costs and times

Question 33

This allows workers to determine, at least in part, the hours of the day that they work

Answer 33

flexible work schedules

Question 34

6 outcomes associated with flexitime

Answer 34

- fewer absences - less tardiness - less overtime - higher job satisfaction - less role conflict - increased productivity

Question 35

This is an emerging subfield concerned with the psychological factors that contribute to occupational health and well-being

Answer 35

occupational health psychology

Question 36

The shared perception by employees that safety is important and they should take steps to work safely

Answer 36

safety climate

Question 37

Safety climate is reflected in (blank)

Answer 37

policies and practices of the org

Question 38

This phenomenon refers to sealed buildings producing illnesses

Answer 38

sick building syndrome

Question 39

2 common illnesses caused by sick building syndrome

Answer 39

- itchy eyes | - breathing difficulties

Question 40

True or False A "no smokers hired" policy is discriminatory

Answer 40

false it is not discriminatory because smoking is not a disability

Question 41

Workers doing a lot of typing are at risk for (blank)

Answer 41

carpal tunnel syndrome

Question 42

4 types of workplace violence

Answer 42

1 - strangers committing a crime 2 - clients/customer/patient 3 - other employees 4 - relationship violence that spills over to the workplace