05-Conversational AI

Question 1

What are bots

Answer 1

AI agents that provide a FIRST-LINE OF AUTOMATED SUPPORT through the full range of channels we use to communicate

Question 2

What is knowledge base

Answer 2

question and answer pairs with some BUILT-IN NATURAL PROCESSING model to enable questions that can be phrased in multiple ways to be understood with the same semantic meaning

Question 3

What does bot service do?

Answer 3

provides an INTERFACE to the knowledge base through one or more channels

Question 4

What are two user support bot solutions

Answer 4

QnA Maker and Azure Bot Service

In other words, (1) questions and answers and the (2) framework to create, deploy and manage bots

Question 5

What is QnA Maker

Answer 5

create and publish a knowledge base with BUILT-IN NATURAL PROCESSING CAPABILITIES

Question 6

What is Azure Bot Service

Answer 6

FRAMEWORK for developing, publishing, and managing bots on Azure

Question 7

What is QnA Maker REST API or SDK used for

Answer 7

To WRITE CODE to create and manage KNOWLEDGE BASES

Question 8

What resource do you provision to create knowledge base

Answer 8

QnA Maker resource

Question 9

Sources for knowledge base question-and-answer pairs

Answer 9

1. Generated from existing FAQ document or web page
2. Imported from pre-defined chit-chat data source
3. Entered and edited manually

Question 10

This process analyzes your literal questions and answers and applies a built-in naturally language processing model to match appropriate answers to questions, even when they are not phrased exactly as specified in your question definitions

Answer 10

Training the knowledge base

Question 11

How do you test your knowledge base

Answer 11

Use BUILT-IN TEST INTERFACE in QnA maker to submit questions and review answers that are returned

Question 12

What do client applications requires to access a published knowledge base

Answer 12

1. Knowledge base ID
2. Knowledge base endpoint
3. Knowledge base authorization key

Question 13

What is used to deliver a knowledge base

Answer 13

Azure Bot Service

Question 14

Two ways to create a custom bot

Answer 14

1. Microsoft Bot FRAMEWORK SDK

2. QnA MAKER

Question 15

What are bot management tasks in the Azure portal

Answer 15

1. EXTEND the bot’s functionality by adding custom code
2. TEST the bot in an interactive test interface
3. CONFIGURE logging, analytics, and integration with other services

Question 16

How can you use Microsoft Bot Framework SDK to create bot

Answer 16

WRITE CODE that controls conversation flow and INTEGRATE WITH QnA Maker knowledge base

Question 17

How can you use QnA maker to create bot

Answer 17

Use the AUTOMATIC BOT CREATION FUNCTIONALITY of QnA Maker.

This enables you to CREATE a bot for your published knowledge base and PUBLISH it as an Azure Bot Service in a few clicks