08-01 Employee and Family Assistance Program (EFAP)

Question 1

Employee and Family Assistance Program (EFAP) for those members and their families who experience personal problems relating to h—-, marriage, family, li——, r——, legal ——–, finances, gambling, substance abuse, psychological/——–disorders, work, or critical incident stress

Answer 1

health, marriage, family, lifestyle, retirement, legal issues, finances, gambling, substance abuse, psychological/emotional disorders, work, or critical incident stress

Question 2

The EFAP provider for the Service, ———-, is contracted to provide assistance to

 —— members (full-time, part-time and ——–), their spouse/partner and ——–
 ———, their spouse/partner
 ——— members (c——— only)
 lifeguards (critical incident stress only)

Answer 2

Shepell∙fgi
active
temporary
dependents
retirees
auxiliary critical incident stress

Question 3

Members and family wishing to use the services of the EFAP provider may contact Shepell∙fgi directly by calling 1-855-431-EFAP (3327)

Answer 3

no answer required

Question 4

When it is determined, within the established guidelines, that any (persons) of the above noted (active members etc) require professional assistance, the —– of such services is borne by the employer. Participation by Service members and families is ———; this is not a
————–program.

Answer 4

cost
voluntary
mandatory

Question 5

EFAP Committee:

The EFAP Committee is a committee of the Board comprised of a representative of each of the C—, the S—, the T—,
the EFAP provider and representatives of other Service support units, such as, H——–, P——— Services, C——— and the Toronto Police ————.

Answer 5

Chief, the SOO, the TPA,
Human Resources, Psychological Services, Chaplaincy and the Toronto Police College.

Question 6

Committee Mandate:

The ultimate goal of the EFAP Committee is to provide ——– and ———-to ensure a strong and responsive support program for Service members and their families. The Committee acts as an —– on practices, issues and trends in employee and family assistance programs in support of policing and Service support services. The Committee may
recommend changes, deletions or ———– to the program to ensure best practices in responding to current, ongoing and future trends and emerging issues.

The EFAP Committee oversees the program

Answer 6

leadership
support
advisor
enhancements

Question 7

Confidentiality

The EFAP provider must maintain confidentiality and adhere to all privacy legislation to ensure all personal information and participation by members of the Service and their families is ——— and ————.

All EFAP client information, including participation in the program cannot be shared without the expressed ——– consent of the client with the exception of —— and ——– requirements, that being, the duty to ——- and the duty to ——-.

Answer 7

anonymous
safeguarded
written
legal
ethical
protect
warn

Question 8

The EFAP provider will only breach client confidentiality when required by law, such as:

 when records are ————- by a court of law
 when there is suspicion that a child is or may be in need of ——– from current or potential physical abuse, sexual abuse, emotional abuse, or ——–
 when there is a need to ——— to prevent serious harm to an individual or others
 when there is a need to report a ————- where there is reason to believe that they are not working in accordance with the standards of the Regulated Health Professions Act

Answer 8

subpoenaed
protection
neglect
intervene
health professional

Question 9

The EFAP provider is required to report non-identifying statistical reports to the ———- for the purpose of continuous monitoring of the program. The information contained in the reports will be used for evaluation, potential program enhancements and re-design, program awareness opportunities and the identification of emerging issues and
trends overtime

Answer 9

EFAP Committee

Question 10

The EFAP provider is required to ensure a thorough and c——————— system in accordance with all relevant legislation governing the handling of both electronic and hard copy materials. A comprehensive client case file management system further ensures confidentiality.

Answer 10

confidential file management

Question 11

Member

1. When voluntarily seeking assistance for an issue shall

 contact the —– provider and make every effort to ——- the problem
 Members should be aware that other outside ———– agencies are available to assist
when required. The EFAP provider will assist in locating these community support agencies.
Members may also obtain this information from their ————.
2. When seeking information about using the EFAP provider shall
 contact Shepell∙fgi at 1-855-431-EFAP (3327)
 visit the Shepell∙fgi website at ————— and register using the employer name “Toronto Police Service”
3 When unable to work due to a problem or when requiring income replacement benefits shall refer to Procedure 08–02
or 08–03.172
4. Upon becoming aware that another member may be experiencing a problem shall
 refrain from —— a person who is suffering a problem
 encourage the member to seek assistance ———-before work ——— or safety is affected
 provide support and encouragement to assist the member and/or family in accessing EFAP support
 refer to Procedure 08–04 in the event of a traumatic critical inciden

Answer 11

EFAP
resolve
community support
family physician
workhealthlife.com
diagnosing
voluntarily
performance

Question 12

Supervisor

5. Upon becoming aware of a member who requests assistance for a problem SHALL

 advise the member of all options available for assistance, including the ———–
 permit the member the opportunity to —— the EFAP provider, subject to operational requirements
 follow–up as necessary with the member for support and encouragement
 refer to Procedure 08–04 in the event of a traumatic critical incident

Answer 12

EFAP provider
call
support
encouragement

Question 13

Employee and Family Assistance Program (EFAP)

Liaison/Critical Incident Response Team (CIRT) Coordinator means : the ——— designated by the

EFAP Committee to:
 —– with
 the EFAP —— and its CIRT,
 the Toronto Police Operations Centre, ——– and/or ——-, and the CIRT/Peer Support Volunteers (PSVs), and;
 work with CIRT/PSVs, the EFAP provider, and/or ————- to co–ordinate ———- and debriefing
sessions.

Answer 13

member
liaise
provider
CIRT
Officer in Charge
unit commander
Psychological Services
defusing

Question 14

Employee and Family Assistance Program (EFAP) Provider means the ——– EFAP service provider engaged by the Service.

Answer 14

external

Question 15

Family – Employee and Family Assistance Program for the purposes of using the services of the Employee and Family Assistance Program (EFAP) provider includes:
 a spouse or ——-from a same sex or opposite sex relationship;
 ——–children.

Answer 15

partner
dependent