1 Flashcards
(19 cards)
What is ‘managing up’?
The deliberate effort to bring tactical empathy to superior-subordinate relationships to improve results for you, your supervisor, and organization.
What are the three negotiator personality types?
- Assertive 2. Analyst 3. Accommodator
What is most important to an Assertive personality?
Being heard and respected; establishing authority is more important to them than problem resolution.
What is most important to an Analyst personality?
Data and information; confirming and gathering accurate information is their primary concern.
What is most important to an Accommodator personality?
Maintaining relationships in the moment; they prioritize keeping peace over confronting issues.
Which personality types are the worst match?
Assertive and Analyst are the worst combination due to conflicting communication styles.
Which personality type pairs work best together?
Assertive and Accommodator, because accommodators have high tolerance for assertive behavior.
What technique can you use to identify someone’s personality type?
Ask ‘How are you doing?’ and label their response - their reaction will indicate their type.
How does an Assertive respond to ‘How are you doing?’
They will elaborate extensively about obstacles they overcame and their achievements.
How does an Analyst respond to ‘How are you doing?’
Brief, minimal responses with little elaboration; they engage only as needed.
How does an Accommodator respond to ‘How are you doing?’
They discuss various interactions and relationships they had throughout the day.
What are the two essential components of tactical empathy?
- Recognition of counterpart’s perspective 2. Verbalization of that recognition
Why is verbalization important in tactical empathy?
Without verbalization, the other person can’t know that you understand their perspective.
What are the two main categories of leadership styles?
- Coach/Developer 2. Evaluator/Judge
What is an ‘asking label’?
A label with an upward inflection that turns it into a question (e.g., ‘Seems like you may be hesitant?’)
What is the golden rule when presenting problems to your boss?
Never bring a problem without also bringing proposed solutions.
What are the key steps to effectively manage up?
- Identify boss’s personality type 2. Understand your own personality type 3. Adjust communication style accordingly 4. Practice tactical empathy 5. Use appropriate questioning techniques 6. Always bring solutions with problems
How can you demonstrate tactical empathy to your boss?
Consider their pressures/stresses, verbalize your understanding of their perspective, and show recognition of their challenges.
What should you consider when dealing with personality type mismatches?
Recognize the mismatch, adjust your communication style, and focus on finding common ground despite differences.
