S2 P1 Tactical Empathy for Managing Flashcards
(19 cards)
MANAGING UP BASICS Q: What is “managing up”? A: The deliberate effort to bring tactical empathy to superior-subordinate relationships to improve results for you
your supervisor
PERSONALITY TYPES Q: What are the three negotiator personality types? A: 1. Assertive 2. Analyst 3. Accommodator
Q: What is most important to an Assertive personality? A: Being heard and respected; establishing authority is more important to them than problem resolution.
Q: What is most important to an Analyst personality? A: Data and information; confirming and gathering accurate information is their primary concern.
Q: What is most important to an Accommodator personality? A: Maintaining relationships in the moment; they prioritize keeping peace over confronting issues.
Q: Which personality types are the worst match? A: Assertive and Analyst are the worst combination due to conflicting communication styles.
Q: Which personality type pairs work best together? A: Assertive and Accommodator
because accommodators have high tolerance for assertive behavior.
IDENTIFYING PERSONALITY TYPES Q: What technique can you use to identify someone’s personality type? A: Ask “How are you doing?” and label their response - their reaction will indicate their type.
Q: How does an Assertive respond to “How are you doing?” A: They will elaborate extensively about obstacles they overcame and their achievements.
Q: How does an Analyst respond to “How are you doing?” A: Brief
minimal responses with little elaboration; they engage only as needed.
Q: How does an Accommodator respond to “How are you doing?” A: They discuss various interactions and relationships they had throughout the day.
TACTICAL EMPATHY Q: What are the two essential components of tactical empathy? A: 1. Recognition of counterpart’s perspective 2. Verbalization of that recognition
Q: Why is verbalization important in tactical empathy? A: Without verbalization
the other person can’t know that you understand their perspective.
LEADERSHIP STYLES Q: What are the two main categories of leadership styles? A: 1. Coach/Developer 2. Evaluator/Judge
COMMUNICATION TECHNIQUES Q: What is an “asking label”? A: A label with an upward inflection that turns it into a question (e.g.
“Seems like you may be hesitant?”)
Q: What is the golden rule when presenting problems to your boss? A: Never bring a problem without also bringing proposed solutions.
PRACTICAL APPLICATION Q: What are the key steps to effectively manage up? A: 1. Identify boss’s personality type 2. Understand your own personality type 3. Adjust communication style accordingly 4. Practice tactical empathy 5. Use appropriate questioning techniques 6. Always bring solutions with problems
Q: How can you demonstrate tactical empathy to your boss? A: Consider their pressures/stresses
verbalize your understanding of their perspective
Q: What should you consider when dealing with personality type mismatches? A: Recognize the mismatch
adjust your communication style
