1 Flashcards by nathan graber

XWhat is possible using Content? (Choose 3)

A. Track Recipient activity
B. Share content using link with outside your company
C. Share content inside your organization
D. Publish content to company’s website

A, B, and C

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XWhat can be customized in content? (choose 2)

A. Content type
B. Content Value
C. Validation Rules
D. Page Layouts

A and C

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XWhat is true about Idea Comments?

A. Admin can get emails based on Comments
B. They are used to vote for new functionality
C. They are used for points

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XWhere you can see the SFDC release information? (Choose 3)

A. AppExchange
B. Salesforce.com
C. Success
D. IdeaExchange

B, C, and D

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Criteria - Based sharing rules cannot be created for which Object?

A.  Accounts 
B.  Solutions 
C.  Cases 
D.  Contacts 
E.  Opportunities 
F.  Custom objects

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Which function can be used to compare the expression or fields with the list of static values. Choose 2

A. CONTAINS
B. ISPICKVAL
C. VALUE
D. ISNumber

A and B

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XWhen submitting case to IT support of Sales force to get the investigation log of some former employee, what they will not provide?

A. Password to decrypt the log
B. Encrypted log file
C. Coaching on how to translate the log file to get information

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When is add Time Trigger button disabled (OR When can you not add Time Trigger in Workflow)? Choose 3

A. When Workflow is Inactive
B. Every time Record is created or updated
C. When workflow is Inactive but there is pending action in Queue
D. When Workflow is Active

B, C, and D

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Universal container wants once a Stage of Opportunity is set to Analysis, in 2 days stage should be flagged as red and notification mail should be sent to CEO. What should be done?

A. Create a validation rule to stop editing stage after 2 days
B. Create a formula field to stop editing after 2 days
C. Create a Workflow Approval Process to mark stage red
D. Create a workflow time trigger to send an email to CEO after 2 days

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XWhat are included in Force.com platform? Choose 3

A. Ideas
B. Global Trusted Infrastructure
C. Appexchange
D. UI

B, C, and D

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A company called Universal Containers would like to track bugs within Salesforce. The company needs to track the bug’s severity and type as well as its status and description. Bugs should be related to Cases, but the bug’s owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?
A. Create a relationship between the standard bug object and the standard case object
B. Create a section on the case page layout
C. Create a field on cases
D. Create a custom object for bugs and relate it to cases

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XOn Salesforce console if a user wants to see more fields in Parent object mini layout while viewing Child Detail Page 
A.  Change Page Layout 
B.  Change Mini Page Layout 
C.  Change Console Layout 
D.  Chage Mini Console layout

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What alert can be used for Workflow? 
A.  Task Assigning to specific user 
B.  Field Update 
C.  Opportunity Field Update 
D.  Opportunity Time Based Escalation

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XWhich cannot be customized in Ideas?
A.  Communities 
B.  Page layout 
C.  Half Life 
D.  Search layouts

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XAs an end user what are two things you can do in content? Choose 2
A.  Post 
B.  Subscribe 
C.  Read 
D.  Edit

B and C

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XWhich is the part of Force.com platform Choose 2
A. Force.com IDE
B. Sandbox
C. Metadata API

B and C

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Validation rules help in business process for what?Choose 2
A.  Validating Page Layouts 
B.  Validating ranges 
C.  Validating Buttons 
D.  Validating data types

B and D

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XWhich are not a capability of a delegated administrator?
A. Create /edit users and reset passwords
B. Assign users to specified profiles
C. Create personal groups for users
D. Login as a user who has granted login access
E. Create default sales teams
F. Create custom fields
G. Create Custom Objects

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XWhat is true about Custom Buttons? Choose 2
A. It is displayed on top of page layout
B. It is displayed on left side of standard button
C. It is displayed on right side of standard button
D. It is displayed on top and bottom of page layout

C and D

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System admin wants to ensure that any user should not be able to edit the Account of other User
A. Set OWD for account as private
B. Remove Edit permission from profile
C. Set OWD for account as public read only

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XPersonal Tags can be viewed by admins

True or False

False

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XWhat is not supported by Content?
A. Custom Field 
B. Custom Page layout
C. Validation
D. Workflow

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XWhat is used to manage Content? Choose 2
A.  Libraries 
B.  Folders 
C.  Links 
D.  Directories

A and C

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XHow many characters a formula field can support (including spaces, return characters, and comments)?      
A.  200  
B.  300
C.  1900  
D.  3900

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``` XCommunities are not supported by: A. Partner Portal B. Customer Portal C. Self service Portal D. Internal Salesforce user ```

What is true about Territory Assignment Rules? Choose 2 A. Rules Run when an Account updated or created via Connect offline B. Rules Run If an account created by Salesforce Mobile C. Rules Run when duplicate accounts merged. D. Rules Run when products updated in Opportunity.

B and C

``` XWhat triggers the Big Deal alert? Select all that apply: Choose 2 A. Opportunity Amount B. Closing Date C. Sales process stage D. Probability Threshold ```

A and D

If you implement Territory Management, your role hierarchy will be copied to your Territory structure. True or False

False

``` XA Custom Button can be used on: A. Detail Page layout, Search Layout, List views B. Detail Page Layout C. Search Layout D. List Views ```

What is the minimum permission required for a user to be approver of any record? A. Read only permission on Object B. Modify All permission on profile C. View All permission on profile

XWhat can be used to reduce the size of Formula field? (Choose 2) A. CASE B. CONTAINS C. IF

A and B

A Salesforce object can exist independent of an application. | True or False

True

What is true about cross object formula fields? (Select 2) A. Fields on Parent can be referred B. Fields on Grand Parent can be referred C. Fields on Parent can be referred only using lookup D. Fields on Grand Parent can only be referred using Master Details

A and B

XSteps to enable Customizable Forecasting

FSHEP • (F) - Define your (F)iscal year • (S) - Set forecast (S)ettings such as date, type, default view, and sharing • (H) - Customize your forecast (H)ierarchy • (E) - (E)nable customizable forecasting • (P) - Set user (P)ermissions

XHow do you give users access to Salesforce CRM Content? (name 2 ways)

Give users access to Salesforce CRM Content by assigning feature licenses in one of the following ways: - select Autoassign feature licenses to existing and new users. - edit the user and select the Salesforce CRM Content User checkbox

Custom profiles

Can be created by cloning standard profiles. Can change settings that can't be changed in standard profiles.

Permission sets

A collection of settings and permissions that give users access to various tools and functions. The settings and permissions in permission sets are also found in profiles, but permission sets extend users’ functional access without changing their profiles.

XDelegated Administration

Use delegated administration to assign limited administrative privileges to users in your organization who aren't administrators. Delegated administrators can: Create and edit users in specified roles and all subordinate roles. User editing tasks include resetting passwords, setting quotas, creating default opportunity teams, and creating personal groups for those users Unlock users Assign users to specified profiles and permission sets Create public groups and manage membership in specified public groups Log in as users who have granted login access to their administrator Manage custom objects

capabilities of territory management and the implications to the sharing model

Territory management is an account sharing system that grants access to accounts based on the characteristics of the accounts. (such as postal code, industry, revenue, or a custom field that is relevant to your business) Account ownership and its effect on record sharing remains valid and unchanged when territory management is in use. Territory management only affects accounts and the standard objects that have a master-detail relationship to accounts. For example, opportunities are included in territory management but leads are not. Key benefits of territory management include: * The ability to use account criteria to expand a private sharing model. * Support for complex and frequently changed sales organization structures. * Support for transferring users between territories, with the option to retain opportunities. * Multiple forecasts per user, based on territory membership. * Territory-based sales reports.

There is a custom field on contact object called Salary that is hidden for all profiles except the system administrator. How can the administrator grant Read-Only access to the Salary field to the recruiters and assistants, which have two different profiles. Choose 2 A. Change the access levels in the Recruiter and Assistant profiles to Read-Only for the Salary field. B. Create a sharing rule for the Contact object using criteria-based sharing on the Salary field. C. Create a permission set with Read-Only access to the Salary field and assign it to the assistant and recruiter users. D. Create a new profile for the assistants and recruiters and reassign these users to the new profile.

A and C

XSales representatives are reporting trouble syncing quotes with their related opportunities. What is a possible explanation for this problem? Choose 2 A. The attached currency is no longer active. B. The quote contains an archived list price. C. The quote is attached to a closed opportunity. D. The user does not have Edit permissions on the quote.

A and B

XWhat should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose 3 A. Data category visibility is assigned through roles and profiles. B. Article version numbers must be assigned by a Knowledge Manager for tracking. C. Knowledge settings must be configured in order for users to be able to create articles from cases. D. Solution category browsing must be enabled in Solution settings

A, C, and D

The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? Choose 2 A. A custom report type with Opportunity as the primary object and Activity as the secondary object B. An opportunity report with a cross-object filter of opportunities without activities C. A joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B D. A standard opportunity filtered by the field Last Activity and a custom date range that is blank

B and D

Requirement to report on opportunities where the probability has dropped beneath 50%. The administrator has created a custom checkbox as a way to identify these records. What else should the administrator do to meet this requirement? A. Enable field history tracking on the field and include the history in the report filter. B. Create an approval process that submits the opportunity for approval when the custom checkbox is true. C. Create a workflow rule that updates the field when the probability drops below 50%. D. Build a validation rule that displays an error when the user enters the probability to less than 50%.

XIn Salesforce Territory Management, a territory hierarchy is different from a role hierarchy in that it... A. grants login access to all users in a territory. B. supports assigning users to multiple territories. C. automatically assigns users to sales teams in the territory. D. gives users in a territory full edit access to all accounts in that territory.

B Territory hierarchy is about assigning users to opportunities. Role hierarchy is about broadening visibility to records up the chain of command so managers can see records owned by their subordinates

An administrator wrote a field update action for a workflow rule on a field that is hidden via Field-Level Security. When the workflow rule triggers, what happens to the data in the hidden field? A. The field will fail to update and remain in its original state. B. The field is updated, even though it is hidden. C. The field will only update if the rule was triggered by a time-based trigger. D. The field will only update if the user has "Modify All Data" enabled in the profile.

B | Workflow rules run whether or not the end user is able to see the field.

A company called Universal Containers would like to track bugs within Salesforce. The company needs to track the bug's severity and type as well as its status and description. Bugs should be related to Cases, but the bug's owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements? A. Create a section on the case page layout B. Create a field on cases C. Create a custom object for bugs and relate it to cases D. Create a relationship between the standard bug object and the standard case object

C The relationship would be established using a lookup to the cases object so that independent ownership can be established. It will also allow the related bugs to be visible as a related list on the cases screen.

List the order in which automation features trigger when a user saves a record

1. V System Validation Rules 2. B All Apex BEFORE Triggers 3. V Custom Validation Rules 4. A All Apex AFTER triggers 5. A Assignment Rules (leads/cases) 6. A Auto-Response (leads/cases) 7. W Workflow Rules (In order: Field Updates; Tasks; Email Alerts) 8. P Processes 9. E Escalation Rules (cases) 10. P Post-commit logic (Parent Roll-up Summary fields triggers all of the above on the parent object)

True of False? | A Salesforce object can exist independent of an application.

True You do not have to create a custom tab or assign a custom object to an application.

True or False? | Validation rules are executed for fields that are stored in the object but not part of the displayed page layout.

True Validation rules are executed for all fields on an object regardless of whether or not they are displayed on the page layout.

What is the maximum number of objects that can be associated in a custom report type? A. 1 B. 2 C. 3 D. 4 E. You can't create custom report types for multiple objects

D You can add up to four objects to a custom report type. However, some of the object combinations you choose may not be able to reach that limit.

XWhat are some of the limitations of a Developer org?

20 MB of file and 20 MB of data 5000 API call/24 hours Limited number of Partner, Customer Portal, Mobile, & Platform Licenses

What happens to the record you specify as the loser during a merge? A. The record will go to the recycle bin for 30 days. B. The record will be immediately deleted C. The record will be stored in a hidden object called "merge data" D. The record will be stored on the winning record so you can see the audit history

What happens to any field level data related to a losing record during a record merge?

If the field is not populated on the winning record, the data will be brought over from the losing record.

``` XHow many letters do you have to enter for the auto-complete to work? A. 1 B. 2 C. 3 D. 4 ```

A Auto complete will begin to auto prompt on the first keystroke.

When creating a report based on a Report Type that is a custom object, what happens if you later delete the custom object? A. The report type remains B. The report type is deleted C. The report type and all related reports are deleted D. The report type is deleted but all existing reports remain

C When you delete a custom report type, any reports based off it will also be deleted. Furthermore, any dashboard components created from a report based off of a deleted custom report type display an error message when viewed.

The administrator has implemented a validation rule ensuring that the Reason Won/Lost field is populated when an Opportunity is closed. The sales manager reports that the Reason Won/Lost field is blank for some records. What is a possible explanation? Choose 2 A. There is a workflow rule that is closing some of the opportunities B. The Reason Won/Lost field is missing from one of the page layouts. C. Some users do not have Edit acces to the Reason Won/Lost field. D. The validation rule formula has an exclusion for certain profiles

A and D - Confirmed Validation rules can be written to exclude certain profiles. Fields could also be blank if a workflow rule updates the record, since the workflow rule runs after the validation rule has already done its check.

What is a consideration for creating a master-detail relationship between two custom objects? (Choose 3) A. The related lookup field is a required field on the child record. B. The master object is the primary object in a standard report type. C. Custom summary fields can be created on the child record. D. The child record is deleted when its parent record is deleted. E. The child record remains when its parent record is deleted.

A, B, and D - Confirmed

An administrator has been asked to restrict visibility on cases with a particular record type to a select group of five users. One user has Support Manager profile and four have Support Representative profile. How can the administrator meet this requirement? A. Create a public group for the users and use criteria-based sharing rules to share cases with the record type with that group. B. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type. C. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles. D. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.

A - Confirmed

Universal Containers uses Salesforce for recruiting. Candidate records are related to interviewer (employee) records using a junction object. The company needs a report of which employees interviewed each candidate. How can the administrator meet this requirement? A. Create an analytic snapshot to track interviewers and candidates over time. B. Create a custom report type using the Candidate object as the primary object. C. Create a joined report to summarize related candidate and employee information. D. Create a custom report that buckets candidates by their interviewers.

B - Confirmed

Describe the difference between a lookup and a master-detail relationship?

Lookup: Creates a relationship that links this object to another object. The relationship field allows users to click on a lookup icon to select a value from a popup list. The other object is the source of the values in the list. Master-detail: Creates a special type of parent-child relationship between this object (the child, or "detail") and another object (the parent, or "master").

Describe the properties and considerations for Master Detail Relationship records/fields

The relationship field is required on all detail records. Once the value of the relationship field has been saved, it cannot be changed. The ownership and sharing of a detail record are determined by the master record. When a user deletes the master record, all detail records are deleted. You can create rollup summary fields on the master record to summarize the detail records.

If a new validation rule is created and there is data already stored that violates the rule, when will Salesforce catch the problem? A. Immediately B. When the record is first viewed C. When the record is edited D. When the record is edited, then saved E. The record is not affected because it was created before the creation of the validation rule.

D - Confirmed

What are the two questions that you should ask yourself when trying to decide how to set Organization Wide Default permissions for an object? Select all that apply: A. Who is the most restricted user? B. Are there objects that should not be viewed/edited by a user? C. How often will users change roles? D. Who is the least restricted user?

A and B

``` Who are the three types of users that can grant sharing privileges on a given record? Select all that apply A. Owner B. Anyone higher in the role hierarchy C. Systems admin D. Group Members E. Executives ```

A, B, and C

True or False? | if you are granted access to a record through manual sharing or sharing rules, you can share the record to someone else

True But only if granted Full Access to the record.

True or False? | The system administrator profile can be modified to restrict permissions to view and modify data

False System Administrator is a Standard profile and cannot be modified.

``` XWhich of the following are standard salesforce applications? Select all that apply: A. Sales B. HR mgmt C. Social Media D. Marketing E. Call Center ```

A, D, and E

True or False? | Steps can be added to an active approval process.

False Steps cannot be added after the process has been activated.

``` How many fields can you track per object using Field History Tracking? A. 5 B. 20 C. 50 D. Unlimited E. None of the above ```

B You can track up to 20 fields for Field Tracking History. Don't confuse this with Chatter feed notifications which can track more than 20 fields.

How would an administrator ensure that users are not able to edit account records owned by other users? A) Set the organization wide default for accounts to Public Read/Write B) Remove edit access from the account object on the user profile. C) Set the organization wide default for accounts to Public Read Only. D) Override the Edit button on the account object with an Apex trigger to limit edit access to account owners only

Suri only has the "read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases?

No - confirmed Note - when working with object access, the most restrictive wins

Both a sharing rule and an account team give Jose access to the Dixon account. The sharing rule gives him read access, and the account team gives him read/write. Will Jose be able to edit the Dixon account?

Yes - confirmed Note - when working with record access, the most permissive wins

Tom's account page layout makes the Rating field required, but his field level security settings make the field read only. Will Tom be able to edit the Rating field?

No - FLS settings make the field read only - confirmed Note - when working with field access, the most restrictive wins.

What are the benefits of creating a custom tab for a custom object?

1. An object home page, configurable through the object's search layouts 2. Records become searchable 3. New records can be created from Create New... on sidebar confirmed

Why might you choose not to create a custom tab?

If you only need to access records from the related list on a parent record, or if you go over your custom tab limit. confirmed

What is the key difference between a master-detail and a lookup relationship?

Security - Detail records in master-detail relationships are controlled by the master record (ownership, sharing, deletion) whereas child records in a lookup relationship have their own security settings. confirmed

Why might you use a junction object?

To link two objects together in a many-to-many relationship confirmed

What are the benefits of creating a custom app?

Give users access to just the tabs and objects they need confirmed

How many version of a flow can be active at one time?

One - confirmed

XWhen territory management is enabled, what determines record access to accounts and associated contacts, cases, and opportunities?

Same as always, plus territory management | record ownership, OWD, role hierarchy, sharing rules, teams, manual sharing

XWhen territory management is enabled, what determines record access to accounts and associated contacts, cases, and opportunities?

confirmed - Same as always, plus territory management (record ownership, OWD, role hierarchy, sharing rules, teams, manual sharing)

What three things should you check before installing an app from the AppExchange?

confirmed - | Price, compatibility with your edition, and whether or not it is a managed package

What standard Salesforce functionality can be used to enforce data quality? (name 5)

``` confirmed - Validation rules Custom lookup fields and lookup filters Custom formula fields Record types and page layouts Workflow field updates ```

What are the different ways a flow can be deployed

confirmed - Custom Button Custom link Visualforce page

True or False: Field-level security can prevent searching on the values in a field.

False - confirmed Field-level security doesn't prevent searching on the values in a field. When search terms match on field values protected by field-level security, the associated records are returned in the search results without the protected fields and their values.

True or False: Setting field-level security to "not visible" overrides modify all and view all data permissions.

True - confirmed Even with global view all or modify all, or view all or modify all on an object, you will not be able to see a field if it is set to not visible for your profile (including System Administrators).

In a private sharing model, what is a possible reason a user can view an account record without being the record owner or system administrator? (Choose 2) a. The user's direct report in the role hierarchy owns the account. b. The user is a member of a queue that owns the account. c. The user is a member of the account team. d. The user is in a public group at the top of the group hierarchy.

A and C - confirmed

A sales representative changed the ownership of an account that they owned. What impact will this have on sharing? (Choose 2) a. All criteria-based sharing rules will be recalculated. b. All ownership-based sharing rules will be recalculated. c. Users who had access through manual sharing will lose access. d. Related opportunity records will become Read-Only for account team members.

B and C - confirmed Notes: When the owner of an account is changed, all ownership-based sharing rules will be recalculated and users who had access through manual sharing will lose access. If ownership is changed through the UI, the sales representative can choose whether to keep the account team associated with the record.

An administrator needs to create a field called Desired Salary on a custom Job Applicant object. Only users with the Recruiting profile should be able to view and report on this field. How can an administrator accomplish this? a. Edit the field-level security on the Desired Salary field to Visible for only the Recruiting profile. b. Create a new record type and page layout for the Job Applicant object for the Recruiting profile. c. Grant View All object permissions to the Recruiting profile for the Job Applicant object. d. Only add the Desired Salary field to a page layout that is assigned to the Recruiting profile.

A - confirmed Notes: An administrator should edit the field-level security on the Desired Salary field to be Visible for only the Recruiting profile. Using page layouts restricts access to a field on record detail and edit pages, but users can still access the field in related lists, search results, reports, and list views.

XWhat is a capability of territory management? (Choose 2) a. Territory hierarchy grants access to accounts. b. Users can only be assigned to one territory. c. Accounts can be assigned to one or more territories. d. Role hierarchy and sharing rules are ignored.

A and C - confirmed Notes: Territory management grants users access to accounts based on the characteristics of the accounts. Users can be manually assigned to one or more territories. Accounts can be manually assigned or assigned using account assignment rules to one or more territories. Territory hierarchy grants access to accounts and their related records. Record access to accounts and their related records is simultaneously controlled by record ownership, organization–wide defaults, role hierarchy, sharing rules, teams, manual sharing, and territory hierarchy.

An administrator wants to make an exact copy of the production metadata in a Developer sandbox. How can this be accomplished? a. Create and deploy a change set. b. Use an unmanaged package. c. Schedule a full weekly backup. d. Refresh the Developer sandbox.

D - confirmed Notes: An administrator should refresh the Developer sandbox. When a sandbox is created or refreshed, the metadata is copied from the production environment to the sandbox.

AW Computing wants to train users on new functionality using a sandbox. The training sandbox will contain approximately 750MB of production data and be refreshed at the end of each day. Which type of sandbox should be used? a. Developer Sandbox b. Developer Pro Sandbox c. Partial Data Sandbox d. Full Sandbox

B - confirmed Notes: AW Computing should use a developer pro sandbox to train users. It can be refreshed once per day, and you can load up to 1GB of data. A developer sandbox cannot be used because you can only load up to 200MB of data. A partial data sandbox cannot be used because it can only be refreshed every 5 days. A full sandbox cannot be used because it can only be refreshed every 29 days.

What tool can be used to move metadata between two production environments? (Choose 2) a. Force.com IDE b. Change sets c. Force.com Migration Tool d. Data Loader

A and C - confirmed Notes: The Force.com IDE and Force.com Migration Tool allow you to move metadata between two unrelated organizations, such as two production environments. Change sets can only be used to move metadata between related organizations, such as a production environment and a sandbox.

An administrator has uploaded a change set but realized a dependent component is missing. What should the administrator do? a. Clone the change set, add the dependent component, and upload the new change set. b. Deploy the change set, create a new change set, add the dependent component, and upload the new change set. c. Deploy the change set and manually add the dependent component to the target organization. d. Edit the change set, deselect the Active checkbox, add the dependent component, and re-upload the change set.

A - confirmed Notes: After a change set has been uploaded, its contents cannot be changed. In addition, the deployment will fail if a dependent component is missing from the change set and it does not exist in the target organization. To add a missing dependent component, an administrator needs to clone the change set, add the dependent component, and upload the new change set.

An administrator has created a new custom field on a standard object in a sandbox environment and is ready to deploy it to production. How can the administrator ensure that the field-level security that was tested and approved in the sandbox is maintained as part of the deployment? a. Create a change set that includes only the custom field. b. Create a change set that includes the custom field and select the Retain Field-level Security option. c. Create a change set that includes the custom field and all profiles. d. Create a change set that includes the custom field and use Data Loader to transfer field-level security.

C - confirmed Notes: An administrator should create a change set that includes the custom field and all profiles. By adding all profiles to the change set, the field-level security settings for the custom field will be automatically added to the change set.

What is a benefit of creating a custom tab for a custom object? (Choose 2) a. The object has a configurable home page. b. Users can search for records of that object. c. Field history tracking is automatically enabled. d. Records can be deleted directly from the sidebar.

A and B - confirmed Notes: Creating a custom tab for a custom object provides these benefits: an object home page, configurable through the object’s search layouts; records become searchable; new records can be created from Create New... on sidebar.

What is a consideration for creating a master-detail relationship between two custom objects? (Choose 2) a. The related lookup field is a required field on the detail record. b. The detail record remains when its master record is deleted. c. Roll-up summary fields can be created on the detail record. d. The master object is the primary object in a standard report type.

A and D - confirmed Notes: When creating a master-detail relationship between two custom objects, the master record controls access to detail records, the related lookup field is a required field on the detail record, the detail record is deleted when the master record is deleted, the master object is the primary object in a standard report type, and roll-up summary fields can be created on the master record.

The administrator at AW Computing has configured a master-detail relationship between two custom objects: Position and Job Application. The organization-wide default for the master object, Position, is set to private. What can the administrator do to give users Edit access to specific detail Job Application records? a. Set the organization-wide defaults on the Job Application object to Read/Write. b. Create a sharing rule that grants the users Read/Write access to the Position records. c. Create a sharing rule that grants the users Read/Write access to the Job Application records. d. Change the owner of the Job Application record to the user who needs to edit the record.

B - confirmed Notes: For master-detail relationships, the master record controls access to detail records. When creating the master-detail relationship, the administrator sets the minimum access required (either Read or Read/Write) to the master in order to create, edit, or delete detail records. In this example, the Position object is the master. Therefore, an administrator can create a sharing rule that grants users Read/Write access to the position records to give users edit access to the related job application records.

XWhat administrative privilege can be granted using delegated administration? (Choose 2) a. Modify all data b. Reset user passwords c. Manage custom objects d. Create new roles

B and C - confirmed Notes: When using delegated administration, users can be granted the privilege to log in as users, reset user passwords, unlock users, create and edit users, assign users to specified profiles and permission sets, and create and manage public groups. Users can also be granted the ability to manage custom objects, including customizing fields, page layouts, record types, validation rules, and custom tabs.

Cases at AW Computing can take hours, days, or weeks to close, depending upon their complexity. A customer service manager at AW Computing needs to track the number of open cases to ensure there are enough staff available to handle them. What can be used to show open cases for each week in the current fiscal year? a. Matrix report b. Joined report c. Historical trending report d. Reporting snapshot

D - confirmed Notes: Most reports in Salesforce show the data as it is now. Reporting snapshots and historical trending reports can be used to show historical data. In this example, a reporting snapshot should be used to capture the historical data for open cases for each week in the current fiscal year. Historical trending reports cannot be used to meet this requirement, because they can only display up to five historical dates and only show data from up to the last three months.

An administrator has been asked to create a report that categorizes accounts as small, medium, or large, based on the number of employees. How can an administrator meet this reporting requirement? a. Create an account report that uses a bucket field to categorize accounts as small, medium, or large. b. Create a report that uses a multi-select picklist field to bucket accounts in the report according to size. c. Create an account report that uses a cross filter to categorize accounts based on the number of employees. d. Create a summary report for accounts that groups the account data by the Size field.

A - confirmed Notes: Bucketing lets you segment your report data, by defining a set of categories, or “buckets,” to sort, group, or filter the records. In this example, an administrator can create an account report that uses a bucket field to categorize accounts as small, medium, or large.

AW Computing wants to create a scorecard report to help its management team better understand the performance and related activities of the sales representatives. Which approach would provide the information required to achieve this? a. Create a reporting snapshot to summarize the desired data. b. Create a custom report type that contains user, opportunity, and activity data. c. Create a joined report that contains user, opportunity, and activity data. d. Create a summary report of opportunities bucketed by activity count.

C - confirmed Notes: Joined reports let you combine multiple views, or “blocks,” of related information in a single report. Each block can display data from the same, or from a different report type. In this example, an administrator can create a joined report that contains user, opportunity, and activity data.

An administrator is conducting some data cleansing and needs to be able to identify all accounts that do not have any associated contacts, cases, and opportunities. How can the administrator do this? a. Create an Account custom report type and exclude accounts with related contacts, cases, and opportunities. b. Create an Account report and add cross filters to exclude accounts with related contacts, cases, and opportunities. c. Create an Account report and add a field filter to exclude accounts with related contacts, cases, and opportunities. d. Create a Contact & Account report and add cross filters to exclude accounts with related cases and opportunities.

B - confirmed Notes: Cross filters let you filter the parent records in a report by their related child records, using WITH or WITHOUT conditions. In this example, an administrator can create an Account report and add cross filters to exclude accounts with related contacts, cases, and opportunities.

XAW Computing wants a summary report that displays the percentage growth of revenue year over year. What function should an administrator use to calculate this information? a. PARENTGROUPVAL b. PREVGROUPVAL c. PRIORVALUE d. DATEVALUE

B - confirmed Notes: PREVGROUPVAL is a function used in custom summary formulas to return the value of a summary field from a previous grouping. An administrator can use the PREVGROUPVAL function to calculate the percentage of revenue growth year over year in a summary report.

AW Computing uses Salesforce for recruiting. The company needs a report of all positions with or without related job applications. How can an administrator meet this requirement? a. Create a reporting snapshot to track positions and job applications over time. b. Create a joined report to summarize related positions and job applications. c. Create a Position report with a cross filter on job applications. d. Create a custom report type using Position as the primary object.

D - confirmed Notes: Standard report types let you build reports on standard and custom objects and their related objects. Standard report types only show “with” relationships. In this example, the report needs to show "with or without" relationships. This means an administrator needs to create a custom report type using Position as the primary object and Job Application as the related object. The administrator should set the relationship to "A" records may or may not have related "B" records.

How can an administrator customize Salesforce1? (choose 2) a. Add a mobile configuration to specify a subset of custom fields to display in Salesforce1. b. Assign a user one page layout for the Salesforce web interface and a separate page layout for Salesforce1. c. Modify compact layouts to display the most useful information. d. Change the order of items listed in the navigation menu.

C and D - confirmed Notes: Most customizations are automatically available in Salesforce1, including: custom fields, record types, page layouts, and custom objects. Administrators can make customizations specific to Salesforce1, including changing the order of items listed in the navigation menu, customizing compact layouts to display the most useful information, and adding and customizing actions.

What type of quick action can an administrator add? (choose 2) a. Delete b. Create c. Log a Call d. Submit for Approval

B and C - confirmed Notes: An administrator can add Create, Update, and Log a Call quick actions. In addition, a developer can create Custom quick actions.

What is a capability of object-specific quick actions? (choose 2) a. Allow users to create records that are automatically associated with the record being viewed. b. Display on the home page or Chatter tab. c. Support the Create, Update, and Log a Call quick action types. d. Allow users to update any unrelated record.

A and C - confirmed Notes: Object-specific quick actions display on the record detail page of a specific object. They allow users to create records that are automatically associated with the record being viewed. They support the Create, Update, Log a Call, and Custom quick action types.

What is a capability of global quick actions? (choose 2) a. Display on the home page or record detail pages. b. Support the Create quick action type. c. Allow users to create records that are automatically associated with the record being viewed. d. Support the Update quick action type.

A and B - confirmed Notes: Global actions display on the home page, Chatter tab, or record detail pages. They support the Create, Log a Call, and Custom quick action types.

How can an administrator make a custom picklist field required, regardless of whether data is entered from the edit page or using data loader? a. Make the custom picklist field universally required. b. Make the field required on the page layout. c. Set the field-level security. d. Create a validation rule.

D - confirmed Notes: An administrator should create a validation rule to make a custom picklist field required, regardless of whether data is entered from the edit page or using data loader. Remember that custom picklist fields cannot be made universally required. In addition, making the field required on the page layout does not make the field required when data is entered using data loader.

An administrator needs to create a validation rule to validate that a custom Account ID field contains seven numbers followed by a single uppercase character. What function should the administrator use in the validation rule to accomplish this? a. VLOOKUP b. REGEX c. INCLUDES d. CONTAINS

B - confirmed Notes: An administrator should use the REGEX function to validate that a custom Account ID field contains seven numbers followed by a single uppercase character. The REGEX function compares a text field to a regular expression and returns TRUE if there is a match.

How can an administrator configure Duplicate Management? (choose 2) a. Select any standard object when creating a duplicate rule. b. Customize the logic in a standard matching rule. c. Create a custom matching rule to specify the matching criteria. d. Create a duplicate rule to allow or block duplicate records.

C and D - confirmed Notes: Duplicate management is available for accounts, contacts, leads, and custom objects. An administrator can use standard matching rules or create custom matching rules to specify the matching criteria. The logic in standard matching rules cannot be changed. An administrator can create a duplicate rule to allow or block duplicate records.

XHow can Data.com be used to improve data quality? (choose 2) a. Clean an account record using the information from Data.com. b. Schedule automatic clean jobs to flag records that differ from Data.com. c. Enforce state and county picklists for accounts, contacts, and leads. d. Enrich a user record using the information from Data.com.

A and B - confirmed Notes: Data.com can be used to clean and enrich an individual Salesforce account, contact, or lead record with the information from Data.com. In addition, Data.com can be used to schedule automatic clean jobs to examine Salesforce account, contact, and lead data on a regular basis, and flag or overwrite records based on selected preferences.

AW Computing wants all opportunity fields to be read-only for closed won opportunities. How can an administrator meet this requirement? a. Create an assignment rule that changes the opportunity owner to a user that has read-only access to opportunities. b. Create a workflow field update to change the record type to display a page layout that sets all fields to read-only. c. Create a validation rule that updates the page layout when the opportunity stage changes to closed/won. d. Create a formula field to display a page layout that sets all fields to read-only when the opportunity is won.

B - confirmed Notes: An administrator can create a workflow field update or a process to change the record type to display a page layout that sets all fields to read-only.

When a sales rep wins an opportunity, the sales team wants an automatic Chatter post that congratulates the rep on winning the deal. Which automation feature should an administrator use to meet this requirement? a. Workflow rule b. Update reminder c. Process d. Quick action

C - confirmed Notes: The Lightning Process Builder allows an administrator to automate business processes using a visual interface. Processes allow you to automate creating a record, updating a record, sending an email, posting to Chatter, using a quick action, submitting a record for approval, launching a flow, and calling an Apex method. To meet the requirement, an administrator can create a process that automatically posts to Chatter when a sales rep wins an opportunity.

The support team wants to graphically display the age of a case using a red, yellow, or green square. How can an administrator meet this requirement? a. Create a formula field that uses the CASE and IMAGE functions. b. Create a workflow field update that uses the CASE and REGEX functions. c. Create a validation rule that uses the IF and SUBSTITUTE functions. d. Create a roll up summary field that uses the IF and IMAGE functions.

A - confirmed Notes: Formula fields allow you to automatically update data when other fields change. In this example, an administrator can use the CASE and IMAGE functions to display different colors depending on the age of the case.

AW Computing uses a custom Invoice object to track invoice information. There is a master-detail relationship between the Account and Invoice objects. AW Computing wants to display the sum of invoice amounts for all related invoices on an account record. How can an administrator meet this requirement? a. Create a formula field on the Invoice object. b. Use a cross-object workflow field update. c. Create a process that updates the account record. d. Create a roll-up summary field on the Account object.

D - confirmed Notes: Roll-up summary fields allow you to calculate values from a set of related records. The records must be related through a master-detail relationship. To meet the requirement, an administrator can create a roll-up summary field on the Account object that sums the invoice amounts for all related invoices.

A sales representative's quote must be approved by the sales rep's manager and the sales VP prior to being submitted to the legal department. There are two sales managers and one sales VP at AW Computing. What is the recommended approach to ensure that a quote is approved by the appropriate manager? a. Create a custom user field on the quote to identify the sales manager and use that field to automatically assign the sales manager in the sales manager approval step. b. Use the Manager field from the user record to automatically assign the sales manager as the approver in the sales manager approval step. c. Assign the sales manager approval step to both managers and instruct the managers to only approve quotes from their team members. d. Assign the sales manager approval step to one manager and have that manager reassign it to the other manager if the quote is from the other manager's team member.

B - confirmed Notes: An administrator should use the Manager field from the user record to automatically assign the sales manager as the approver in the sales manager approval step.

The administrator at AW Computing has been asked to set up an approval process that ensures the hiring manager has approved the salary that HR will be offering a candidate. If the offered salary will be over $125,000, the appropriate regional director also needs to approve the salary before HR makes the offer. How can the system be configured to automate the routing of the approval request to the correct regional director? a. Create a lookup field on the user record to store the name of the appropriate regional director. b. Implement territory management and assign the hiring manager and the regional director to the same territory. c. Create a hierarchical relationship field on the user record to store the name of the appropriate regional director. d. Assign the regional director to a role that is above the hiring manager in the role hierarchy.

C - confirmed Notes: An administrator should create a hierarchical relationship field on the user record to store the name of the appropriate regional director.

AW Computing requires all opportunities greater than $500,000 to be approved by the CFO before the opportunities can be closed. The CFO travels frequently and uses only an iPad for office communications. All employees at the company are Chatter users. What can an administrator do to enable the CFO to easily approve or reject these opportunities? (choose 2) a. Enable email approval response. b. Enable approval history reports. c. Enable email logs for approval processes. d. Enable approvals in Chatter.

A and D - confirmed Notes: An administrator can enable email approval response and Chatter Approvals to allow the CFO to easily approve or reject these opportunities.

An administrator has been asked to delete all approval processes that are no longer needed by management. What would prevent the administrator from completing this request? (choose 2) a. The process is set as active. b. The process has records associated with it. c. The process is not in a locked status. d. The process is tied to email alerts or field updates.

A and B - confirmed Notes: An administrator cannot delete an approval process that is active or has records associated with it.

XWhen building a flow, which element is used to branch based on user input? a. Loop b. Decision c. Assignment d. Wait

B - confirmed Notes: When building a flow, the Decision element is used to branch based on user input.

XWhen building a flow, which element is used to make changes to data in Salesforce? (choose 2) a. Record Create b. Assignment c. Record Update d. Dynamic Choice

A and C - confirmed Notes: When building a flow, the Record Create, Record Update, and Record Delete elements can be used to make changes to data in Salesforce.

XHow many versions of a flow can be active at one time? a. 50 b. 10 c. 5 d. 1

D - confirmed Notes: You can have up to 50 versions of a flow. Only one version of the flow can be active at a time.

At AW Computing, users sometimes delete lead records accidentally. When these records are restored from the recycle bin, the management team wants an email to be sent to notify the lead owner that the record was undeleted. How can an administrator meet this requirement? a. Create a workflow email alert. b. Create a workflow outbound message. c. Create a process that sends an email. d. Have a developer write an Apex trigger.

D - confirmed Notes: Workflow rules and processes cannot be used to meet this requirement, because they only execute when a record is saved. In this example, the email needs to be sent when a record is undeleted. To meet this requirement, a developer must write an Apex trigger that uses the "after undelete" trigger event.

At AW Computing, the employee referral web page allows employees to submit a candidate for a position. The web page uses a specific color scheme and presentation of the information. The recruiting team wants the list views from the Candidates tab to match the look and feel of the employee referral web page. How can an administrator meet this requirement? a. Have a developer write an Apex trigger. b. Have a developer create a Visualforce page. c. Modify the page layout of the Candidate object. d. Modify the search layout for the Candidates tab.

B - confirmed Notes: Search layouts only allow you to change which fields display in list views. They do not allow you to change the color scheme or presentation of the information. A developer must create a Visualforce page for the Candidates tab to match the look and feel of the employee referral web page.

When a user attempts to save a record, which business logic executes before a Workflow Field Update? (choose 2) a. Workflow Email Alert b. Apex Before Trigger c. Custom Validation Rule d. Roll-Up Summary Field

B and C - confirmed Notes: When a user attempts to save a record, business logic executes in this order: System Validation Rules; Apex Before Triggers; Custom Validation Rules; Apex After Triggers; Assignment Rules; Auto-Response Rules; Workflow Field Updates; Workflow Tasks; Workflow Email Alerts; Processes; Escalation Rules; Roll-Up Summary Fields.

Users at AW Computing are reporting that workflows are not working as expected. What tool should the administrator use to investigate this issue? a. Setup audit trail b. Scheduled jobs c. Workflow log d. Debug log

D - confirmed Notes: An administrator should use debug logs to investigate issues with assignment rules, escalation rules, workflow rules, processes, approval processes, flows, and validation rules.

Which of these is not a valid report type? A. Detailed B. Tabular C. Summary D. Matrix

What is true about a junction object? A. A standard object that has two Master-Detail relationships B. A custom object that has one Master-Detail relationship C. A custom object that has two Master-Detail relationships D. A standard object that has one Master-Detail relationship

What are required pieces of a validation rule? (Choose 3) ``` A. Condition Formula B. Error Message C. Return Value D. Description E. Rule Name ```

A, B, and E

How many components can a Dashboard have?

XBefore code can be deployed in production, what percentage of test coverage must be achieved?

75%

Select the data types that are supported by formula fields. (Choose 3) ``` A. E-mail B. Percent C. Text D. Phone E. Currency ```

B, C, and E

What is the name for an object that enables a many-to-many relationship between two other objects? ``` A. Parent Object B. Schema Object C. Child Object D. Junction Object E. Connector Object ```

If a child record in a master detail relationship is deleted, the parent is deleted. True or False?

False

How can you make a field mandatory? (Choose 3) A. Create a validation rule for the field B. Check the required field box for the field on the record type C. Check the required field box on the field definition D. Create a Workflow Rule E. Check the required field box on the page layout.

A, C, and E

XTo create a new VisualForce page HelloWorld in development mode, which URL should be appended to the server address? A. /apex/HelloWorld B. /vf/HelloWorld C. /HelloWorld D. /home/HelloWorld

What is true about Master-Detail relationships? (Choose 2) A. When the parent record is deleted, all child records will be deleted B. You have to expose the master-detail field on the child object page layout C. You cannot delete a child object D. You can have a child record without the parent record

A and B

A field designated as required, is only required when it is added to a user’s page layout. True or False

False

XWhat are the three different custom tabs you can create? (Choose 3) ``` A. Standard Object Tab B. Web Tab C. APEX Tab D. Visualforce Tab E. Custom Object Tab ```

B, D, and E

XHow many fields can a custom object have? A. 100 B. 250 C. 1000 D. 500

You use an IF statement in a formula field. True or False

True

What type of data cannot be imported using the import wizard? A. Leads B. Accounts and Contacts C. Users D. Custom Objects

Standard picklist fields can be controlling or dependent. True or False

False

What is the difference between Object Specific Quick Action and Global Quick Action?

object specific - auto associated with related records global - have no automatic relationship with any other record

When you create a new custom object, what are the org wide defaults set to by default? A. Private B. Public Read Only C. Public Read Write

XWhat are force.com sites?

Publicly accessible website that can include data and content from a Salesforce organization

XWhat is Apex?

Apex is Salesforce's proprietary object oriented programming language. Apex enables developers to add business logic to most system events, including button clicks, related record updates, and Visualforce pages. Apex code can be initiated by Web service requests and from triggers on objects.

What is Visualforce?

Visualforce is a tag based markup language (similar to HTML) used to customize the user interface.

Which type of custom field can be made universally required? A. Formula B. Lookup C. E-mail D. URL

How many master relationships can be there per detail object? A. 1 B. 2 C. 3 D. 4

B - confirmed https://help.salesforce.com/HTViewHelpDoc?id=relationships_considerations.htm

How many lookup relationships can be there per child? A. 10 B. 20 C. 15 D. 25

Which of the following is NOT a step in creating a junction object? A. Creating the custom object to serve as the junction object between the two master objects B. Creating two Master-Detail relationships C. Customizing the related lists on the page layouts of the two master objects D. Creating two lookup relationships

Using a formula field how would a developer calculate the number of days since a record has been created? The CreatedDate field is a DateTime type field. A. TODAY() – DATEVALUE(CreatedDate) B. NOW() – DATEVALUE(CreatedDate) C. TODAY() – CreatedDate D. CreatedDate – TODAY()

3. What is true about a Master-Detail relationship? (Choose 2) A. When the parent record has been deleted, all the child records will be deleted B. You can have a child record without the parent record C. You have to expose the master lookup field on the child detail page layout D. You cannot delete a child record

A and C

XWhich is true about social accounts? A. You can use social accounts data even when you are not logged into the social account. B. You need a personal social account in order to see social account data C. You can use social accounts to import data into salesforce D. connection to social account is established thru a company wide “named principal”

XYou want to use an External Data Object Table from Heroku carrying Product Category information. The data need to be included in Salesforce and searchable. What do you have to do before you can use the connection (Choose 2): A. Press “validate and sync” B. Choose “include in Salesforce searches” option C. Choose “include as index field” D. URL / choose the URL (?)

A and B

XPerson Accounts (Choose 2): A. Use space in both account and contacts table B. Have the same icon as Business accounts C. Can only be merged with other person accounts D. Are enabled by default E. Are enabled via feature license

A and C - confirmed

Universal containers wants to rollout new product bundles with several pricing options. Pricing options include product-price bundles, account specific pricing and more. Which product satisfies the needs? A. Custom Appexchange-app for product-pricing B. Workflow on Opportunity/Opportunity Product C. Formula fields on Opportunity/Opportunity Product D. Lightning process builder

Which components can be added to a lightning app on custom Object? (Choose 3) ``` A. Visualforce B. Standard Lightning component C. Custom lightning component D. Global actions E. Object specific actions on the custom object ```

B, C, and D

Universal containers has a custom object “service” which has a lookup relationship to Account. Universal containers wants to enhance Salesforce1 with an action that allows account managers to enter a new service to an Account while looking at the account. A. Enter a object specific action to Account and put it in the Account Layout B. Enter a object specific action to Service and put it in the Account Layout C. Enter a object specific action to Service and put it in the Service Layout D. Enter a object specific action to Account and put it in the Service Layout

Universal containers has included its orders as an external data object into Salesforce. You want to create a relationship between Accounts and the Orders object (one-to-many relationship) leveraging a key field for account which is on both external object and Account. Which relationship do you create? ``` A. Lookup Relationship B. Master Detail Relationship C. Hierarchical Relationship D. External Lookup Relationship E. Indirect Lookup Relationship ```

Universal containers has a custom object that has a many to many relationship with opportunityLineItem carrying price and amount information. In order to compute total amounts and total prices per Opportunity using Rollup summary fields, what field type will you use? A. Junction B. Master-Detail C. Lookup D. Crossobject

Universal Container wants to store an area code and wants to be able to search for it in searches. Which are possible fields to store the data? (Choose 2) A. Text B. Phone C. Email D. Multi Picklist

A and B

Universal Container want to store an area code and wants to be able to search for it in applications (apex). Which are possible fields to store the data? (Choose 2) ``` A. Text B. Phone C. Email D. Multi Picklist E. Number ```

A and E

Which of the following are true about unmanaged packages? (Choose 2) A. Components of unmanaged packages can be edited B. Unmanaged packages can be upgraded C. Unmanaged packages have a namespace prefix D. Unmanaged packages don’t have a version number E. Tests are executed during deployment

A and E

XUniversal Containers is using assignment rules to distribute cases to regional teams. Which of the following are true? A. It is possible to have multiple active assignment rules B. Cases may be assigned to public groups (if configured) C. Cases may be assigned to queues (if configured) D. A workflow field update can be used instead

Field type conversion. Which of the following are true? (Choose 2) A. Data can be lost when converting from simple picklist to multi picklist B. Data can be lost when converting from autonumber to text C. Data can be lost when converting from number to currency (assuming that field lengths are identical) D. Information can be lost when converting from text area (rich) to text area (long)

A and C

XTrue/false: It is allowed to have more than one Case Assignment Rule active?

False

Where can a Standard Lightning Component be placed in the Lightning App Builder tool? A. Canvas B. Console Layout C. Mini Page Layout D. Mobile Card

A - confirmed

Universal Container's app builder needs to display an account's rating on all contacts related to that account. Which formula is valid in a text formula field on the contact to display the appropriate value? (Choose 2) A. CASE(Account.Rating, Hot, Hot, Warm, Warm, Cold, Cold, Not Rated) B. CASE(Account.Rating, "Hot", "Hot", "Warm", "Warm", "Cold", "Cold", "Not Rated") C. Account.Rating D. Text(Account.Rating)

B and D - confirmed

Universal Containers has limited in-house development resources, but would like to support online payment processing for its products. What is the recommended solution to meet this requirement? A. Configure pricebooks, products, and payment schedules to enable this capability. B. Work with developers to develop custom code for payment processing. C. Configure Outbound Messaging to send a message to an external Payment Gateway. D. Install an AppExchange product to provide Payment Gateway processing.

Universal Containers needs to create a roll-up summary field on a custom object that counts the number of related records on another custom object. What type of field must exist before the roll-up summary can be created, and where should it be located? A. A lookup relationship field on the parent object. B. A lookup relationship field on the child object. C. A master-detail relationship field on the parent object. D. A master-detail relationship field on the child object.

Universal Containers needs to set the record type for a converted lead's Account, Contact, and Opportunity based on the user who is converting the lead. How can this be accomplished? A. Set the default record types for each Profile for Account, Contact, and Opportunity to the desired record type for converted records. B. Set the default record types for each Role for Account, Contact, and Opportunity to the desired record type for converted records. C. Set the master record types for each Profile for Account, Contact, and Opportunity to the desired record type for converted records.

XWhat are the five types of Custom Tabs?

``` custom object tabs web tabs visualforce tabs lightning page tabs lightning component tabs ```

Order of execution

1. V System Validation Rules 2. B All Apex BEFORE Triggers 3. V Custom Validation Rules 4. D Duplicate rules 5. A All Apex AFTER triggers 6. A Assignment Rules (leads/cases) 7. A Auto-Response (leads/cases) 8. W Workflow Rules (In order: Field Updates; Tasks; Email Alerts) 9. P Processes 10. E Escalation Rules (cases) 11. E Entitlement rules 12. P Post-commit logic (Parent Roll-up Summary fields triggers all of the above on the parent object)

Universal Containers is tracking the interviewer's ratings of candidates in Salesforce. They would like to easily link the Candidate record to the Rating record. Only the recruiter and interviewer should have access to the Rating records, whereas all employees of Universal Containers can see the Candidate records. What type of relationship should be created between Candidates and Ratings? A. Master-Detail B. Lookup C. Search D. Hierarchical

Which of the following custom field data types can be made universally required (Field Property)? Select 2 correct answers. A. Picklist B. Number C. Checkbox D. Text

B and D

Recruiters at Universal Containers need to track both the status and stage for job applications. How can an administrator ensure that the status selected determines the values available for the stage? A. Create the stage field as a controlling picklist and the status field as a dependent picklist. B. Create the status field as a controlling picklist and the stage field as a dependent picklist. C. Create a lookup field from the job application object to the interview object. D. Create a multi-select picklist field that includes all status and stage values.

What are the available object relationship types? Select 2 correct answers. A. Search B. Master-Detail C. Lookup D. Complete

B and C

The master-detail relationship field is universally required on the page layout of the detail record. True or False

True

An application references related objects, business logic components, and tabs. True or False

False

What items can be customized on a page layout? Select 2 correct answers. A. Color of fields B. Chatter Feed C. Fields Displayed D. Order and location of fields

C and D

If a custom field is added to a page layout, it must be added to the mobile configuration to be available in Salesforce1. True or False

False

What are the two quick action types that can be created? Select 2 correct answers. A. Default B. Object-specific C. Record-specific D. Global

B and D

What are the available types of custom tabs? Select 2 correct answers. A. Cross-object B. Custom Object C. Visualforce D. Connected Object

B and C

What changes on the record detail page if Chatter feed tracking is enabled on the object? A. The record's Chatter feed displays B. The object's Chatter feed displays C. A Chatter related list becomes available D. Websites can now be added to the page layout

When is the value on a Roll-up Summary field calculated? A. When any of the detail records in the Master-Detail relationship referenced in the Roll-up Summary field are saved. B. Any time the record with the Roll-up Summary field is viewed. C. Any time the record with the Roll-up Summary field is saved. D. On a schedule, once every 24 hours.

What type of field can be used to display information from a related parent object record? A. Text Area B. Dependant Picklist C. Cross-object formula D. Encrypted Text

Roll-up summary fields can be used with custom objects in a Lookup relationship. True or False

False

Formula fields may reference other formula fields. True or False

True

What is determined by the user's profile? Select 2 correct answers. A. Which tabs and apps are visible in the user interface. B. Which currencies are available to users. C. What users can do with records of a particular object. D. Which specific records users can view and edit.

A and C

Universal Containers wants recruiters to view, create, and edit positions. However, they do not want recruiters to delete positions in the organization. How can this requirement be met? A. Assign the Standard User profile to recruiters. B. Assign the Read Only profile to recruiters. C. Create a custom profile that has the View All permission enabled for the Position object and assign the custom profile to recruiters. D. Create a custom profile that has the Delete permission disabled for the Positions object and assign the custom profile to recruiters.

The Human resources team at Universal Containers wants to track additional information on the review record for interviews that evaluated the candidates technical knowledge. This additional information is not needed for non-technical reviews. How can an administrator meet this requirement? A. Change the field-level security for the review General Fit field to display the picklist values for either technical or general reviews. B. Create one page layout that has the fields for technical reviews and another page layout that only have the fields needed for general reviews. C. Create a record type and page layout for technical reviews and another record type and page layout for general reviews. D. Adjust field level security to prevent users from entering technical information into the wrong fields.

Universal Containers has two summer interns helping input position information for all types of jobs. They need a simplified view of positions with only the required fields and no related lists. How can this be accomplished? A. Create a new record type and assign it to the interns profile. B. Create a specific page layout, assign it to a permission set, and assign that permission set to the two interns. C. Create a specific page layout and assign it to the profile the interns are assigned. D. Create a new record type, assign it to a permission set, and assign that permission set to the two interns.

What settings can be set via a permission set? Select 2 correct answers. A. Approval Processes B. Visualforce Page Access C. Picklist Items D. Object permissions

B and D

What do Record Types control? Select 2 correct answers. A. Which page layout to use. B. Which records a user may view. C. Which fields a user may view. D. Which options are available in a picklist.

A and D

What feature sets the default level of access users have to records they do not own, in each object? A. Sharing rules B. Organization-wide defaults C. Role hierarchy D. Manual Sharing

At Universal Containers, the organization-wide default for Candidates is set to Private. The audit team needs to see all the candidates that are located in California. How can a developer meet this requirement? A. Create an ownership-based sharing rule for Candidates that gives read/write access to a role. B. Change the organization-wide default for Candidates to Public Read/Write. C. Create a criteria-based sharing rule for Candidates that gives read access to a public group. D. Create a new product auditor role in the role hierarchy which is above the VP of Human Resources role.

At Universal Containers, the executive assistant needs the ability to view, edit, and transfer ownership of all records. However, she should not be able to delete any records. Which two steps should the developer take to meet this requirement? Select 2 correct answers. A. Create a sharing rule for each object that gives Read/Write access for all records to the executive assistant. B. Change the organization-wide default for all objects to Public Read Only. C. Assign the executive assistant to the highest role in the role hierarchy. D. Create a custom profile with the Delete object permission disabled for all objects and assign this profile to the executive assistant.

C and D

Universal Containers wants new candidates processed as quickly as possible by any available recruiters. What feature can be used to facilitate this process? A. Create a queue for all recruiters and assign all new candidate records to that queue. B. Create a public group for all the recruiters and assign all new candidates records to that group. C. Assign all recruiters to the same role in the role hierarchy. D. Create a new profile for the recruiters and assign all new candidates to a user assigned to that profile.

A user with the Profile permission "Modify All" enabled on the Candidate object will be able to transfer ownership of any Candidate record. True or False

True

What does field-level security control? A. Which fields are automatically generated by the system. B. Which fields users can view and edit based on their profile. C. Which fields are required in the user interface. D. Which fields are encrypted to users based on their profile.

What is the default Org Wide Default of a custom object? A. Open B. Private C. Public Read D. Public Read/Write

At Universal Containers only the recruiters and human resource team members should be able to view the Candidate records. What should the org wide defaults of the Candidate object be set to? A. Private B. Public C. Secure D. Limited

Universal Containers wants all users to be able to see the Position records, but only the recruiters should be able see the Pay Grade. What feature can be used to accomplish this? A. Record Types B. Field Level Security C. Page Layouts D. Organization-Wide Defaults

What happens when a user attempts to save a record, and the formula defined by a custom validation rule evaluates to true for that record? Select 2 correct answers. A. The validation failure is logged on the field history tracking related list. B. The error message defined in the validation rule displays on the record. C. The record will not save. D. The user receives an email with the reason the validation rule failed.

B and C

When are validation rules evaluated? Select 2 correct answers. A. When a new record is created. B. When a record is modified. C. When a record is created using Quick Create D. When a validation rule is activated

A and B

When a Validation Rule returns false, the record will not be saved to the database. True or False

False

Where can a validation rule error message be set to display? A. Bottom of Page B. Next to specified field C. Pop up window D. Top of Page

B and D

What options are available when setting the evaluation criteria for a workflow rule? Select 2 correct answers. A. Created, and any time it's edited to no longer meet criteria B. Created C. Created, and any time it's edited to subsequently meet criteria D. Deleted

B and C

When a workflow rule that has time-dependent actions is triggered, where can a developer view and manage any pending actions? A. In the time-dependent workflow queue B. On the workflow rule that was triggered C. On the record that triggered the workflow rule D. In the debug logs

Universal Containers wants the position record owner to be notified when the position is closed. How can an administrator accomplish this? Select 2 correct answers. A. Create a process to send an email alert to the position owner. B. Create a workflow rule to send an email alert to the position owner. C. Create an escalation rule to notify the position owner. D. Create an auto-response rule to send an email alert to the position owner.

A and B

Once a position has been filled, the information about the Position should be sent to the company's payroll system. To accomplish this, a developer would use: A. Workflow rule with time dependent action B. Workflow Rule that sends an Outbound Message C. Workflow Rule that triggers an email alert D. Workflow Rule that triggers a field update

What steps must be defined as part of an approval process? Select 2 correct answers. A. Entry Criteria B. Approval Chatter template C. Final Approval Actions D. Location of Approval History list

A and C

A developer can change the order of the steps in an active approval process. True or False

False

``` Which components are defined during the creation of an approval process? Select 2 correct answers. A. Final Approval Actions B. Approval Mechanisms C. Error Actions D. Recall Actions ```

A and D

How can a user receive an approval request? Select 2 correct answers. A. Salesforce1 Notification B. SMS Message C. Private Message in Salesforce D. Email Message

A and D

What should a developer consider before importing a set of records into Salesforce? Select 2 correct answers. A. If the owner field is left blank, the record owner will default to the user performing the import. B. If the value of a field doesn't meet the data validation criteria, the field will be left blank. C. If a universally required field is left blank, the record will not be imported. D. If the currency field is left blank, the value will default to the personal currency of the record owner.

A and C

B and C

What are the benefits of using the Data Import Wizard to import data into Salesforce? Select 2 correct answers. A. Import greater than 50,000 records. B. Choose whether or not to trigger workflow rules. C. Match on Name, Email or Salesforce ID to prevent duplicate records. D. Load data for all standard and custom objects.

B and C

Why would a user choose data loader instead of the Data Import Wizard? Select 2 correct answers. A. Choose whether or not to run data validation rules. B. Export or delete data. C. Import lead records and prevent duplicate records. D. Save field mappings for later use.

B and D

Which field property allows you to identify the record when performing an upsert? A. Required B. Unique C. External ID D. Singular

What can you do with a Visualforce Controller? Select 2 correct answers. A. Associate the Visualforce Page with a Page Layout. B. Provide a set of actions that can be performed. C. Determine who has access to the Visualforce Page. D. Associate the Visualforce Page with a specific object.

B and D

``` The recruiters at Universal Containers have requested that the candidate list view match the look and feel of the employee referral web page. What can be used to accomplish this? A. Page Layouts B. Visualforce C. Record Types D. Publisher Actions ```

Once a user has the “Customize Application” permission, how do you enable the inline editor? A. Check Inline Editor for the page in Setup | Develop | Pages. B. Check Development Mode in personal settings. C. Assign a user the Developer permission set. D. Launch the Developer Console.

Which is correctly referencing a field on the Force.com custom object Position__c? A. {!Position__c.Status__c} B. [!Position__c.Status__c] C. {&Position__c.Status__c} D. [&Position__c.Status__c]

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