1 Flashcards
1
Q
It can provide guidelines for areas in which the government and the private sectors have little or experience on how to develop
A
Tourism plan and development
2
Q
Means to attain environmental conservation objectives through the development of tourist attractions, facilities and infrastructure
A
Responsible Tourism plan
3
Q
Means to achieve cultural conversation objectives and produce sociocultural benefits
A
Careful tourism plan
4
Q
Process of setting goals, selecting alternative courses of action to achieve those goals, implementing the chosen alternative and evaluating the choices to find out if it is successful.
A
Planning
5
Q
Tourism Planning Approaches and Techniques
A
Systems Approach Integrated Approach Comprehensive Approach Environmental and Sustainable Approach Systematic Approac Implementable Approach Community Approach
6
Q
Requires that adequate information about the system is available to understand and analyze it. Computer technology is needed in this data
A
Systems Approach
7
Q
All aspects of tourism development are analyzed and planned on a broad scope
A
Comprehensive approach
8
Q
Tourism is planned and developed as an integrated system within itself and integrated into overall plan and development pattern of the area
A
Integrated Approach
9
Q
Tourism is planned, developed and managed in such a way that the natural and cultural resources are not used up so that they are available for continuous and permanent use in the future. Carrying capacity analysis is an important technique
A
Environmental and Sustainable Approach
10
Q
Planning is for the residents of the area. The local residents should be given the opportunity to participate in the planning of their community’s future development and express their opinion on the type of community they want to live in
A
Community Approach
11
Q
Tourism plan, policies, and recommendations are expressed in a practical and achievable manner
A
Implementable Approach
12
Q
Tourism planning is based on an orderly arrangement of activities
A
Systematic Approach
13
Q
International Planning
A
WTO ICAO IATA PATA CTO TCSP SCOT ASEAN TCU SADCC OECD
14
Q
The main international organization which has been appointed by the UN as the agency which enforces tourism related projects sponsored by the UN
A
WTO
15
Q
WTO
A
World Tourism Organization
16
Q
ICAO
A
International Civil Aviation Organization
17
Q
PATA
A
Pacific Asia Travel Association
18
Q
CTO
A
Caribbean Tourism Organization
19
Q
TCSP
A
Tourism Council of the South Pacific
20
Q
SCOT
A
Sub-Committee on Tourism
21
Q
ASEAN
A
Association of the Southeast Asia Nations
22
Q
TCU
A
Tourism Coordination Unit
23
Q
SADCC
A
Southeast Africa Development Coordination Conference (SADCC)
24
Q
OECD
A
Tourism Committee of the Organization for the Economic Cooperation and Development
25
Types of Tourism Planning
Facility Site Planning
Land Use Planning
Facility design
Special Studies
26
Tourist development areas selected as tourist resort, resort towns, tourist attractions, and urban tourism impose this level of planning which is more detailed and shows the specific areas for hotels and other types of accommodation, retail shops, recreation parks, roads, walkways, airport, railway line and station, water supply, electric power,sewafe
Land use planning
27
Planning for individual buildings such as hotels, commercial centers and visitor facilities
Facility Site Planning
28
Designs for landscaping, architecture, infrastructure, and engineering must be prepared for resorts, hotels, restaurants, attractions
Facility Design
29
These studies pertain to environmental, soci-cultural, economic and health and youth tourism; impact and marketing analysis and promotion programs
Special Studies
30
10 step project structure for tourism planning and development:
1. Acquire Understanding
2. Preliminary Position Statement
3. Commitment for Tourism Study
4. Market and Resource Analysis
5. Conceptual Planning
6. Plan Approval
7. Master pLanning
8. Final Commitment
9. Staged Implementation Program
10. Evaluation and Direction
31
The first step in tourism planning
Education
32
TMCs/travel agents who expand their product range by setting up a tour operations department
Tour Operators
33
This department is tasked to assemble various travel components into a tour package, and sell the resulting package as one product
Tour Operator
34
PHILTOA
Philippine Tour Operators Association
35
Acts as an intermediary between the suppliers of travel services between the suppliers of the travel services and the traveling public
Tour operators
36
It contracts transportation services for access, accommodation establishments for lodging and meals, entities that provide attractions and activities and tour guides
Tour Operators
37
Contracts the separate travel components and combines these into a single tour package
Tour Operator
38
Space or services ready for sale, reservations or commitment to a customer, at the tine of inquiry or need
Availability
39
A service or product provided free of charge
Complimentary
40
An address or number where a passenger can be reached prior to departure
Contact Details
41
A scheduled air service identified by an airline code and flight number
Flight
42
Number of flights between two specified points on a specific period of time
Flight Frequency
43
A travel entity that operates tour packages to foreign countries for the residents of a country
Foreign Tour Operator
44
Allows tour operators to confirm a specified number of rooms within a specified period, without referring to the principal for confirmation
Free Sale
45
A tour meal base which includes breakfast, lunch, and dinner but not necessarily in the place of lodging (Full Pension or American Plan)
full-board
46
Indicates there are more than 10-15 travelers in a pre-paid tour package specific components and value
GIT (Group Inclusive Tour)
46
An airline fare applicable only to GIT
GIT Fare
47
Also known as GV fare or tour base fare
GIT Fare
48
A tour package classification that comprises only transfers and sightseeing tours at a destination
Ground Arrangements
49
To apply for check-in at an airline's counter without reservations for a chance boarding
Go-show
50
A client's indicated number of persons to be served and paid for even if the actual number is below the number given to the supplier
Guaranteed
51
Reservations secured by a client's agreement to pay whether it's used or not
Guaranteed Reservation
52
A Guaranteed tour departure, unless cancelled before an established cut-off date
Guaranteed Tour
53
A sightseeing tour conducted by a tour guide
Guided Tour
54
A tour meal base which include breakfast and either lunch or dinner. (Semi-Pension or Modified American Plan)
Half-Board
55
The per person rate of a twin or double room to be occupied by two persons
Half-Twin rate
56
Personal effect carried by passenger inside the craft's cabin
Hand-Carried Baggage
57
The time of the year at any given destination, when traffic and rates are at highest/lowesr
High/Low Season
58
A maximum/minimum rate charged when a demand is heaviest/lightest
High/Low Season Rate
59
An entity that packages and operates tour packages within a country for residents of another country
Inbound Tour Operator
60
A trip organized by a corporate sponsor to encourage the participants to increase sales productions
Incentive Tour
61
Charges for personal services rendered that are not included in the arrangements made by the tour operator or travel agent
Incidental Charges
62
A tour package classification consisting of transportation to/from a destination, transfers, sightseeing tours, accommodations and specified meals
Inclusive Tours
63
Tour packaging consisting of roundtrip transportation transfers, sightseeing tours, accommodations, specified meals and the service of a tour escort
Inclusive Escorted Tour
64
The movement of tourists between and among different countries
International Tourism
65
A person who translates orally for persons conversing in different lanuguages
Interpreter
66
A schedule of sites and activities arranged in a chronological order
Itinerary
67
A schedule of travel activities presented in an accurate and descriptive manner primarily for marketing purposes
Itinerary-Descriptive
68
A vague schedule of travel activities presented as an outline for planning purposes
Itinerary-Skeletal
69
Extra flights at extra costs
Add-ons
70
you cannot go back from when you came
Backtracking
71
Penalties involved if you cancel your ticket
Cancellation
72
Refers to the name of the airline you are travelling on
Carrier
73
Penalties involved if you change your ticket
Changes
74
Age range from 2 to 11 years old
Child Fare
75
Letter used to book your flight reservation
Class
76
A flight operated by another airline
Codeshare
77
Permitted add on fares allowed to be used with the fare you are on
Combination
78
Rules pertaining to this airfare
Conditions
79
The final stopping place before turning around to come home
Destination
80
Dep
Departure
81
ETA
Estimated time of arrival
82
ETD
Estimated Time of Departure
83
Ex-SIN
Departure from Singapore
84
Electronic ticket, full payments must be made before it can be issued
E-tickets
85
The name/code of the fare type you are travelling on
Farebasis
86
Fares
The cost of the airfare
87
No accumulation of air miles from airline frequent flyer program
FFP No Mileage
88
The shortest and longest times you can stay at your destination
Minimum stay / Maximum stay
89
MPM
Maximum permitted mileage-the maximum distance you can fly in air miles
90
N/A
Non admissible
91
The airline you can fly
Nominated Carrier
92
No changing of airlines / carriers
Non-endor or Non-endorsable
93
No refund value
Non-refun or Non-refundable
94
No changing of destinations
Non-rerte or Non-reroutable
95
FOP
Form of Payment
96
Minimum of 2 passengers to travel together. Must depart and return together
GV 2
97
Infant Child up to 23 months at time of the flight departure
Inbound Return Sector
98
Transfer from one airline to a different airline
Interline Transfer
99
ISIC Card
International identity Student Card
100
An overseas flight of some distance
Longhaul
101
The amount of miles permitted to be flown on an airfare
Mileage
102
Passenger no show on departure date
No Show
103
No return date set
Open-Dated
104
Fly into one city and out of another city at no penalty
Open Jaw
105
Point you start from
Origin
106
Outgoing Sector / Flight from Singapore or point of origin
Outbound
107
OW
One way journey
108
Pax
Passenger
109
PNR
Passenger name reference - used for computer reservations / Booking reference number
110
Ticket collect from country of departure, payment
PTA or Prepaid ticket Advice
111
Changes requiring a new ticket to be issued
Reissue
112
Changes to flight routing
Rerouting
113
RT Fares
Return journey fares
114
IYTC
International Youth Travel Card
115
Different times of the year for travel have different fares
Season
116
Return trip from a city on your journey
Sidetrip
117
To advise airline upon initial booking
On request basis only
118
Extra costs involved
Surcharges
119
You make your own way between two points
Surface Sector
120
TCP
Traveling together
121
Stopover and change plane
Transit
122
TTL
Ticketing Time Limit, Ticketing deadline
123
The furthest point on your return journey
Turnaround point
124
How long a ticket is valid e.g. the minimum and maximum times you can be away
Validity
125
V.V.
Vice versa
126
The flight is full you are waiting for a cancellation to be confirmed
Waitlist
127
W2A
With 2 adults
128
1 year ticket
YRT
129
When you leave the airport for more than 24 hours / Break journey in that country
Stopover
130
A tour package that composes of transfers, sightseeing tours and accommodations and specified meals at a destination
Land Arrangements
131
A travel entity that operates sightseeing tour packages within a given locality for both foreign and domestic visitors
Local Tour Operator
132
All articles, effects and personal property of a passenger necessary for his comfort and convenience in connection with a trip
Luggage
133
Oversees office and field sidwe
Tours Department Manager
134
A person who supervises the operations of a tours department of a TMC
Manager for Tours
135
A person who supervises the operations of the travel department of TMS
Manager for Travel
136
Geographical area or socio-economic denomination whose members have disposable time and money to travel outside their place of residence for leisure and other purposes
Market
137
MPD
Multi Purpose Document airline document used to request specific services from a supplier for the person named in a document
138
A fee collected for a reservation that is not cancelled nor fulfilled
No-show charge
139
A transportation service, supplemental to their scheduled service. Also to identify chartered service
Non-Scheduled
140
A flight between two points with no stopover in between
Non-stop flights
141
Cities or countries not on the route of a carrier
Off-line
142
To remove a passenger or freight already boarded for whatever reason
Off-load
143
A large highway passenger vehicle that provides transportation and sightseeing tour services for passengers traveling as a group or on a tour package
Tourist Bus
144
A geographical area or site with facilities that is visited by travelers because of attractions or facilities
Tourist Destination
145
A client who comes to a supplier without prior reservations or arrangements
Walk-in
146
A supplier's list of customers who seek space on a date that is sold out
Waiting List
147
A permit issued by a government allowing nationals of another country to visit
Visa
148
To provide a product or service of higher value than what was paid for
Upgrade
149
A person employed by or affiliated with a licensed TMC who solicits business from travelers for a fee or commission
Travel Representative
150
A person who makes travel arrangements such as passage, accommodations, tours and activities
Travel Manager
151
A commercial establishment where a prospective traveler can secure information, expert advice and make arrangements to travel by air, sea or land to any part of he world
Travel Management Company
152
Movement of passengers post and freight from an origin point to one or more destinations points by airm, sea or land
Destinations
153
Tourism Occasions that provide opportunities to display travel and tour products both to theindustry and the general market
Trade show/Events
154
Service providers at a establishment such as accommodations establishements, recreational entities and transportation facilities catering to visitors needs
Tourist Facilities
155
A small highway passenger which provides for an individual passenger or a couple
Tourist Car
156
Key Players of Tours Department Manager
| Tour Escort
OPERATIONS SUPERVISOR (Quotations, Reservations, Messenger)
FIELD SUPERVISOR (Tour Coordinator, Courier)
157
Conceptualize plans and develop tour packages
Tour Operator
158
Stages of Destination Development
Inception
Growth
Maturity
Decline
159
Discovery
Inception
160
Local response and initiative
Growth
161
Institutionalization
Maturity
162
Saturation and Alienation
Decline
163
Tour Operations Cycle
```
Planning
Contracting
Costing
Quotations and Tariff
Reservations
Field Operations
Accounting
Evaluation
```
164
Preparation and implementation of all activities within an itinerary, within a given time frame, estimated costs in order to meed the expectations of the paying client
Tour Operations
165
Negotiates with suppliers of travel agencies
Tour Operator
166
Classification of Tour Operators
LTO
DTO
ITO
OTO
167
Transportation to and from destination gateway to the place of lodging v.v.
Transfers
168
Classification of Tour Packages
Ad HOc
| Regukar
169
Number of days and nights included in the package
Duration
170
+
FOC Free of Charge
171
air, sea and land type of equipment
Mode of Transportation
172
Number of meals per day
Meal Plan
173
Operated mornings or afternoons w/ snack
Half-day Sightseeing
174
8-10 hours with lunch
Full day sightseeing
175
Operated after 6 pm w/ dinner and drink
Evening tours
176
Not included in tour package which client pays extra
Optional
177
AEC
ASEAN Economic Community
178
Bangkok, Thailand hosted on 8 August 1967 the Heads of State/Government of __, who established ASEAN through
```
Singapore
Thailand
Indonesia
Malaysia
Philippines
```
179
Other 5 members
```
Brunei
Vietnam
Laos
Myanmar
Cambodia
```
180
This Community, as embodied in the document Bali Concord II, is comprised of three pillars:
Political-Security Community
Economic Community
Socio-cultural Community
181
ARF
ASEAN Regional Forum
182
EAS
East Asia Summit
183
ADMM
ASEAN Defense Minister Meeting
