1: Rights of Service Users

Question 1

Give examples of Health Care Settings

Answer 1

Nursing Home, Dentist, Private Clinic, Hospital, Pharmacy, Drug Rehabilitation, Walk-in Centre, STD Clinic

Question 2

Give examples of Social Care Settings

Answer 2

Residential Care Homes, Day-centres, Food Banks, Homeless Shelters, Council Offices, Hostels

Question 3

Define: Care setting

Answer 3

A place in which care is administered

Question 4

Define: Practitioner

Answer 4

A person actively engaged in a discipline or profession, especially in medicine

Question 5

Define: Principles of Care

Answer 5

Guiding principles that put the interests of the service user at the centre of care

Question 6

Define: Rights

Answer 6

A moral or legal entitlement to have or do something

Question 7

Define: Service user

Answer 7

Anyone who has accessed or is eligible to access health or social care services

Question 8

What is the purpose of the Health Care Sector?

Answer 8

Provides aid to improve the physical health of individuals medically; offers medical support to those with illnesses; monitoring conditions

Question 9

What is the purpose of the Social Care Sector?

Answer 9

Providing aid to improve the quality of social and emotional life, without medicine: offers support with daily living through activities; protects vulnerable people

Question 10

Give 2 different examples of Primary and Secondary Health Care

Answer 10

Primary = GP Surgery, A&E, Trauma
Secondary = Hospital, Specialists, Opticians

Question 11

Give 5 Rights of Individuals

Answer 11

Confidentiality
Choice
Consultation
Equal and Fair Treatment
Protection from Harm and Abuse

Question 12

Misconception about “treating people equally”

Answer 12

Does NOT mean treating people the same, but giving people same access or opportunities despite different needs

Question 13

Misconception about “confidentiality”

Answer 13

Does NOT mean keeping all private information a secret, but sharing information or data on a need-to-know basis (inferred consent)

Question 14

(RIGHTS) Example of Choice in a care setting

Answer 14

An option of meal plan, activities, time of consultation or care plan like antibiotics and treatment

Question 15

(RIGHTS) Example of Confidentiality in a care setting

Answer 15

Not sharing private information with 3rd parties like the staff’s outside friends or family, as well as patient’s friends if he/she has not consented

Question 16

(RIGHTS) Example of Consultation in a care setting

Answer 16

Being given all the effects, benefits, consequences and further treatment before and after a surgery to make an informed decision; reassurance

Question 17

(RIGHTS) Example of Equal and Fair Treatment in a care setting

Answer 17

Having accessible entrances/exits for wheelchair use, wheelchair use toilets or toilets with handles for elderly and disabled

Question 18

(RIGHTS) Example of Protection from Harm and Abuse in a care setting

Answer 18

Taking safety measures like reinforcing hospital bed railings, administering correct and not expired medicine, or regularly checking electronics

Question 19

How would it impact service users if ‘Choice’ is met?

Answer 19

Empowered, included, valued respected

Question 20

How would it impact service users if ‘Confidentiality’ is met?

Answer 20

Safe, protected, high trust in the practitioners and system

Question 21

How would it impact service users if ‘Consultation’ is met?

Answer 21

Empowered, valued, have high self-esteem

Question 22

How would it impact service users if ‘Equal and Fair Treatment’ is met?

Answer 22

Included, have high self-esteem, valued, safe

Question 23

How would it impact service users if ‘Protection from Harm and Abuse’ is met?

Answer 23

Safe, protected, high trust in practitioners and system

Question 24

Define: Equality

Answer 24

Each individual is given the same resources, no priority for anyone

Question 25

Define: Equity

Answer 25

Individuals receive resources based on their circumstances and might have priority or more measures taken for same access

Question 26

What are the benefits of maintaining service users’ rights? [4 items]

Answer 26

Trust
High self-esteem
Empowerment
Needs are met

Question 27

Define: Empowerment

Answer 27

The process of becoming stronger and more confident in controlling one’s life and claiming one’s rights

Question 28

Define: High Self-esteem

Answer 28

The degree to which the qualities and characteristics contained in one’s self-concept are perceived to be positive

Question 29

Define: Needs being met

Answer 29

Specialised care which is given after consideration of the individual’s circumstances and specific requirements to provide fair treatment

Question 30

Define: Trust

Answer 30

The firm belief in the reliability, truth or ability of someone or something

Question 31

Give some benefits of Empowerment

Answer 31

• to develop self-awareness and self-care, and to promote understanding
• to increase trust in practitioners, and independence
• to improve confidence in making decisions and asking for help

Question 32

Give some benefits of High Self-Esteem

Answer 32

• to provide a “can-do” attitude, and to improve mental health
• to increase levels of engagement
• to feel valued and respected

Question 33

Give some benefits of Needs being met

Answer 33

• to provide service users appropriate care and treatment
• to feel like individuals and feel valued/respected

Question 34

Give some benefits of Trust

Answer 34

• to feel valued and safe around trusted individuals
• to improve response to care due to respect