10 Flashcards
Includes the processes necessary to ensure that the information needs of the project and its stakeholders are met through development of artifacts and implementation of activities designed to achieve effective information exchange.
Project Communications Management
The process of developing an appropriate approach and plan for project communication activities based on the information needs of each stakeholder or group, available organizational assets, and the needs of the project.
Plan Communications Management
The process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and the ultimate disposition of project information.
Manage Communications
The process of ensuring the information needs of the project and its stakeholders are met.
Monitor Communications
Either physical or electronic.
Written form
There is often more than one word to express an idea; there can be subtle differences in the meaning of each of these words and phrases.
Choice of words
The 5Cs of written communications:
o Correct grammar and spelling
o Concise expression and elimination of excess words
o Clear purpose and expression directed to the needs of the reader
o Coherent logical flow of ideas
o Controlling flow of words and ideas
Staying engaged with the speaker and summarizing conversations to ensure effective information exchange.
Listening actively
These requirements are defined by combining the type and format of information needed with an analysis of the value of that information.
Communication requirements analysis
It can represent the communication process in its most basic linear form (sender and receiver), in a more interactive form that encompasses the additional element of feedback (sender, receiver, and feedback), or in a more complex model that incorporates the human elements of the sender(s) or receiver(s) and attempts to show the complexity of any communication that involves people.
Communication models
Between two or more parties performing a multidirectional exchange of information in real time. It employs communications artifacts such as meetings, phone calls, instant messaging, some forms of social media, and videoconferencing
Interactive communication
Sent or distributed directly to specific recipients who need to receive the information. This ensures that the information is distributed but does not ensure that it actually reached or was understood by the intended audience.
Push communication
Used for large complex information sets, or for large audiences, and requires the recipients to access content at their own discretion subject to security procedures. These methods include web portals, intranet sites, e-learning, lessons learned databases, or knowledge repositories
Pull communication
A technique used to assess communication styles and identify the preferred communication method, format, and content for planned communication activities.
Communication styles assessment
It’s a component of the project management plan that describes how project communications will be planned, structured, implemented, and monitored for effectiveness.
Communications Management Plan
