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CAPM® in Depth: Certified Associate in Project Management Study Guide for the CAPM® Exam > 10. Project Quality Management > Flashcards

10. Project Quality Management Flashcards

1
Q

What percentage of the exam do the objectives covered in this chapter represent?

A

7 percent

This is equivalent to about 9 questions.

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2
Q

What are the three core elements of quality management?

A
  • Planning quality management
  • Managing quality
  • Controlling quality
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3
Q

What is the core objective of quality management?

A

To ensure that the project will satisfy the needs and requirements for which it was undertaken.

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4
Q

What does the process ‘Plan Quality Management’ involve?

A

Identifying quality requirements and standards relevant to the project.

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5
Q

What is the key activity in the ‘Manage Quality’ process?

A

Develop tests and evaluations.

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6
Q

In the ‘Control Quality’ process, what is the main objective?

A

Verify that the project and its deliverables meet the quality requirements.

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7
Q

What is the definition of ‘quality’ in project management?

A

The degree to which a set of completed characteristics of project deliverables fulfills the project and product requirements.

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8
Q

True or False: Quality management techniques for project quality are dependent on the type of product.

A

False

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9
Q

What does ‘grade’ refer to in quality management?

A

A category assigned to products with the same overall functional use but differing technical characteristics.

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10
Q

What is the difference between precision and accuracy?

A
  • Precision: Spread of different measurements
  • Accuracy: Closeness of measured values to the true value
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11
Q

What is the goal of inspection in quality management?

A

To ensure that errors do not reach the customer.

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12
Q

What does continuous improvement involve?

A

An endless cycle of planning for quality, implementing quality, auditing quality, and re-planning based on lessons learned.

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13
Q

What does customer satisfaction mean in project management?

A

Planned customer requirements are met.

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14
Q

What is meant by ‘management responsibility’ in quality management?

A

The responsibility of management to provide the resources needed for the project team to succeed.

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15
Q

Fill in the blank: The cost of quality (COQ) is defined as the total cost of ______ throughout the product lifecycle.

A

quality-related efforts

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16
Q

What is benchmarking in the context of quality planning?

A

Comparing the practices, products, or services of a project with those of some reference projects.

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17
Q

What are the two main types of costs included in the cost of conformance?

A
  • Prevention costs
  • Appraisal costs
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18
Q

What are the two types of costs associated with nonconformance?

A
  • Internal failures
  • External failures
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19
Q

What is the purpose of cost-benefit analysis in quality planning?

A

To choose the best alternative for implementing quality by balancing cost and benefit.

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20
Q

What is a logical data model used for in quality planning?

A

To explore the relationships between different entities and establish quality requirements.

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21
Q

What is the significance of stakeholder information in quality planning?

A

It helps prioritize quality interests and determine how to perform quality management processes.

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22
Q

What is the Plan-Do-Check-Act cycle?

A

A cycle for continuous quality improvement.

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23
Q

What are the key steps in quality planning?

A

1) Identify key quality metrics
2) Establish quality requirements
3) Understand and estimate the cost of quality for a process
4) Improve the process
5) Identify points where quality defects may occur

These steps are essential for ensuring project success.

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24
Q

What does a Matrix Diagram do?

A

Explores the strength of relationships between different entities by displaying them in a matrix format

It helps in finding key quality metrics important for project success.

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25
Define Logical Data Model.
A visual presentation of relevant data from the organization that does not depend on any specific technology ## Footnote It helps in discovering quality-related logical loopholes such as data integrity.
26
What is Mind Mapping?
A diagrammic technique used to map various ideas around a central concept to expose commonalities and differences ## Footnote It assists in identifying quality requirements, constraints, and relationships.
27
What should Test and Inspection Planning cover?
Tests and inspections that ensure project outcomes meet stakeholders’ needs and expectations, focusing on quality aspects ## Footnote This varies by industry, e.g., field tests in sciences, inspections in manufacturing.
28
What are Flowcharts used for?
To visually display the sequence of steps of a value chain, including decision points and processes ## Footnote They help in understanding costs of quality and identifying points of defects.
29
What is the cost of quality?
Includes failure costs: external failure cost (fixing problems found by customers) and internal failure cost (fixing problems found within the project) ## Footnote Failure to meet requirements can lead to lawsuits and loss of business.
30
What is included in a Quality Management Plan?
Quality-related roles and responsibilities, project and deliverable quality requirements, quality policies and procedures, required resources, quality objectives, and activities for quality management ## Footnote This plan is a component of the overall project management plan.
31
What are Quality Metrics?
Product attributes with information on how quality control will verify quality conformance ## Footnote Examples include defect frequency, failure rate, and cost performance.
32
True or False: Quality Assurance focuses solely on product design.
False ## Footnote Quality management includes both quality assurance and product design.
33
What are two major processes involved in managing quality?
Manage Quality and Control Quality ## Footnote These processes implement the quality plan and examine quality measurements.
34
What is Root-cause Analysis?
A method to identify the root causes of problems by collecting and analyzing information ## Footnote It is used in managing quality to address various defects and risks.
35
What is the purpose of Quality Audits?
To check compliance with policies, processes, and procedures, identify good practices, and assist in improvement ## Footnote Audits can reduce future project costs and increase customer satisfaction.
36
What does Design for X (DfX) refer to?
A set of guidelines for product design aimed at optimizing a specific aspect of design ## Footnote Examples include performance, cost, reliability, and quality.
37
What are the outputs of performing quality management?
Quality reports, test and evaluation documents, and change requests ## Footnote These outputs help ensure quality requirements are met.
38
Fill in the blank: The main input to the Manage Quality process comes from _______.
[quality planning, directing, and quality control] ## Footnote These inputs guide the execution of quality management activities.
39
What is the goal of quality management?
To ensure that the quality requirements are being met and to improve quality where they are not met.
40
What are change requests in quality management?
Requests for corrective actions recommended for defects and bugs, such as rework or repair.
41
What is included in quality reports?
Numerical, qualitative, and graphical material.
42
What is the Manage Quality process?
It identifies quality problems, examines them, makes recommendations, and develops tests and evaluations.
43
What inputs are used in the Control Quality process?
Quality control measurements and work performance data.
44
What is the key word in the Control Quality process?
Verify.
45
What does the Control Quality process involve?
Verifying planned requirements and specifications, measuring completeness and compliance.
46
What are quality control measurements?
Results of the Control Quality activities that are fed back to the Manage Quality process.
47
What is a checklist in quality control?
A structured tool used to verify that a predetermined set of required steps has been performed.
48
What is statistical sampling in quality control?
Randomly selecting a part of the population for study to inspect and measure quality.
49
What is a scatter diagram?
A tool used to show the relationship between two variables.
50
What does a control chart monitor?
It monitors whether a process is stable and if the variance is within acceptable limits.
51
What is a cause and effect diagram?
A diagram used to explore all potential causes that result in a single effect, also known as an Ishikawa or fishbone diagram.
52
What is the purpose of root-cause analysis?
To identify the root causes of defects.
53
What are the outputs of the Control Quality process?
Quality control measurements, verified deliverables, work performance information, and change requests.
54
Fill in the blank: The _______ is used to determine if a process is stable.
Control chart
55
True or False: Testing should only occur at the end of a project.
False
56
What types of inspections can be conducted?
* Reviews * Peer reviews * Audits * Walkthroughs
57
What is meant by verified deliverables?
Deliverables whose correctness and conformity with quality requirements have been verified.
58
Which quality process uses quality metrics?
Manage Quality process.
59
Which quality process generates quality control measurements?
Control Quality process.
60
Which quality process uses quality control measurements?
Manage Quality process.
61
What is a quality checklist?
A tool used to ensure that all required steps in a process have been completed.
62
What are the main output items of the Control Quality process?
Verified deliverables, work performance information, change requests ## Footnote These items are key to assessing project quality and managing quality control.
63
What do quality control measurements represent?
Results of the Control Quality activities fed back to the Manage Quality process ## Footnote They help in making recommendations for corrective and preventive actions.
64
What are verified deliverables?
Deliverables whose correctness and conformity with quality requirements have been verified ## Footnote They are used in the Validate Scope process.
65
What information is included in Work Performance Information?
* List of verified deliverables * Causes of rejections * Status of project requirement fulfillment * Status of quality metrics * Recommendations for corrective actions and process adjustments ## Footnote This document is essential for project tracking and quality assessment.
66
What must be generated if changes need to occur in the Control Quality process?
Change requests ## Footnote These requests must go through the standard process.
67
What is the primary goal of quality planning?
Identify quality requirements and standards for the project ## Footnote Also, specify how to determine if the process and its product satisfy these requirements.
68
What does the Manage Quality process do?
Verifies that the process and its product satisfy quality requirements and standards ## Footnote It incorporates organizational quality policies and procedures.
69
What activities are executed in the Monitor Quality process?
Verify that the project and its deliverables meet quality requirements and conform to quality standards ## Footnote This includes making quality control measurements based on project performance data.
70
What are the three main components of quality management?
* Planning quality * Managing quality * Controlling quality ## Footnote These components work together to ensure project quality.
71
What is a quality-planning technique that involves comparing results of similar activities?
Benchmarking ## Footnote This method helps identify best practices.
72
Which of the following is not an input to the Manage Quality process?
Risk report ## Footnote Inputs typically include quality metrics, quality control measurements, and work performance data.
73
What process involves developing quality tests that incorporate the organization’s quality policies?
Manage Quality ## Footnote This process is crucial for ensuring quality compliance.
74
Quality audits are part of which quality management process?
Manage Quality ## Footnote Audits help ensure adherence to quality standards.
75
What process involves performing self-checks and inspections before formal inspections?
Perform Quality Control ## Footnote This proactive approach helps identify issues early.
76
What tool is used to find real causes of problems by exploring all possible causes?
Ishikawa diagram ## Footnote This tool is essential in quality management for root cause analysis.
77
Which tool is most suitable to examine the results of a process to determine if it is in control?
Control chart ## Footnote Control charts help visualize process stability over time.
78
What approach should you take for a large body of code review with limited resources?
Use statistical sampling ## Footnote This method allows for effective quality assessment without reviewing every line.
79
Which of the following is not an input to controlling quality?
Quality control measurements ## Footnote Inputs generally include project deliverables, work performance measurements, and test documents.
80
Which tools or techniques are not listed in PMBOK for the Perform Quality Control process?
Change control tools ## Footnote PMBOK includes statistical sampling, performance reviews, and fishbone diagrams.
81
What is true about flowcharts in quality management?
They can help in improving processes and identifying points where quality defects may occur ## Footnote Flowcharts are valuable for visualizing process flows.
82
What is not true about mind mapping?
This technique is used in the perform quality assurance process ## Footnote Mind mapping is more commonly associated with brainstorming and idea organization.
83
Who originally defined the plan-do-check-act cycle of quality management?
Deming ## Footnote This cycle is crucial for continuous improvement in quality management.

CAPM® in Depth: Certified Associate in Project Management Study Guide for the CAPM® Exam (14 decks)

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