Chapter 6

Question 1

What is the purchasing mix?

Answer 1

Quality, Quantity, Price and Delivery

Question 2

What are characteristics of services?

Answer 2

Intangible, Inseparable, Variable and ownership

Question 3

Define marketing

Answer 3

management process which identifies, anticipates and satisfies customer needs

Question 4

Why is HR important?

Answer 4

Increase productivity, enhance group learning, reduce staff turnover and encourage initiative

Question 5

What is culture?

Answer 5

collective programming of the mind which distinguishes the members of one category of people from another

Question 6

What are the levels of culture?

Answer 6

First - observable (behaviour, artefacts and attitudes) Second - values and beliefs Third - assumptions

Question 7

Handy gave greek deities to harrisons four types of culture what are they?

Answer 7

Power culture (Zeus) is shaped by one individual, Role culture (Apollo) bureaucratic shaped by rational and rules, Task (Athena) shaped by focus on outputs and results and Existential/Personal (Dionysus) shaped by interests of individuals

Question 8

What type of cultures do robert anthonys classifications fit into?

Answer 8

Strategic - Power, Tactical - Task and Operational - Role.

Question 9

What are the different type of committees?

Answer 9

Executive (govern) Standing (permanent basis) Ad hoc (formed for particular task) Sub comm (relieve parent of some activities) Joint (co ordinate) and Management

Question 10

What are four classes of hofstede model?

Answer 10

Power distance - extent to which unequal distribution of power accepted, Uncertainty avoidance - extent to which order, power and control are accepted ,Individualism/Collectivism - prefer to work individually or collectively and Masculinity/Femininity - extent to which social gender roles distinct