Chapter 15

Question 1

What is a content theory?

Answer 1

Asks what are things that motivate people

Question 2

What is a process theory?

Answer 2

Asks how can people be motivated

Question 3

What is expectancy theory?

Answer 3

strengths of an individual motivation to do something will depend on the extent to which he expects the results of his efforts to contribute to personal needs and goals F=V*E

Question 4

What is Herzbergs 2 factor theory?

Answer 4

Identifies needs to avoid unpleasantness and need for personal growth - suggested hygiene (need to avoid unpleasantness) and motivator (personal growth) factors.

Question 5

What are hygiene factors?

Answer 5

Salary, quality of supervision, interpersonal relations, working conditions, job security, policy and admin

Question 6

What are motivator factors?

Answer 6

Status, Advancement, Responsibility, Recognition by colleagues, Challenging Work, Growth in job and sense of achievement

Question 7

What is theory X?

Answer 7

suggests people dislike work and responsibility and will avoid both if possible. Therefore people must be coerced, controlled etc to make an effort

Question 8

What is theory Y?

Answer 8

suggests that a physical and mental effort at work is as natural as play or rest. People dont dislike work according to work conditions may satisy or dissatisfy

Question 9

What are intrinsic and extrinsic rewards?

Answer 9

Extrinsic are external to job e.g. pay, benefits etc Intrinsic are internal eg satisfaction and status