(Productivity and collaboration 7%) Chatter administration for lightning experience

Question 1

What are chatter publisher features?

Answer 1

where you write a post, ask a question, and create a poll

Question 2

How do you enable chatter email notifications

Answer 2

In setup> chatter email settings page

Question 3

what are groups

Answer 3

Groups are the main collaboration space in Chatter.

Question 4

how can you create public and private groups

Answer 4

app launcher>groups>new

Question 5

types of groups

Answer 5

public groups, private groups, unlisted groups, broadcast only groups

Question 6

public groups

Answer 6

are visible and open to all employees

Question 7

private groups

Answer 7

are members-only

Question 8

unlisted groups

Answer 8

are invitation-only and don’t appear in list views or search results

Question 9

broadcast only

Answer 9

group that is for making announcements

Question 10

what is feed tracking

Answer 10

lets you select record fields to follow and tracks when that field value changes

Question 11

how do you enable and configure feed tracking for an object

Answer 11

setup>feed tracking>select object>enable>choose what fields

Question 12

how do you enable approval requests in chatter

Answer 12

setup>chatter settings>edit>In approval posts section: allow approvals

Question 13

how do you create a template for approval posts?

Answer 13

Setup>Post Templates>New Template>what are these approvals for, pick object>name it>choose if you want to make it default or not>choose template fields>save

Question 14

steps to make an approval process and ensure everything works properly:

Answer 14

1. Enable approval requests in Chatter
2. Create an approval post template
3. Create an approval process
4. Enable feed tracking
5. take steps 2-4 for each object

Question 15

How can you identify the top use cases for chatter in your org

Answer 15

by working with your business users to identify the right use cases to address with chatter.

Question 16

How can you put together a launch plan for chatter and why is it important

Answer 16

It represents and environmental change and it’ll take some effort in order for it to get adopted.

Identify champions
Identify your chatter use cases
Create your communication plan
Communicate your rules of engagement
Measure your results

Question 17

how do you decide whether to turn on chatter for all users in your company or do a profile-based rollout

Answer 17

by default its on for everyone, but if you have a large company. Profile-based chatter deployment can be useful because it allows for controlled department-by-department deployment

Question 18

how do you decide whether to turn on chatter for all users in your company or do a profile-based rollout

Answer 18

by default its on for everyone, but if you have a large company. Profile-based chatter deployment can be useful because it allows for controlled department-by-department deployment and allows you to control access using profiles and permission sets

Question 19

what is a communication plan and what all is included

Answer 19

a plan for advertising chatter to users to get them excited about what’s coming

marketing content: launch party, emails, videos, swag

schedule: choose carefully avoid holidays of busy times for the company