Be Honest and Direct

Question 1

“Be Honest and Direct” Definition

Answer 1

We seek direct, open and constructive communication with our teammates even when the topics are challenging and emotional. There are not elephants in the room at the Deliverr. We share our point of view backed by facts even if it means disagreeing with your manager, a large group or the CEO. We engage to find the best solution to the problem at hand. Once we make a decision we all commit not matter which side of the argument we were on. We make it safe to have these conversations backed by a philosophy of “assuming positive intent”

Question 2

Good or Bad Behavior: Creating decision environments where we are pro-actively seeking everyone’s opinions

Answer 2

Good Behavior: Be Honest and Direct

Question 3

Good or Bad Behavior: Disagree & Commit

Answer 3

Good Behavior: Be Honest and Direct

Question 4

Good or Bad Behavior: Seek to understand before being understood

Answer 4

Good Behavior: Be Honest and Direct

Question 5

Good or Bad Behavior: Assume positive intent

Answer 5

Good Behavior: Be Honest and Direct

Question 6

Good or Bad Behavior: Separate facts from stories

Answer 6

Good Behavior: Be Honest and Direct

Question 7

Good or Bad Behavior: Giving constructive feedback to others

Answer 7

Good Behavior: Be Honest and Direct

Question 8

Good or Bad Behavior: Asking someone who is complaining about someone else - “did you talk to them about it?” and “what did they say”

Answer 8

Good Behavior: Be Honest and Direct

Question 9

Good or Bad Behavior: Express disagreement with humility and approach it with curiosity and show an open mind with the attitude of “maybe I am missing something”

Answer 9

Good Behavior: Be Honest and Direct

Question 10

Good or Bad Behavior: Use “we” and “us” in the conversation when reviewing work/idea from another person

Answer 10

Good Behavior: Be Honest and Direct

Question 11

Good or Bad Behavior: Challenge Ideas. Treat ideas distinct from people who proposed the idea.

Answer 11

Good Behavior: Be Honest and Direct

Question 12

Good or Bad Behavior: Making decisions in silos without consulting or creating a forum for discussion

Answer 12

Bad Behavior

Question 13

Good or Bad Behavior: Silent on sharing one’s point of view but disagreeing behind the scenes

Answer 13

Bad Behavior

Question 14

Good or Bad Behavior: Not listening because you think you have the best answer

Answer 14

Bad Behavior

Question 15

Good or Bad Behavior: Assuming someone has ulterior motives

Answer 15

Bad Behavior

Question 16

Good or Bad Behavior: Citing precedent rather than genuinely considering a new way to do something

Answer 16

Bad Behavior

Question 17

Good or Bad Behavior: Horseshoe - going around as opposed to going direct. Talking behind each other’s back.

Answer 17

Bad Behavior

Question 18

Good or Bad Behavior: Taking things personally

Answer 18

Bad Behavior

Question 19

Good or Bad Behavior: Express disagreements as personal challenges. Showing the attitude “I know better than you” or “I know everything” or “I am just smarter than you”

Answer 19

Bad Behavior

Question 20

Good or Bad Behavior: Use “you” and “your” in a challenging way very often for any idea that is presented by someone else

Answer 20

Bad Behavior

Question 21

Good or Bad Behavior: Challenging people instead of challenging their ideas

Answer 21

Bad Behavior

Question 22

Good or Bad Behavior: Keeping the bar for appreciation so high that one has to go really well and beyond expectations to earn a tiny amount of appreciation. It cultivates a feeling of under-appreciation and grudges

Answer 22

Bad Behavior

Question 23

Good or Bad Behavior: Appreciate wins small and big earned by a team or individual

Answer 23

Good Behavior: Be Honest and Direct