Put Customer First

Question 1

Put Customer First Definition

Answer 1

We always start every initiative with the Sellers. We work backward and make decisions to make the lives of our sellers better. We make our seller’s lives better by enabling them to offer fast fulfillment that is cost-effective. We believe our solution has to be simple and scalable. We work hard to earn and keep our sellers’ trust. We pay more attention to our sellers than our competition.

Question 2

Good or Bad Behavior: Communicate to the sellers when things are not working and what our plan is to fix them

Answer 2

Good Behavior: Put Customer First

Question 3

Good or Bad Behavior: Not accepting a seller into the program that doesn’t fit well within the value proposition

Answer 3

Good Behavior: Put Customer First

Question 4

Good or Bad Behavior: Hide the truth from sellers when there are issues

Answer 4

Bad Behavior

Question 5

Good or Bad Behavior: Starting a project without clear benefits to sellers outlines

Answer 5

Bad Behavior

Question 6

Good or Bad Behavior: Following every need of the seller even when seller is not a fit at the expense of the sellers who are a fit

Answer 6

Bad Behavior