*CH 32

Question 1

intrapersonal communication

Answer 1

communication with an individual. internal discussion when thinking but not outwardly

Question 2

Interpersonal communication

Answer 2

communication between two people

Question 3

public communication

Answer 3

talking to large groups or within a large group

Question 4

small group communication

Answer 4

communication with a small group of people working towards the same goal

Question 5

referent

Answer 5

motivation for communication between 2 ppl

Question 6

sneder

Answer 6

person who initiates and transmits the message

Question 7

receiver

Answer 7

the person to whom the sender aims the message and who interprets the senders message

Question 8

message

Answer 8

verbal nonverbal info

Question 9

channel

Answer 9

method of transmitting and receiving the message

sight hearing touch facial expression body language

Question 10

enviornment

Answer 10

the emotional and physical climate in which the communication takes place

Question 11

feedback

Answer 11

can be verbal nonverbal and positive and negative

Question 12

interpersonal variables

Answer 12

factors that influence communication between senders and the receiver (educational and developmental level)

Question 13

vocabulary

Answer 13

words used

Question 14

denotative and connotative meaning:

Answer 14

words that have multiple meanings can cause miscommunication if interpret incorrectly

Question 15

clarity and brevity

Answer 15

shortest and simplest.

Question 16

credibility

Answer 16

trustworthiness and reliability

Question 17

timing and relevance

Answer 17

knowing when to communicate makes the receiver more attentive to the message

Question 18

Pacing

Answer 18

rate of speech can communicate a meaning the speaker did not intend

Question 19

intonation

Answer 19

tone of voice

Question 20

territoriality

Answer 20

personal space

Question 21

essential components for communication

Answer 21

time
attentive behavior 
caring attitudes
honesty 
trust 
empathy
nonjudgmental attitude

Question 22

effective skills and techniques for communication

Answer 22

silence
presenting reality
active listening
open ended questions
clarifying techniques : restating, reflecting, paraphrasing exploring
showing acceptance and recognition
focusing
giving information
summarizing 
offering self 
touch 
sharing feelings